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- Tasks: Manage patient documentation and support the healthcare team with administrative duties.
- Company: Ariel Healthcare, a dynamic team focused on patient welfare and community service.
- Benefits: Flexible hours, supportive environment, and opportunities for personal development.
- Why this job: Join a passionate team making a real difference in patient care.
- Qualifications: Experience in administration and a passion for helping others.
- Other info: Work in a close-knit community with excellent transport links.
The predicted salary is between 24000 - 36000 £ per year.
The Patient Services Administrator is responsible to the Patient Services Manager. They have general administrative duties within the admin office including managing and distributing incoming documentation and entering data onto the clinical system.
Proposed work pattern:
- Mon - 12.00 - 18.00hrs (6)
- Tues - 12.00 - 18.00hrs (6)
- Wed - 12.00 - 18.00hrs (6)
- Fri - 12.00 - 18.00hrs (6)
Main duties of the job:
- Managing Workflow documents and coding into the clinical records
- Identifying workflow and referring any clinical actions internally as appropriate
- Auditing the workflow process
- Managing emails, electronic and paper post
- Scanning of letters and relevant correspondence into patient notes
- Liaising with external agencies such as hospitals and community services
- Handling telephone queries and re-directing as appropriate
- General admin support
About us:
Ariel Healthcare have a dynamic and innovative team who strive to provide the best possible service for our patients. With staff and patient welfare at the forefront of everything we do, the team is driven to provide an excellent service to the ever-growing population of Chard and surrounding areas. Based within the South Somerset countryside, Chard still maintains a small town feel and the practice is part of a close-knit community. On the border of both Devon and Dorset, Chard benefits from good transport links to Taunton and Yeovil, whilst not being too far from the Jurassic Coast. Working across 2 sites, our team of dedicated staff are hoping to find the right person to enhance the team further.
A little more about us:
- Multi-disciplinary team: with HCAs, Nurse Associates, Nurses, Advanced Nurse Practitioner, Paramedics
- Urgent Care Hub focusing on acute care with an MDT approach
- Training Practice: GP and Nursing students
- Focus on staff development: encouraging each individual to follow their passions
- High QOF achievement
- CQC rating: Good
- PCN Working: collaborating closely with local colleagues to enhance patient care whilst maintaining our practice ethos
Job responsibilities:
- Managing Workflow documents and coding into the clinical records
- Identifying workflow and referring any clinical actions internally as appropriate
- Auditing the workflow process
- Managing emails, electronic and paper post
- Manage administration procedures for online consultations
- Scanning of letters and relevant correspondence into patient notes
- Liaising with external agencies such as hospitals and community services
- Handling telephone queries and re-directing as appropriate
- General admin support
Person Specification:
Experience:- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- GCSE Mathematics & English (C or above)
- AMSPAR Qualification / NVQ Level 2 in Health and Social Care
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Administrator in Somerset employer: Ariel Healthcare
Contact Detail:
Ariel Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Administrator in Somerset
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ariel Healthcare on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient services. Think about your past experiences and how they relate to the role – we want to hear your stories!
✨Tip Number 3
Show off your skills! Bring examples of your previous work, especially anything related to admin tasks or patient care. It’s all about demonstrating how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Patient Services Administrator in Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Services Administrator role. Highlight any relevant experience in administrative duties and working with the public, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our team at Ariel Healthcare and how your skills align with our mission to provide excellent patient care.
Showcase Your Skills: Don’t forget to mention your organisational skills and attention to detail. These are crucial for managing workflow documents and handling various administrative tasks effectively, which is key to the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Ariel Healthcare
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Services Administrator. Familiarise yourself with tasks like managing workflow documents and liaising with external agencies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves handling telephone queries and managing emails, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you effectively communicated with the public or resolved issues. This will highlight your ability to thrive in a patient-focused environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific situations, such as managing a high volume of emails or dealing with a difficult patient query. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the workplace aligns with your values.
