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- Tasks: Engage with gamers, providing support via email and chat for a leading gaming client.
- Company: Join a world-renowned gaming company and work from home.
- Benefits: Flexible hours, earn from home, and combine your passion with work.
- Why this job: Turn your love for gaming into a rewarding gig while helping fellow players.
- Qualifications: Bilingual in English and French, with a passion for gaming.
- Other info: No degree required; create your own schedule and work on your terms.
The predicted salary is between 13 - 16 £ per hour.
Remote Community Moderator for Major Gaming Client – Work from Home, English and French.
To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world‑renowned for its premier gaming subscription service and catalog of award‑winning titles. If you love gaming, take this opportunity to combine your passion with revenue‑generating gig work. Earn from home and make money doing what you love.
What’s Needed to Provide Support for this Client:
- Proficiency in reading, writing, and speaking English and French is essential.
- Understand nuances and cultural differences.
- Passion for the gaming industry.
- Engaging with players while understanding their issues and finding solutions.
- High level of reading comprehension and understanding of game‑specific terminology, slang, and context.
- Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.
Must-Have Qualities and Capabilities:
- Patience and empathy.
- Maintain a positive and professional attitude, creating a pleasant customer experience.
- Engagement moderation, crafting personal, appropriate, on‑brand responses to players.
- Monitoring all assigned Community channels, applying the client’s moderation guidelines and actions as appropriate.
- Coordinating activities and actions with team members and client representatives.
- Understanding of escalation pathways for sensitive or critical content, in accordance with the client’s guidelines.
- Able to task‑switch with ease and evolve as the requirements of the role change over time.
- Deliver excellent customer service.
- Fluency in English.
Community Platforms May Include:
- Forum, Discord, Facebook, X (Twitter), R6M, YouTube, Instagram, and TikTok.
- Strong experience on these platforms will be an added advantage.
What It Takes to Succeed:
- You must be self‑motivated, possess outstanding problem‑solving skills, patience, and empathy.
- Excellent written, listening, and verbal communication skills are a must.
- It’s also important to deliver knowledgeable, friendly, and excellent customer service while efficiently navigating multiple systems.
- No degree necessary – This great work‑from‑home opportunity is for anyone ready to invest in themselves and work hard on your own terms!
- Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform.
- Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.
About Arise:
Arise connects small home‑based businesses run by people like you to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support programs you wish to service and create your own schedule from available intervals – all from the comfort of home. This is not an offer of employment. It is an opportunity to enter into a business‑to‑business relationship with Arise.
Community Moderator for Gaming Client – Bilingual EN & FR - Remote in Manchester employer: Arise Virtual Solutions
Contact Detail:
Arise Virtual Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Moderator for Gaming Client – Bilingual EN & FR - Remote in Manchester
✨Tip Number 1
Get your game face on! When you're applying for the Community Moderator role, make sure to showcase your passion for gaming. Share your favourite games and how you've engaged with communities in the past. This will help us see that you’re not just a player, but someone who truly understands the culture.
✨Tip Number 2
Brush up on your bilingual skills! Since this role requires both English and French, practice responding to common gaming queries in both languages. We want to see that you can switch between languages effortlessly while keeping the conversation engaging and friendly.
✨Tip Number 3
Show us your social media savvy! Familiarise yourself with platforms like Discord, Facebook, and TikTok. Highlight any experience you have moderating or engaging with communities on these platforms. We love seeing candidates who know their way around the digital landscape!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got all the resources you need to prepare for the assessments and certification course. Let’s get you started on this exciting journey together!
We think you need these skills to ace Community Moderator for Gaming Client – Bilingual EN & FR - Remote in Manchester
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires bilingual proficiency in English and French, make sure to highlight your language skills right from the start. Use both languages in your application where appropriate to demonstrate your fluency and understanding of nuances.
Let Your Passion Shine: We want to see your love for gaming! Share your experiences with games, communities, or any relevant projects you've been involved in. This will help us understand your passion and how you can connect with players.
Tailor Your Responses: When filling out your application, make sure to tailor your responses to reflect the job description. Use keywords from the listing to show that you understand what we’re looking for and how you fit into the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Arise Virtual Solutions
✨Brush Up on Gaming Terminology
Make sure you’re familiar with the latest gaming slang and terminology. This will not only help you understand the players better but also show your passion for the industry during the interview.
✨Showcase Your Bilingual Skills
Since this role requires proficiency in both English and French, be prepared to demonstrate your language skills. You might be asked to respond to a customer query in both languages, so practice this beforehand!
✨Prepare for Scenario Questions
Think about how you would handle various community moderation scenarios. Be ready to discuss how you would engage with players, resolve conflicts, or manage sensitive content according to the client’s guidelines.
✨Highlight Your Customer Service Experience
Even if you don’t have formal experience, think of times when you’ve helped others, whether in gaming communities or elsewhere. Share these examples to illustrate your patience, empathy, and problem-solving skills.
