At a Glance
- Tasks: Provide friendly IT support for a dynamic office and assist global teams.
- Company: Join Ariat, a forward-thinking company with a strong team spirit.
- Benefits: Enjoy private medical insurance, bonus schemes, and a birthday day off.
- Other info: Hybrid role with opportunities for growth and learning in a global team.
- Why this job: Kickstart your IT career while making a real difference in a supportive environment.
- Qualifications: Passion for technology and some customer service experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
- **No Agencies Please**
- Location: Harwell, Oxford
– Office based 3 days per week
Job Details
The IT Support Engineer I - Junior Helpdesk provides friendly, reliable, and hands-on technology support for an Ariat office of approximately 50 employees in rural England.
This role serves as a primary point of contact for day-to-day IT questions and technical issues within the local office.
In addition to supporting the England office, the position assists employees across Ariat's global organisation, including teams in Asia, Europe, and the Americas.
The IT Support Engineer I works as part of a global support team made up of engineers located across several countries and time zones.
This is an entry-level position suited to someone who is passionate about technology, enjoys helping people, and wants to develop a career in IT support.
The successful candidate will receive guidance and training from experienced engineers while gradually taking ownership of common support requests and technical tasks.
This is a hybrid position requiring a minimum of three days per week on-site.
Additional on-site attendance may be required for office events, projects, employee onboarding, or technical incidents.
Day to Day Responsibilities
- Provide in-person IT support for approximately 50 employees at Ariat's England office.
- Serve as a first point of contact for common technology questions, service requests, and technical issues.
- Provide remote support to Ariat employees across Asia, Europe, and the Americas.
- Work closely with IT support engineers located around the world to resolve issues and provide consistent service.
- Log, update, and manage support requests through the company's IT ticketing system.
- Troubleshoot common issues involving Windows and mac OS computers, mobile devices, printers, monitors, docks, and other accessories.
- Assist employees with password resets, account access, multi-factor authentication, VPN connections, wireless connectivity, and software issues.
- Support Microsoft 365 applications, including Outlook, Teams, One Drive, Share Point, and other business applications.
- Set up laptops, mobile devices, monitors, and accessories for new employees.
- Assist with employee onboarding and offboarding, including preparing, issuing, collecting, and resetting equipment.
- Install approved software, complete basic device configurations, and help ensure computers receive required updates.
- Provide basic support for meeting rooms, Zoom Rooms, displays, cameras, microphones, and video-conferencing equipment.
- Maintain accurate records of laptops, mobile devices, monitors, accessories, and other IT assets.
- Assist with equipment repairs, replacements, warranty requests, and shipments.
- Follow documented processes and elevate complex or security-related issues to senior engineers.
- Create and update simple support guides, troubleshooting instructions, and knowledge base articles.
- Assist with hardware refreshes, office projects, technology deployments, and other global IT initiatives.
- Maintain a clean, organised, and secure local IT storage and equipment area.
- Provide occasional evening or weekend support for urgent incidents, maintenance, or business events.
- Perform other duties as needed to support local and global business operations.
About You
- Some previous experience in customer service, technical support, helpdesk support, or a similar position is preferred.
- Basic knowledge of Windows computers, mac OS devices, mobile devices, and common office technology.
- Familiarity with Microsoft 365 applications such as Outlook, Teams, One Drive, and Share Point.
- Basic understanding of user accounts, passwords, wireless networks, VPN connections, printers, and computer accessories.
- Strong interest in technology and a willingness to learn new systems and processes.
- Excellent customer service, communication, and interpersonal skills.
- Patience and confidence when assisting employees with different levels of technical experience.
- Ability to follow written procedures and accurately document completed work.
- Strong organisational skills and attention to detail.
- Ability to manage several support requests while keeping employees informed.
- Ability to work independently in the local office while remaining connected to a global support team.
- Ability to communicate and collaborate with colleagues across different countries, cultures, and time zones.
- Availability to work on-site a minimum of three days per week.
- Preferred Qualifications
- Previous experience in an IT helpdesk, desktop support, service desk, or customer-service environment.
- Experience using an IT ticketing or service-management system.
- Familiarity with Microsoft Intune, Microsoft Entra ID, or other device-management tools.
- Experience supporting meeting-room or video-conferencing technology.
- Basic understanding of computer networking, including wireless connectivity, VPNs, DNS, and DHCP.
- Experience supporting employees within a global or multinational organisation.
- A relevant qualification or certification, such as Comp TIA A+, Microsoft Fundamentals, or equivalent technical training.
- A valid UK driving licence due to the rural office location and potential travel requirements.
Values
Our values are ingrained in everything we do at Ariat and we believe this is what drives our success as individuals, as teams and, overall, as a Company.
Innovation - Be bold and adventurous and try new things. Constantly challenge how you can create change for the better. Learn from the past and don’t let it limit you.
Integrity - Do the right thing because it’s the right thing to do. Say what you mean and do what you say. Build trust through consistency, dependability and honesty.
Quality - All work matters. Be proud of your work and strive to have it reflect your best and the best of Ariat.
Respect - Communicate openly, directly and constructively. Recognise different perspectives and listen with an open mind. Be thoughtful in how you show up and interact with others.
Teamwork - Create fun and joy and contribute to the Ariat family spirit.
Focus on people’s strengths.
Learn from others and share your own knowledge and experience.
Ask for help when you need it and offer to help when others may need it.
Benefits
- Private Medical Insurance
- Life Assurance
- Critical Illness Cover
- Employee Assistance Programme
- Health & Wellbeing Points Scheme
- Cycle to Work Scheme
- Company Bonus Scheme
- Employee Purchase Scheme
- Employee Referral Programme
- Birthday day off
- Holiday Purchase Scheme
- Bring your dog to work scheme
- Employee Volunteering policy
- Working from a different location policy
- Free onsite Parking including 2 electric charging points
- #J-18808-Ljbffr
IT Support Engineer I - Junior Helpdesk in Harwell employer: ariateurope
Ariat is an exceptional employer that fosters a supportive and collaborative work environment, particularly for the IT Support Engineer I - Junior Helpdesk role based in Harwell, Oxford. Employees benefit from comprehensive training and development opportunities, ensuring a clear path for career growth within a global team. With a strong emphasis on innovation, integrity, and teamwork, Ariat also offers attractive perks such as private medical insurance, a birthday day off, and a dog-friendly office culture, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer I - Junior Helpdesk in Harwell
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ariateurope values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ariateurope might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ariateurope!
✨Direct Apply to ariateurope
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We think you need these skills to ace IT Support Engineer I - Junior Helpdesk in Harwell
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ariateurope.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ariateurope. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ariateurope
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
