At a Glance
- Tasks: Engage with gamers, manage community channels, and create exciting content.
- Company: Join a leading gaming company and work from home.
- Benefits: Flexible hours, work remotely, and earn while doing what you love.
- Other info: No degree required; perfect for self-motivated individuals.
- Why this job: Combine your passion for gaming with a rewarding career opportunity.
- Qualifications: Bilingual in English and German or French, with a love for gaming.
The predicted salary is between 24000 - 36000 £ per year.
To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world-renowned for its premier gaming subscription service and catalog of award-winning titles.
If you love gaming, take this opportunity to combine your passion with revenue-generating gig work. Earn from home and make money doing what you love.
What's Needed to Provide Support for this Client
- Proficiency in reading, writing, and speaking English, German, and French is essential.
- Understand nuances and cultural differences.
- Passion for the gaming industry.
- Engaging with players while understanding their issues and finding solutions.
- High-functioning community expertise specialized in the gaming space, self-starter, proactive, able to manage Moderators and interface effectively with Management.
- High level of reading comprehension and understanding of game-specific terminology, slang, and context, striving for expertise in the games they support.
- Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.
Must-Have Qualities and Capabilities
- Manage brand social media channels; monitor and drive conversation; oversee moderation, publish regular content, following the content calendar.
- Analyze social channel data and prepare reports on community health.
- Publish and potentially create content on brand website (news).
- Create compelling marketing communications to acquire, engage, and excite game fans.
- Design and deploy in-game community management features (i.e. FAQs, tips & tricks, Game Guide).
- Communicate regularly with Customer Support and Moderators.
- Regularly engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.
- Identify and engage with high-value customers, rewarding valuable players for spending time in the game/community.
- Assist in Influencer programs, contests, and other community engagement programs.
- Work with Community Developer and Marketing team to develop, update, and execute community engagement calendar.
- Support product marketing to execute cross-promotions across games and channels.
- Deliver regular community updates to the business, informing them of community sentiment and player-focused campaign performance.
- Provide qualitative and quantitative feedback based on A/B testing and consumer insights through online surveys, polls, and close monitoring of community channels.
- Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
- Content Moderation if volume spikes demand it.
- Communications, able to craft commentary and present company updates and information in a clear, authentic manner, with excellent grammar and game vocabulary.
- Monitoring all assigned Community channels, and coordinating Moderation efforts, offering guidance to Mods as needed.
- Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.
- Ability to identify and escalate sensitive issues to Community Developer and Marketing Team with alacrity, ensuring all actions and responses are approved.
- Able to task-switch with ease, and evolve as the requirements of the role change over time.
Specific to Mobile HQ Store review sentiment analysis
- Analyze the store reviews submitted throughout the week.
- Provide a weekly report summarizing the highlights and the breakdown of the store reviews based on the given template.
- Participate in weekly product calls to share the highlights regarding the store reviews.
Specific to sandbox type Games Forum and Discord moderation
- Event planning and execution, attendance at the gaming live streams, reporting, and participation in community celebration events.
Specific to TSO Deployments & other downtimes
- Communicate deployments & service interruptions on TSO website and social media.
- Changelogs: Translate, publish, and clarify changelogs; write dev diaries for new content after briefing by game design.
- Announcements: Promote in-game offers and events on TSO website and social media.
- Interaction: Suggest and prepare player interaction on social media or TSO forum (posts for player engagement and visibility of the game on social media).
- Escalate service interruptions: Forward information about service interruptions to the team, create IT tickets.
- Compensation: Prepare and send gifts to players to compensate game issues.
- CM report: Prepare a weekly report about the community mood, most discussed issues, player requests etc.
- Player Reports, Bans and Sanctions: All of this is handled by the CM team.
Community platforms may include
- Forum and Discord moderation.
- Event planning and execution, attendance at the gaming live streams, reporting, and participation in community celebration events.
Channels
- Forum, Discord, Facebook, X (Twitter), R6M, YouTube, Instagram, and TikTok.
What It Takes to Succeed
You must be self-motivated, possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It's also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.
No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.
About Arise: Arise connects small home-based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support programs you wish to service and create your own schedule from available intervals – all from the comfort of home.
Sign up at AriseWorkFromHome.com
This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.
Remote Community Manager for Major Gaming Client – Work from Home, Bilingual English and German[...] in London employer: Arise Virtual Solutions
Arise offers a unique opportunity for passionate gamers to work from home as a Remote Community Manager, providing support for a leading gaming client. With a focus on employee autonomy and flexibility, Arise fosters a vibrant work culture that encourages personal growth and creativity, allowing you to engage with fellow gaming enthusiasts while building your own business. Enjoy the benefits of a supportive community, the chance to develop your skills in a dynamic industry, and the freedom to create your own schedule—all from the comfort of your home.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Community Manager for Major Gaming Client – Work from Home, Bilingual English and German[...] in London
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Arise Virtual Solutions might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Remote Community Manager for Major Gaming Client – Work from Home, Bilingual English and German[...] in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Arise Virtual Solutions know if you can meet their needs without any hiccups!
Tailor Your Application to Arise Virtual Solutions:Every company has its vibe and customer approach. Research Arise Virtual Solutions's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Arise Virtual Solutions
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Arise Virtual Solutions.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
