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For Companies At a Glance
- Tasks: Lead a dynamic team and drive sales in a trendy fashion store.
- Company: Join Ariane London, a stylish French brand on King's Road.
- Benefits: Enjoy competitive pay, career growth, and a vibrant work culture.
- Why this job: Be at the forefront of fashion while creating memorable customer experiences.
- Qualifications: Proven leadership skills and a passion for retail.
- Other info: Exciting opportunity to shape a team and influence store success.
The predicted salary is between 36000 - 60000 £ per year.
Ariane London is looking for a Store Manager for a French fashion brand in London. The store is located on King's Road in Chelsea.
MAIN MISSION
Reporting to the Regional Manager, the Store Manager is responsible for driving and developing sales in her store and optimizing its organization while ensuring a warm, expert, and genuine experience for our customers, as well as providing a clear and motivating work environment for the sales teams.
MISSIONS
CUSTOMER SERVICE
- Constantly setting a good example;
- Ensuring quality customer service in accordance with the art of selling throughout the store (in line with the brand's requirements and based on feedback from Google reviews and NPS survey responses);
- Making sure the team strives to retain customers (by offering the best shopping experience and mastering and developing customer loyalty indicators for the store).
COMMERCIAL AND ANALYTICAL DEVELOPMENT
- Analyzing and reporting sales tracking through product rankings, sales analysis, and company indicators (TT, PM, etc.);
- Motivating, challenging, and managing the team on a daily basis;
- Making the targets and KPIs accessible and motivating for the team;
- Making decisions and implementing action plans to address the store's challenges (creating, monitoring, and analyzing action plan results while being creative and entrepreneurial in executing them);
- Providing feedback to the regional manager on sales progress and store needs;
- Knowing the brand's collections, training, and informing the team;
- Staying alert and curious about the competitive market;
- Optimizing product displays in collaboration with the visual merchandising manager to drive sales impact.
HUMAN RESOURCES MANAGEMENT
- Creating, managing, and controlling store schedules via Eurécia in line with the brand's contractual framework;
- Ensuring the entire team complies with workplace risk prevention policies;
- Supervising the training, development, and performance evaluation (constant feedback) of all team members;
- Overseeing recruitment and ensuring the integration/welcoming of new hires;
- Respecting and enforcing legal guidelines.
IMAGE
- Ensuring that displayed products meet the brand's image standards;
- Overseeing the final outcome of visual merchandising changes (adaptation);
- Teaching and training the team on the brand's merchandising standards;
- Adhering to the brand's dress code in full and ensuring the team does the same;
- Upholding the Lifestyle/grooming standards;
- Ensuring the care of both the manager's and the team's attire.
STOCK MANAGEMENT AND IT/FINANCE PROCESSES
- Managing and optimizing the store's inventory;
- Supervising various operational tasks related to operations (delivery-returns-rolling);
- Ensuring good operational management of the brand within the allocated time;
- Supervising and ensuring optimal restocking at all times;
- Analyzing and deciding on the store's product needs (restocking requests, product boosts, or returns);
- Respecting and ensuring compliance with procedures related to unknown shrinkage and administrative processes, as well as smooth inventory operations;
- Carrying out and supervising cash register operations on Shopify;
- Ensuring and using the company's omnichannel processes (Click and Collect);
- Ensuring the proper implementation of safe, cash, and cash drawer management processes;
- Alerting the regional manager in case of exceptional events.
TOOLS
- Knowing and ensuring team training on technology tools and their use (improving);
- Monitoring the use of technology tools in sales processes;
- Ensuring the proper functioning and monitoring of any technological device issues.
REQUIRED SKILLS FOR THE POSITION – BE A MERCHANT
- Gather customer feedback to improve products and services;
- Make decisions with the customers in mind;
- Build customer loyalty through trust and respect.
REQUIRED SKILLS FOR THE POSITION – BE A MANAGER
- Motivate the team and drive projects forward;
- Identify each person's sources of motivation and use them to achieve maximum performance;
- Facilitate tasks and decision-making;
- Seek advice and be seen as a member of the team;
- Handle difficult and conflictual situations.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Marketing Services
Store Manager employer: Ariane London
Contact Detail:
Ariane London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry, especially those who might know someone at Ariane London. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the brand's values and recent collections. Show us that you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your sales pitch! As a Store Manager, you’ll need to demonstrate your ability to drive sales and motivate a team. Role-play common interview scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share any relevant experiences or insights that connect you to the brand and its values. We want to see how you can bring that passion to our store on King's Road.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. We’re all about providing a warm and genuine experience for our customers, so share examples of how you've gone above and beyond to create memorable shopping experiences.
Demonstrate Your Leadership Style: As a Store Manager, you'll be leading a team, so it's crucial to showcase your leadership skills. Talk about how you motivate and develop your team, and how you handle challenges. We want to know how you create a positive work environment!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our team at Ariane London.
How to prepare for a job interview at Ariane London
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Ariane London's brand values and product lines. Familiarise yourself with their latest collections and any recent news about the brand. This will not only show your genuine interest but also help you align your answers with their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think of specific situations where you went above and beyond to create a memorable shopping experience. Highlight how you can instil this same ethos in your team as a Store Manager.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you’ve used sales data to drive decisions in previous roles. Bring examples of how you’ve analysed sales trends or customer feedback to improve performance. This will show that you can effectively manage the commercial aspects of the store.
✨Prepare for Team Management Questions
Expect questions about how you motivate and develop your team. Think of strategies you’ve implemented in the past to enhance team performance and morale. Be prepared to discuss how you handle conflicts and ensure a positive work environment.
