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- Tasks: Moderate gaming communities, provide support via email and chat, and engage with players.
- Company: Join a leading global gaming company from the comfort of your home.
- Benefits: Flexible hours, work from home, and earn while doing what you love.
- Why this job: Combine your passion for gaming with a rewarding remote job opportunity.
- Qualifications: Bilingual in English and French, strong communication skills, and a love for gaming.
- Other info: No degree required; create your own schedule and work on your terms.
The predicted salary is between 13 - 16 £ per hour.
To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world-renowned for its premier gaming subscription service and catalog of award-winning titles. If you love gaming, take this opportunity to combine your passion with revenue-generating gig work. Earn from home and make money doing what you love.
What’s Needed to Provide Support for this Client:
- Proficiency in reading, writing, and speaking English and French is essential.
- Understand nuances and cultural differences.
- Passion for the gaming industry.
- Engaging with players while understanding their issues and finding solutions.
- High level of reading comprehension and understanding of game-specific terminology, slang, and context.
- Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.
Must-Have Qualities and Capabilities:
- Patience and empathy.
- Maintain a positive and professional attitude, creating a pleasant customer experience.
- Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
- Monitoring all assigned Community channels, applying client’s moderation guidelines and actions as appropriate.
- Coordinating activities and actions with team members and client representatives.
- Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.
- Able to task-switch with ease and evolve as the requirements of the role change over time.
- Deliver excellent customer service.
- Fluency in English.
Community Platforms May Include:
- Forum
- Discord
- X (Twitter)
- R6M
- YouTube
- TikTok
Strong experience on these platforms will be an added advantage.
What It Takes To Succeed:
- You must be self-motivated, possess outstanding problem-solving skills, patience, and empathy.
- Excellent written, listening, and verbal communication skills are a must.
- It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.
- No degree necessary – This great work-from-home opportunity is for anyone who is ready to invest in themselves and work hard on their own terms!
Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.
About Arise:
Arise connects small home-based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support programs you wish to service and create your own schedule from available intervals – all from the comfort of home.
This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.
Remote Community Moderator for Major Gaming Client – Work from Home, Bilingual English and French in Sheffield employer: Arise Virtual Solutions
Contact Detail:
Arise Virtual Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Community Moderator for Major Gaming Client – Work from Home, Bilingual English and French in Sheffield
✨Tip Number 1
Get your game face on! When you’re applying for the Community Moderator role, show off your passion for gaming. Share your experiences and how you’ve engaged with gaming communities in the past. This will help us see that you’re not just another applicant, but someone who truly gets the culture.
✨Tip Number 2
Brush up on your bilingual skills! Since this role requires both English and French, make sure you can switch between the two effortlessly. Practice responding to common gaming queries in both languages so you can impress us with your fluency during any interviews.
✨Tip Number 3
Show us your social media savvy! Familiarise yourself with platforms like Discord, Facebook, and TikTok. Highlight any experience you have moderating or engaging with communities on these platforms. We want to know you can handle the online chatter like a pro!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore other opportunities that might suit your skills and interests. Let’s get you started on this exciting journey!
We think you need these skills to ace Remote Community Moderator for Major Gaming Client – Work from Home, Bilingual English and French in Sheffield
Some tips for your application 🫡
Show Your Passion for Gaming: When you're writing your application, let your love for gaming shine through! Share your experiences and favourite games to show us that you really get the culture and community.
Bilingual Brilliance: Since this role requires both English and French, make sure to highlight your language skills. Use both languages in your application where appropriate to demonstrate your fluency and understanding of nuances.
Tailor Your Responses: Craft your application to reflect the specific requirements of the role. Mention your experience with community platforms like Discord or Facebook, and how you've engaged with players in the past.
Keep It Professional Yet Friendly: While we want to see your personality, remember to maintain a professional tone. Your written communication should be friendly and approachable, just like how you'd interact with players in the community.
How to prepare for a job interview at Arise Virtual Solutions
✨Brush Up on Gaming Terminology
Make sure you’re familiar with game-specific terminology, slang, and context. This will not only help you understand the players better but also show your passion for the gaming industry during the interview.
✨Showcase Your Bilingual Skills
Since proficiency in both English and French is essential, practice switching between the two languages. Prepare to demonstrate your ability to communicate effectively in both during the interview, as this will be a key factor in your success.
✨Demonstrate Empathy and Patience
Think of examples from your past experiences where you’ve shown patience and empathy while dealing with customers. Sharing these stories can highlight your suitability for the role and your understanding of the importance of creating a positive customer experience.
✨Familiarise Yourself with Community Platforms
Get to know the community platforms mentioned in the job description, like Discord and Facebook. Being able to discuss your experience or knowledge of these platforms will show that you’re ready to engage with players and manage community interactions effectively.
