JOB TITLE: Flooring Sales Consultant
FUNCTION: Flooring – Retail
REPORTS TO: Flooring Sales Lead
BASIC SALARY: £24000
BONUS: Commission
EXTRA’s: OTE £40000
Purpose of the role
As a Flooring Sales Consultant, you will be the first point of contact for customers, guiding them through their purchasing journey to find the perfect products to suit their needs. You will be responsible for delivering an outstanding customer experience, offering expert advice, and driving sales performance.
Your role will involve understanding customer requirements, recommending suitable products, processing sales transactions, arranging home flooring surveys and ensuring the showroom is a welcoming and engaging environment. By collaborating with colleagues across sales and fitting operations, you will contribute to achieving store targets and enhancing the overall customer experience.
Key tasks
Customer Experience – In Store
• Deliver an exceptional customer experience by providing professional advice and product recommendations.
• Create a welcoming, friendly, and engaging showroom environment.
• Assist customers with product selections, explaining key features and benefits.
• Process customer orders, handle payments, and manage finance applications efficiently.
• Resolve customer queries and provide after-sales support where required.
Sales Collaboration and Targets
• Work towards individual and store-wide sales targets.
• Identify opportunities to upsell and cross-sell additional products and services.
• Achieve KPI’s set in line with Arighi Bianchi’s key objectives.
• Stay up to date with product knowledge, trends, and promotions.
• Collaborate with the wider sales team to ensure seamless customer service.
Showroom & Merchandising
• Maintain high showroom standards by ensuring displays are well-presented and stocked.
• Assist in arranging promotional setups to maximise sales opportunities.
• Ensure product information is accurate and updated for customers.
Relationship Building
• Hold strong relationships with the sales team to ensure smooth coordination of tasks, including payment processing, the arranging of our in-home surveying service, order confirmations and learning to improve future order conversion rates.
• Form strong working relationships with the fitting teams to ensure that there is a high level of communication. Collaborate to establish the allocated time to complete installations successfully is achieved and to minimise any potential errors.
Key results / objectives
• Deliver a 5-star customer experience, measured through feedback and in-store quality metrics.
• Meet or exceed sales targets and conversion rates.
• Develop strong product knowledge to enhance customer confidence and decision-making.
• Build strong relationships with customers to encourage repeat business and referrals.
Key skills and experience
• Must have experience in a customer-facing role, ideally within flooring retail or sales.
• Ability to work towards and achieve sales targets.
• Strong communication and interpersonal skills.
• A proactive and self-motivated approach to sales and customer service.
• Basic numeracy skills to assist with pricing and finance calculations.
• Comfortable using technology to support sales processes and customer engagement.
Personal qualities
• Friendly, professional, and customer-focused.
• A keen eye for detail to ensure an exceptional sales process.
• A team player with a strong drive to contribute to overall business success.
• Adaptable and able to work in a fast-paced retail environment.
Key relationships
Store Sales Team, Store Manager, Home flooring surveyor and Wider Management Team.
Warehouse staff, fitting teams and delivery crews.
External sales Rep’s.
