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- Tasks: Manage patient documentation and support the healthcare team with administrative duties.
- Company: Join Ariel Healthcare, a dynamic team dedicated to patient welfare.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Experience in admin roles and a passion for helping others.
- Other info: Work in a close-knit community with excellent transport links.
The predicted salary is between 24000 - 36000 £ per year.
The Patient Services Administrator is responsible to the Patient Services Manager. They have general administrative duties within the admin office including managing and distributing incoming documentation and entering data onto the clinical system.
Proposed work pattern:
- Mon - 12.00 - 18.00hrs (6)
- Tues - 12.00 - 18.00hrs (6)
- Wed - 12.00 - 18.00hrs (6)
- Fri - 12.00 - 18.00hrs (6)
Main duties of the job:
- Managing Workflow documents and coding into the clinical records
- Identifying workflow and referring any clinical actions internally as appropriate
- Auditing the workflow process
- Managing emails, electronic and paper post
- Scanning of letters and relevant correspondence into patient notes
- Liaising with external agencies such as hospitals and community services
- Handling telephone queries and re-directing as appropriate
- General admin support
About us:
Ariel Healthcare have a dynamic and innovative team who strive to provide the best possible service for our patients. With staff and patient welfare at the forefront of everything we do, the team is driven to provide an excellent service to the ever-growing population of Chard and surrounding areas. Based within the South Somerset countryside, Chard still maintains a small town feel and the practice is part of a close-knit community. On the border of both Devon and Dorset, Chard benefits from good transport links to Taunton and Yeovil, whilst not being too far from the Jurassic Coast. Working across 2 sites, our team of dedicated staff are hoping to find the right person to enhance the team further.
A little more about us:
- Multi-disciplinary team: with HCAs, Nurse Associates, Nurses, Advanced Nurse Practitioner, Paramedics
- Urgent Care Hub focusing on acute care with an MDT approach
- Training Practice: GP and Nursing students
- Focus on staff development: encouraging each individual to follow their passions
- High QOF achievement
- CQC rating: Good
- PCN Working: collaborating closely with local colleagues to enhance patient care whilst maintaining our practice ethos
Job responsibilities:
- Managing Workflow documents and coding into the clinical records
- Identifying in workflow and referring any clinical actions internally as appropriate
- Auditing the workflow process
- Managing emails, electronic and paper post
- Manage administration procedures for online consultations
- Scanning of letters and relevant correspondence into patient notes
- Liaising with external agencies such as hospitals and community services
- Handling telephone queries and re-directing as appropriate
- General admin support
Person Specification:
Experience:- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- GCSE Mathematics & English (C or above)
- AMSPAR Qualification / NVQ Level 2 in Health and Social Care
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Administrator employer: Ariel Healthcare
Contact Detail:
Ariel Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ariel Healthcare on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s values and recent projects. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you feel more confident and ready to tackle those tricky questions when they come up.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Patient Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administrative roles and healthcare settings. We want to see how your skills match the Patient Services Administrator position, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at Ariel Healthcare and how you can contribute to our dynamic team. Keep it friendly and professional!
Showcase Your Communication Skills: As a Patient Services Administrator, you'll be handling queries and liaising with various agencies. Make sure your application reflects your strong communication skills, both written and verbal. We love clear and concise applicants!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details. Let’s get started on this journey together!
How to prepare for a job interview at Ariel Healthcare
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Services Administrator. Familiarise yourself with tasks like managing workflow documents and liaising with external agencies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves handling telephone queries and managing emails, it's crucial to demonstrate your communication skills. Prepare examples from your past experiences where you've effectively communicated with the public or resolved issues. This will highlight your ability to thrive in a patient-focused environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to manage multiple tasks or deal with difficult queries. Practising these scenarios will help you articulate your thought process during the interview.
✨Emphasise Teamwork and Adaptability
Since you'll be working in a multi-disciplinary team, it's important to convey your ability to work collaboratively. Share examples of how you've contributed to a team in the past and your willingness to adapt to new challenges. This will resonate well with the values of the organisation.
