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- Tasks: Engage with gamers, providing support via email and chat for a leading gaming client.
- Company: Join a world-renowned gaming company and work from the comfort of your home.
- Benefits: Flexible hours, work remotely, and earn while doing what you love.
- Why this job: Combine your passion for gaming with a rewarding gig that fits your lifestyle.
- Qualifications: Bilingual in English and French, with a love for gaming and strong communication skills.
- Other info: No degree required; create your own schedule and work on your terms.
Remote Community Moderator for Major Gaming Client – Work from Home, English and French.
To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world-renowned for its premier gaming subscription service and catalog of award-winning titles. If you love gaming, take this opportunity to combine your passion with revenue-generating gig work. Earn from home and make money doing what you love.
What’s Needed to Provide Support for this Client:
- Proficiency in reading, writing, and speaking English and French is essential.
- Understand nuances and cultural differences.
- Passion for the gaming industry.
- Engaging with players while understanding their issues and finding solutions.
- High level of reading comprehension and understanding of game-specific terminology, slang, and context.
- Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.
Must-Have Qualities and Capabilities:
- Patience and empathy.
- Maintain a positive and professional attitude, creating a pleasant customer experience.
- Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
- Monitoring all assigned Community channels, applying client’s moderation guidelines and actions as appropriate.
- Coordinating activities and actions with team members and client representatives.
- Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.
- Able to task-switch with ease and evolve as the requirements of the role change over time.
- Deliver excellent customer service.
- Fluency in English.
Community Platforms May Include:
- Forum
- Discord
- X (Twitter)
- R6M
- YouTube
- TikTok
Strong experience on these platforms will be an added advantage.
What It Takes To Succeed:
- You must be self-motivated, possess outstanding problem-solving skills, patience, and empathy.
- Excellent written, listening, and verbal communication skills are a must.
- It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.
- No degree necessary – This great work-from-home opportunity is for anyone who is ready to invest in themselves and work hard on their own terms!
Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.
About Arise:
Arise connects small home-based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support programs you wish to service and create your own schedule from available intervals – all from the comfort of home.
This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.
Community Moderator for Gaming Client – Bilingual EN & FR - Remote in Maidstone employer: Arise Virtual Solutions
Contact Detail:
Arise Virtual Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Moderator for Gaming Client – Bilingual EN & FR - Remote in Maidstone
✨Tip Number 1
Get your game face on! When you're applying for the Community Moderator role, make sure to showcase your passion for gaming. Talk about your favourite games and how you engage with communities. This will help us see that you’re not just another applicant, but someone who truly gets the gaming vibe.
✨Tip Number 2
Brush up on your bilingual skills! Since this role requires both English and French, practice responding to common gaming queries in both languages. We want to see that you can switch between languages effortlessly, so don’t hold back on showing off your skills!
✨Tip Number 3
Familiarise yourself with community platforms! Whether it’s Discord, Facebook, or TikTok, knowing how to navigate these spaces is key. Share your experiences with these platforms in your discussions with us, as it shows you’re ready to dive right into the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, get your application in and let’s get this gaming party started!
We think you need these skills to ace Community Moderator for Gaming Client – Bilingual EN & FR - Remote in Maidstone
Some tips for your application 🫡
Show Your Passion for Gaming: When you're writing your application, let your love for gaming shine through! Share your experiences and favourite games to show us that you really get the culture and community.
Bilingual Brilliance: Since this role requires both English and French, make sure to highlight your language skills. Use both languages in your application where appropriate to demonstrate your fluency and understanding of nuances.
Tailor Your Responses: Craft your application to reflect the specific qualities we’re looking for, like patience and empathy. Give examples of how you've handled customer interactions in the past to show us you can deliver excellent service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Arise Virtual Solutions
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and French, make sure to practice your language skills before the interview. Try to engage in conversations or write responses in both languages to showcase your proficiency and comfort with gaming terminology.
✨Know Your Gaming Stuff
Familiarise yourself with the latest trends in the gaming industry and the specific games related to the client. Being able to discuss popular titles, gaming culture, and community engagement will show your passion and understanding of the role.
✨Demonstrate Empathy and Patience
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues with patience and empathy. This is crucial for a Community Moderator, so be ready to share how you can create a positive experience for players.
✨Showcase Your Multi-Tasking Abilities
The role involves managing multiple community platforms and responding promptly to inquiries. During the interview, highlight any experiences where you effectively juggled various tasks or used different systems simultaneously, as this will demonstrate your ability to thrive in a fast-paced environment.