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For Companies At a Glance
- Tasks: Engage with gamers, manage community channels, and create exciting content.
- Company: Join a leading gaming company and work from home.
- Benefits: Flexible hours, work remotely, and earn while doing what you love.
- Why this job: Combine your passion for gaming with a rewarding career opportunity.
- Qualifications: Bilingual in English and German or French, with a love for gaming.
- Other info: No degree required; perfect for self-motivated individuals.
The predicted salary is between 24000 - 36000 £ per year.
To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world-renowned for its premier gaming subscription service and catalog of award-winning titles.
If you love gaming, take this opportunity to combine your passion with revenue-generating gig work. Earn from home and make money doing what you love.
What's Needed to Provide Support for this Client
- Proficiency in reading, writing, and speaking English, German, and French is essential.
- Understand nuances and cultural differences.
- Passion for the gaming industry.
- Engaging with players while understanding their issues and finding solutions.
- High-functioning community expertise specialized in the gaming space, self-starter, proactive, able to manage Moderators and interface effectively with Management.
- High level of reading comprehension and understanding of game-specific terminology, slang, and context, striving for expertise in the games they support.
- Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.
Must-Have Qualities and Capabilities
- Manage brand social media channels; monitor and drive conversation; oversee moderation, publish regular content, following the content calendar.
- Analyze social channel data and prepare reports on community health.
- Publish and potentially create content on brand website (news).
- Create compelling marketing communications to acquire, engage, and excite game fans.
- Design and deploy in-game community management features (i.e. FAQs, tips & tricks, Game Guide).
- Communicate regularly with Customer Support and Moderators.
- Regularly engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.
- Identify and engage with high-value customers, rewarding valuable players for spending time in the game/community.
- Assist in Influencer programs, contests, and other community engagement programs.
- Work with Community Developer and Marketing team to develop, update, and execute community engagement calendar.
- Support product marketing to execute cross-promotions across games and channels.
- Deliver regular community updates to the business, informing them of community sentiment and player-focused campaign performance.
- Provide qualitative and quantitative feedback based on A/B testing and consumer insights through online surveys, polls, and close monitoring of community channels.
- Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
- Content Moderation if volume spikes demand it.
- Communications, able to craft commentary and present company updates and information in a clear, authentic manner, with excellent grammar and game vocabulary.
- Monitoring all assigned Community channels, and coordinating Moderation efforts, offering guidance to Mods as needed.
- Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.
- Ability to identify and escalate sensitive issues to Community Developer and Marketing Team with alacrity, ensuring all actions and responses are approved.
- Able to task-switch with ease, and evolve as the requirements of the role change over time.
Specific to Mobile HQ Store review sentiment analysis
- Analyze the store reviews submitted throughout the week.
- Provide a weekly report summarizing the highlights and the breakdown of the store reviews based on the given template.
- Participate in weekly product calls to share the highlights regarding the store reviews.
Specific to sandbox type Games Forum and Discord moderation
- Event planning and execution, attendance at the gaming live streams, reporting, and participation in community celebration events.
Specific to TSO Deployments & other downtimes
- Communicate deployments & service interruptions on TSO website and social media.
- Changelogs: Translate, publish, and clarify changelogs; write dev diaries for new content after briefing by game design.
- Announcements: Promote in-game offers and events on TSO website and social media.
- Interaction: Suggest and prepare player interaction on social media or TSO forum (posts for player engagement and visibility of the game on social media).
- Escalate service interruptions: Forward information about service interruptions to the team, create IT tickets.
- Compensation: Prepare and send gifts to players to compensate game issues.
- CM report: Prepare a weekly report about the community mood, most discussed issues, player requests etc.
- Player Reports, Bans and Sanctions: All of this is handled by the CM team.
Community platforms may include
- Forum and Discord moderation.
- Event planning and execution, attendance at the gaming live streams, reporting, and participation in community celebration events.
Channels
- Forum, Discord, Facebook, X (Twitter), R6M, YouTube, Instagram, and TikTok.
What It Takes to Succeed
You must be self-motivated, possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It's also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.
No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.
About Arise: Arise connects small home-based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support programs you wish to service and create your own schedule from available intervals – all from the comfort of home.
Sign up at AriseWorkFromHome.com
This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.
Remote Community Manager for Major Gaming Client – Work from Home, Bilingual English and German[...] in London employer: Arise Virtual Solutions
Contact Detail:
Arise Virtual Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Community Manager for Major Gaming Client – Work from Home, Bilingual English and German[...] in London
✨Tip Number 1
Get your game face on! When you're applying for the Community Manager role, make sure to showcase your passion for gaming. Share your experiences in gaming communities and how you've engaged with players. This will show that you understand the culture and can connect with the audience.
✨Tip Number 2
Networking is key! Reach out to fellow gamers and professionals in the industry through social media platforms like LinkedIn or Discord. Join gaming forums and participate in discussions. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 3
Show off your skills! Create a portfolio that highlights your community management experience, including any content you've created or campaigns you've run. If you've got analytics to back up your success, even better! This will help you stand out from the crowd.
✨Tip Number 4
Don't forget to apply through our website! We love seeing passionate candidates who are eager to join our team. Make sure to tailor your application to highlight your bilingual skills and community management expertise. Let's get you that dream job!
We think you need these skills to ace Remote Community Manager for Major Gaming Client – Work from Home, Bilingual English and German[...] in London
Some tips for your application 🫡
Show Your Passion for Gaming: When you're writing your application, let your love for gaming shine through! Share your experiences and favourite games to show us that you really get the culture and community.
Be Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, making it easy for us to see your skills and how they match the role. Avoid fluff!
Highlight Your Language Skills: Since this role requires bilingual abilities, make sure to showcase your proficiency in English, German, and French. Mention any relevant experiences where you've used these languages in a community or customer support context.
Tailor Your Application: Don’t just send a generic application! Tailor it to the job description by using keywords and phrases from the listing. This shows us that you’ve done your homework and are genuinely interested in the position.
How to prepare for a job interview at Arise Virtual Solutions
✨Know Your Gaming Stuff
Make sure you brush up on the latest trends and titles in the gaming industry. Being able to discuss your favourite games and their mechanics will show your passion and expertise, which is crucial for a Community Manager role.
✨Master the Languages
Since this position requires proficiency in English, German, and French, practice your language skills before the interview. Be ready to demonstrate your ability to communicate effectively in all three languages, especially when discussing gaming terminology.
✨Show Off Your Community Skills
Prepare examples of how you've successfully engaged with online communities in the past. Whether it's through moderating forums or managing social media channels, having concrete examples will help illustrate your community management expertise.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to community management. Think about how you would handle player complaints or escalate sensitive issues. Practising these scenarios can help you respond confidently during the interview.