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- Tasks: Engage with gamers, providing support via email and chat for a leading gaming client.
- Company: Join a world-renowned gaming company and work from home.
- Benefits: Flexible hours, earn from home, and no degree required.
- Why this job: Combine your passion for gaming with a rewarding remote gig.
- Qualifications: Bilingual in English and French, with strong communication skills.
- Other info: Self-motivated individuals thrive in this dynamic, virtual environment.
Remote Community Moderator for Major Gaming Client – Work from Home, English and French.
To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world-renowned for its premier gaming subscription service and catalog of award-winning titles. If you love gaming, take this opportunity to combine your passion with revenue-generating gig work. Earn from home and make money doing what you love.
What’s Needed to Provide Support for this Client:
- Proficiency in reading, writing, and speaking English and French is essential.
- Understand nuances and cultural differences.
- Passion for the gaming industry.
- Engaging with players while understanding their issues and finding solutions.
- High level of reading comprehension and understanding of game-specific terminology, slang, and context.
- Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.
Must-Have Qualities and Capabilities:
- Patience and empathy.
- Maintain a positive and professional attitude, creating a pleasant customer experience.
- Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
- Monitoring all assigned Community channels, applying client’s moderation guidelines and actions as appropriate.
- Coordinating activities and actions with team members and client representatives.
- Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.
- Able to task-switch with ease and evolve as the requirements of the role change over time.
- Deliver excellent customer service.
- Fluency in English.
Community Platforms May Include:
- Forum
- Discord
- X (Twitter)
- R6M
- YouTube
- TikTok
Strong experience on these platforms will be an added advantage.
What It Takes To Succeed:
- You must be self-motivated, possess outstanding problem-solving skills, patience, and empathy.
- Excellent written, listening, and verbal communication skills are a must.
- It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.
- No degree necessary – This great work-from-home opportunity is for anyone who is ready to invest in themselves and work hard on your own terms!
Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.
About Arise:
Arise connects small home-based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support programs you wish to service and create your own schedule from available intervals – all from the comfort of home.
This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.
Community Moderator for Gaming Client – Bilingual EN & FR - Remote in Stockport employer: Arise Virtual Solutions
Contact Detail:
Arise Virtual Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Moderator for Gaming Client – Bilingual EN & FR - Remote in Stockport
✨Tip Number 1
Get your game face on! When you're applying for the Community Moderator role, make sure to showcase your passion for gaming. Talk about your favourite games and how you engage with communities. This will help us see that you’re not just a moderator, but a true gamer at heart!
✨Tip Number 2
Brush up on your bilingual skills! Since this role requires both English and French, practice responding to common gaming queries in both languages. We want to see how well you can switch between them while keeping the conversation engaging and friendly.
✨Tip Number 3
Show us your social media savvy! Familiarise yourself with platforms like Discord, Facebook, and TikTok. Share examples of how you've interacted with communities or moderated discussions. This will demonstrate your ability to handle various community channels effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and gives you a chance to stand out. Plus, we love seeing candidates who take the initiative to connect directly with us. So, get your application in and let’s get this gaming party started!
We think you need these skills to ace Community Moderator for Gaming Client – Bilingual EN & FR - Remote in Stockport
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires bilingual proficiency in English and French, make sure to highlight your language skills right from the start. Use both languages in your application where appropriate to demonstrate your fluency and understanding of nuances.
Passion for Gaming is Key: Let your love for gaming shine through in your application! Share your experiences with games, communities, or any relevant projects that showcase your enthusiasm. We want to see how you connect with the gaming world!
Tailor Your Responses: When crafting your application, tailor your responses to reflect the job description. Use game-specific terminology and show that you understand the community dynamics. This will help us see that you’re a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Arise Virtual Solutions
✨Brush Up on Your Bilingual Skills
Since this role requires proficiency in both English and French, make sure to practice your language skills before the interview. Be ready to demonstrate your ability to switch between languages seamlessly, especially when discussing gaming terminology or customer support scenarios.
✨Know Your Gaming Stuff
Familiarise yourself with the latest trends in the gaming industry and the specific games related to the client. Being able to discuss popular titles, gaming culture, and community engagement will show your passion and understanding of the field, which is crucial for a Community Moderator.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various customer service situations. Think about examples from your past experiences where you demonstrated patience, empathy, and problem-solving skills. Practising these responses can help you articulate your thoughts clearly during the interview.
✨Show Off Your Social Media Savvy
Since the role involves moderating community platforms like Discord, Facebook, and Instagram, be prepared to discuss your experience with these channels. Highlight any relevant skills or strategies you've used to engage with communities online, as this will demonstrate your capability to manage interactions effectively.
