At a Glance
- Tasks: Provide hands-on IT support for a vibrant office and collaborate globally.
- Company: Join Ariat, a forward-thinking company with a strong team spirit.
- Benefits: Enjoy private medical insurance, bonus schemes, and a birthday day off.
- Other info: Hybrid role with opportunities for growth and a fun workplace culture.
- Why this job: Make a real impact by supporting tech solutions in a dynamic environment.
- Qualifications: 3+ years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 29700 - 36300 £ per year.
**No Agencies Please**
Job Details
The IT Support Engineer II provides hands-on technology support for an Ariat office of approximately 50 employees in rural England while also supporting the company's wider global technology environment across Asia, Europe and the Americas.
This role serves as the primary on-site IT contact for the local office, ensuring employees have reliable access to computers, business applications, meeting-room technology, networks and other essential IT services.
The position requires a strong customer-service mindset, practical troubleshooting ability and a willingness to provide responsive, face-to-face support.
The IT Support Engineer II is also a member of a globally distributed team of support engineers.
The role works closely with colleagues across multiple countries and time zones, as well as Infrastructure, Information Security, Enterprise Applications and Networking teams, to resolve issues, deliver projects and maintain consistent global support standards.
This is a hybrid role requiring a minimum of three days per week on-site. Additional on-site attendance may be needed for projects, office events or technical incidents.
Day to Day Responsibilities
- Act as the primary in-person IT support contact for approximately 50 employees at the England office.
- Deliver friendly, responsive support to employees with a wide range of technical experience.
- Support Ariat employees and operations across Asia, Europe and the Americas.
- Work closely with a global team of engineers across multiple countries, cultures and time zones.
- Provide Tier II support for Windows and mac OS computers, mobile devices, printers, peripherals and business applications.
- Set up, configure, maintain and troubleshoot laptops, desktops, mobile devices and related equipment.
- Support Microsoft 365, Microsoft Entra ID, Exchange Online, Teams, One Drive, Share Point, Intune and Windows Autopilot.
- Troubleshoot account access, authentication, VPN, wireless, networking, printing, software and endpoint-security issues.
- Provide hands-on support for meeting rooms, Zoom Rooms, audiovisual equipment and video-conferencing technology.
- Prepare equipment and access for new employees, and recover equipment and remove access when employees leave.
- Own escalated incidents through resolution, working with global IT teams and external vendors as required.
- Maintain accurate hardware, software-licence, equipment-assignment and support documentation.
- Coordinate equipment repairs, replacements, warranty claims and local vendor services.
- Support hardware refreshes, office projects, technology deployments and wider global IT initiatives.
- Improve support through documentation, automation, standardisation and consistent IT service-management practices.
- Participate in a rotating on-call schedule, including occasional evening and weekend support, and travel when required.
About You
- Three or more years of IT support experience in a professional or enterprise environment.
- Experience supporting Windows, mac OS, mobile devices and common business applications.
- Working knowledge of Microsoft 365, Microsoft Intune, Microsoft Entra ID and Exchange Online.
- Basic knowledge of networking, wireless connectivity, VPNs, DNS and DHCP.
- Strong troubleshooting skills with the ability to take ownership of issues through resolution.
- Excellent customer-service, communication and interpersonal skills, including confidence providing face-to-face support.
- Strong organisational skills, attention to detail and the ability to explain technical information clearly.
- Ability to work independently as the primary local IT contact while collaborating effectively with a global team.
- Ability to work on-site a minimum of three days per week and travel occasionally.
Availability to participate in a rotating on-call schedule and provide occasional evening or weekend support
- Preferred Experience
- Experience working within a global or multinational organisation.
- Experience supporting meeting-room technology, Zoom Rooms or audiovisual systems.
- Experience with Cisco Meraki or similar networking technology.
- Experience with Windows Autopilot, Windows Hello for Business or Apple Business Manager.
- Familiarity with Power Shell, scripting, automation or ITIL practices.
- Relevant Microsoft, Comp TIA or equivalent technical certifications.
This role is intended for a practical, service-focused engineer who is comfortable owning local office support while contributing as part of a global IT organisation.
Values
Our values are ingrained in everything we do at Ariat and we believe this is what drives our success as individuals, as teams and, overall, as a Company.
- Innovation
- Be bold and adventurous and try new things.
Constantly challenge how you can create change for the better.
Learn from the past and don’t let it limit you.
- Integrity
- Do the right thing because it’s the right thing to do.
Say what you mean and do what you say.
Build trust through consistency, dependability and honesty.
- Quality
- All work matters.
Be proud of your work and strive to have it reflect your best and the best of Ariat.
- Respect
- Communicate openly, directly and constructively.
Recognise different perspectives and listen with an open mind.
Be thoughtful in how you show up and interact with others.
- Teamwork
- Create fun and joy and contribute to the Ariat family spirit.
Focus on people’s strengths.
Learn from others and share your own knowledge and experience. Ask for help when you need it and offer to help when others may need it.
Benefits
- Private Medical Insurance
- Life Assurance
- Critical Illness Cover
- Employee Assistance Programme
- Health & Wellbeing Points Scheme
- Cycle to Work Scheme
- Company Bonus Scheme
- Employee Purchase Scheme
- Employee Referral Programme
- Birthday day off
- Holiday Purchase Scheme
- Bring your dog to work scheme
- Employee Volunteering policy
- Working from a different location policy
- Free onsite Parking including 2 electric charging points
IT Support Engineer II in Harwell employer: Ariat Europe Ltd
Ariat is an exceptional employer located in Harwell, Oxford, offering a dynamic work environment that fosters innovation and teamwork. With a strong commitment to employee growth, we provide comprehensive benefits including private medical insurance, a company bonus scheme, and opportunities for professional development. Our culture prioritises respect and integrity, ensuring that every team member feels valued and empowered to contribute to our mission of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer II in Harwell
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ariat Europe Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ariat Europe Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ariat Europe Ltd!
✨Direct Apply to Ariat Europe Ltd
Let's not forget to apply directly through the Ariat Europe Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer II in Harwell
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ariat Europe Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ariat Europe Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ariat Europe Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
