At a Glance
- Tasks: Build strong relationships with enterprise customers and provide strategic guidance for their success.
- Company: Join a fast-moving startup that empowers businesses globally with innovative cloud billing solutions.
- Benefits: Enjoy competitive salary, stock options, and a flexible remote work environment.
- Other info: Dynamic culture that encourages innovation and personal growth.
- Why this job: Be the trusted advisor for top companies and make a real impact on their success.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 50000 - 65000 € per year.
About Aria Systems
Aria was founded on the simple but powerful notion that cloud billing holds the key to long-term business growth and lasting customer satisfaction. Our company helps businesses around the globe effectively monetize their products and services and efficiently engage and serve their customers. We do it all via our cloud-based monetization platform, which goes beyond basic billing to manage recurring revenue over the lifetime of the customer relationship. Innovative companies like Adobe, Philips, and Audi depend on Aria to provide the only cloud-based platform that is both robust and scalable enough to help enterprises seize new market opportunities and meet customer demands by rapidly deploying monetization models and quickly delivering new plans and packages.
We are looking for talented and passionate people with strong track records and relevant expertise to help us achieve our goals. We are a fast-moving startup that offers a dynamic working environment with a collaborative culture, where you and your peers can learn from each other, and where you can make visible contributions that benefit our world-class customers and partners.
Department Overview
The Services team is responsible for implementing and enhancing Aria Solutions for our Enterprise customers, both pre and post go-live. The Service team’s purpose is to ensure successful implementations that maximize and sustain Aria Adoption and Return on Investment (ROI) throughout the customer lifecycle, leading to higher customer satisfaction, renewal and referenceability.
Position Summary
The Technical Account Manager (TAM) is the centerpiece of value to our customers who purchase a TAM agreement. It requires superb customer management skills, clear communications, and the ability to manage cross-functionally through influence. As a TAM, you will work with our enterprise customers to provide proactive and strategic guidance to maximise value and maintain efficiency of the Aria solution. This includes collaborating with key stakeholders at the customer to determine their critical needs and working internally with the TAM team and other departments to ensure that the customer gets increased value and efficiency from their Aria implementation. Being the trusted advisor for our most strategic customers is essential, building a comprehensive knowledge of the Aria solution. You will develop relationships with customers and account teams, develop a technical understanding of their implementation, share technical best practices, and adoption of proactive services.
TAM Responsibilities
- Develop a trusted relationship with key technical and business stakeholders armed with best practices for enterprise architecture and become an expert on a customer’s implementation by understanding top business goals and priorities.
- Understand customer trends, analyse patterns and identify action plans with a focus on critical issue prevention and risk mitigation.
- Partner with Customer Success and Sales to deliver monthly or quarterly business reviews to key stakeholders and executives, with your portion largely focused on your customer’s technical requests and support tickets.
- Partners closely with Technical Support, Engineering, Product Management, and other departments to ensure a clear understanding of customer and partner environments, challenges and requirements.
- Acts as a strategic trusted advisor to Aria customers and ensures a differentiated delivery of support.
- Identifies revenue expansion opportunities and alerts member of account team assigned to revenue expansion.
- Proactively monitor systems and tools; engages with ongoing and new technical issues on behalf of assigned clients effectively advocating on their behalf throughout Aria.
- Foster long term partnerships with customers by aligning their business and technical goals with Aria’s vision, mission, and strategy.
Qualifications & Experience
- Experience in a customer-facing role, interfacing with executive stakeholders, supporting customer technical implementations or transformation programs at an enterprise level.
- Comfortable with working autonomously and as part of a remote team.
- Ability to effectively lead efforts to navigate, elevate and manage technically complex customer requests or projects involving multiple parties and high volumes of transactions/load in distributed enterprise systems.
- Strong communication skills with demonstrated ability to effectively communicate and influence at all levels of the internal organization and with the customer.
- Excellent time management and organizational skills, ability to prioritize and use time effectively and efficiently.
- Ability to meet internal and external deadlines.
- Ability to manage customer expectations and facilitate win-win situations.
- Able to travel as needed (typically less than 15%).
- EU language would be an advantage.
Aria Culture
Aria Systems fosters a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. We expect all of our employees to share our strong sense of urgency, ability to learn and master new technologies quickly, and willingness to adapt to rapidly changing priorities. In return Aria offers competitive salaries and benefits, attractive stock options, and a flexible, informal work environment.
Apply for this position directly on our website at https://www.ariasystems.com/company/careers. Aria Systems is an AA/EEO employer that actively pursues and hires a diverse workforce. Please, no phone calls. Principals only; recruiters please do not respond to this ad.
Technical Account Manager employer: Aria Systems
Aria Systems is an exceptional employer that champions a dynamic and collaborative work culture, perfect for those seeking to make impactful contributions in a fast-paced startup environment. With a strong emphasis on employee growth, Aria offers competitive salaries, attractive stock options, and the flexibility of remote work, all while fostering innovation and a sense of urgency among its team members. Join us to be part of a close-knit community dedicated to delivering outstanding value to our world-class customers.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aria Systems on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Account Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Aria's cloud billing solutions inside out. Familiarise yourself with their platform and think about how your skills can help enhance customer satisfaction. Show them you're not just another candidate; you're the one who gets their vision!
✨Tip Number 3
Practice your communication skills! As a TAM, you'll need to convey complex technical information clearly. Try mock interviews with friends or use online platforms to refine your pitch. The clearer you are, the more confident you'll feel during the real deal.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Aria Systems. Let's get you that Technical Account Manager position!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about being a Technical Account Manager at Aria and how your skills align with our mission.
Tailor Your CV:Make sure to customise your CV for this specific role. Highlight your experience in customer-facing positions and any technical implementations you've been involved in. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements. We appreciate clarity, especially when it comes to complex topics!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Aria Systems
✨Know Your Stuff
Make sure you have a solid understanding of Aria's cloud-based monetization platform. Familiarise yourself with its features and how it benefits enterprise customers. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Build Relationships
As a Technical Account Manager, relationship-building is key. Prepare examples of how you've successfully managed customer relationships in the past. Think about how you can convey your ability to be a trusted advisor and how you’ve influenced stakeholders positively.
✨Showcase Your Communication Skills
Strong communication is crucial for this role. Practice articulating complex technical concepts in simple terms. Be ready to discuss how you've effectively communicated with both technical and non-technical stakeholders in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you've navigated complex customer requests or projects. Highlight your approach to risk mitigation and how you ensured customer satisfaction.
