At a Glance
- Tasks: Build strong relationships with enterprise customers and provide strategic guidance for their success.
- Company: Join a fast-moving startup that empowers businesses globally with innovative cloud billing solutions.
- Benefits: Enjoy competitive salary, stock options, and a flexible remote work environment.
- Other info: Dynamic culture that encourages innovation and offers excellent career development opportunities.
- Why this job: Be the trusted advisor for top companies and make a real impact on their growth.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 50000 - 65000 € per year.
About Aria Systems
Aria was founded on the simple but powerful notion that cloud billing holds the key to long-term business growth and lasting customer satisfaction. Our company helps businesses around the globe effectively monetize their products and services and efficiently engage and serve their customers. We do it all via our cloud-based monetization platform, which goes beyond basic billing to manage recurring revenue over the lifetime of the customer relationship. Innovative companies like Adobe, Philips, and Audi depend on Aria to provide the only cloud-based platform that is both robust and scalable enough to help enterprises seize new market opportunities and meet customer demands by rapidly deploying monetization models and quickly delivering new plans and packages.
We are looking for talented and passionate people with strong track records and relevant expertise to help us achieve our goals. We are a fast-moving startup that offers a dynamic working environment with a collaborative culture, where you and your peers can learn from each other, and where you can make visible contributions that benefit our world-class customers and partners.
Department Overview
The Services team is responsible for implementing and enhancing Aria Solutions for our Enterprise customers, both pre and post go-live. The Service team’s purpose is to ensure successful implementations that maximize and sustain Aria Adoption and Return on Investment (ROI) throughout the customer lifecycle, leading to higher customer satisfaction, renewal and referenceability.
Position Summary
The Technical Account Manager (TAM) is the centerpiece of value to our customers who purchase a TAM agreement. It requires superb customer management skills, clear communications, and the ability to manage cross-functionally through influence. As a TAM, you will work with our enterprise customers to provide proactive and strategic guidance to maximise value and maintain efficiency of the Aria solution. This includes collaborating with key stakeholders at the customer to determine their critical needs and working internally with the TAM team and other departments to ensure that the customer gets increased value and efficiency from their Aria implementation. Being the trusted advisor for our most strategic customers is essential, building a comprehensive knowledge of the Aria solution. You will develop relationships with customers and account teams, develop a technical understanding of their implementation, share technical best practices, and adoption of proactive services.
TAM Responsibilities
- Develop a trusted relationship with key technical and business stakeholders armed with best practices for enterprise architecture and become an expert on a customer’s implementation by understanding top business goals and priorities.
- Understand customer trends, analyse patterns and identify action plans with a focus on critical issue prevention and risk mitigation.
- Partner with Customer Success and Sales to deliver monthly or quarterly business reviews to key stakeholders and executives, with your portion largely focused on your customer’s technical requests and support tickets.
- Partners closely with Technical Support, Engineering, Product Management, and other departments to ensure a clear understanding of customer and partner environments, challenges and requirements.
- Acts as a strategic trusted advisor to Aria customers and ensures a differentiated delivery of support.
- Identifies revenue expansion opportunities and alerts member of account team assigned to revenue expansion.
- Proactively monitor systems and tools; engages with ongoing and new technical issues on behalf of assigned clients effectively advocating on their behalf throughout Aria.
- Foster long term partnerships with customers by aligning their business and technical goals with Aria’s vision, mission, and strategy.
Qualifications & Experience
- Experience in a customer-facing role, interfacing with executive stakeholders, supporting customer technical implementations or transformation programs at an enterprise level.
- Comfortable with working autonomously and as part of a remote team.
- Ability to effectively lead efforts to navigate, elevate and manage technically complex customer requests or projects involving multiple parties and high volumes of transactions/load in distributed enterprise systems.
- Strong communication skills with demonstrated ability to effectively communicate and influence at all levels of the internal organization and with the customer.
- Excellent time management and organizational skills, ability to prioritize and use time effectively and efficiently.
- Ability to meet internal and external deadlines.
- Ability to manage customer expectations and facilitate win-win situations.
- Able to travel as needed (typically less than 15%).
- EU language would be an advantage.
Aria Culture
Aria Systems fosters a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. We expect all of our employees to share our strong sense of urgency, ability to learn and master new technologies quickly, and willingness to adapt to rapidly changing priorities. In return Aria offers competitive salaries and benefits, attractive stock options, and a flexible, informal work environment.
Apply for this position directly on our website at https://www.ariasystems.com/company/careers. Aria Systems is an AA/EEO employer that actively pursues and hires a diverse workforce. Please, no phone calls. Principals only; recruiters please do not respond to this ad.
Technical Account Manager in London employer: Aria Systems
Aria Systems is an exceptional employer that champions a dynamic and collaborative work culture, perfect for those seeking to make impactful contributions in a fast-paced startup environment. With a strong focus on employee growth, we offer competitive salaries, attractive stock options, and the flexibility of remote work, all while fostering innovation and a sense of urgency. Join us to be part of a close-knit team dedicated to delivering value to world-class customers and partners.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aria Systems on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Account Manager role. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for the interview by understanding Aria's cloud-based monetization platform inside out. Familiarise yourself with their key clients like Adobe and Philips, and think about how your skills can help enhance customer satisfaction and ROI. Show them you’re not just another candidate, but someone who truly gets their mission.
✨Tip Number 3
Practice your communication skills! As a Technical Account Manager, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch. The better you can articulate your thoughts, the more confident you'll feel during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Aria team. So, get your application in and let’s make it happen!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a Technical Account Manager and how you can contribute to our mission at Aria.
Tailor Your Experience:Make sure to highlight your relevant experience in customer-facing roles and technical implementations. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon unless it’s necessary to showcase your expertise.
Apply Through Our Website:Don’t forget to submit your application directly on our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Aria Systems
✨Know Your Stuff
Before the interview, dive deep into Aria's cloud-based monetization platform. Understand how it works and be ready to discuss its features and benefits. This will show that you're genuinely interested and prepared to contribute.
✨Build Relationships
As a Technical Account Manager, relationship-building is key. Think of examples from your past roles where you successfully managed customer relationships or resolved complex issues. Be ready to share these stories during the interview.
✨Showcase Your Communication Skills
Since this role requires clear communication with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. You might even want to prepare a few scenarios where you had to influence decisions or manage expectations.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think about challenges you've faced in previous roles, especially those involving technical implementations. Be ready to outline your thought process and the steps you took to resolve these issues.
