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- Tasks: Assist customers via phone, email, and chat while resolving queries.
- Company: Join a rapidly growing renewable energy business with a fun and sociable culture.
- Benefits: Enjoy a supportive work environment with opportunities for internal promotion.
- Why this job: Be part of a dynamic team in a booming industry that values employee growth.
- Qualifications: 1 year of customer service experience in energy or utilities preferred; strong communication skills required.
- Other info: This is an office-based role with core hours from 9 to 5, Monday to Friday.
A high growth renewable energy business is urgently looking for several Customer Services representatives, ideally with experience working in the energy or utilities industry. The business operates in a high growth section of the energy sector and is currently experiencing rapid growth and expansion. Culturally they are a sociable, informal and fun employer of choice, with excellent staff retention and examples of multiple individuals who have progressed and been promoted internally.
Please note this is an office based role, Monday to Friday with core working hours of 9 to 5. There is no remote working policy and you need to be happy being office based.
Responsibilities:- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to resolve customer queries
- Accurate record-keeping of customer interactions
- At least 1 year of relevant work experience preferred in customer services for the energy or renewables sector and/or utilities
- Excellent phone etiquette as well as verbal, written, and interpersonal skills
- Ability to multitask, organise, prioritise work and work well under pressure
- Flexibility in a changing working environment
- IT literate and mathematically minded
- Interest in business and economics
Part Time Evening and Weekends Customer Care Assistant employer: Aria Partners
Contact Detail:
Aria Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant
✨Tip Number 1
Familiarise yourself with the renewable energy sector. Understanding current trends, challenges, and innovations in this field will not only help you during interviews but also show your genuine interest in the industry.
✨Tip Number 2
Practice your phone etiquette. Since you'll be communicating with customers primarily over the phone, consider role-playing scenarios with friends or family to enhance your verbal communication skills and ensure you sound confident and professional.
✨Tip Number 3
Demonstrate your ability to multitask. Think of examples from your past experiences where you successfully managed multiple tasks at once, as this is a key skill for the role. Be ready to discuss these examples during your interview.
✨Tip Number 4
Show your enthusiasm for the company culture. Research the company’s values and mission, and be prepared to express how you align with their sociable and informal work environment. This can set you apart as a candidate who fits well within their team.
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly within the energy or utilities sector. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of the renewable energy sector and how your background aligns with their needs.
Showcase Communication Skills: Since the role involves communicating with customers via various channels, emphasise your excellent verbal and written communication skills in your application. Provide examples of how you've successfully handled customer queries in the past.
Highlight Flexibility and Multitasking: Demonstrate your ability to adapt to changing environments and manage multiple tasks effectively. Share experiences where you successfully prioritised work under pressure.
How to prepare for a job interview at Aria Partners
✨Show Your Energy Sector Knowledge
Make sure to brush up on your knowledge of the energy and renewables sector. Be prepared to discuss recent trends or news in the industry, as this will demonstrate your genuine interest and understanding of the field.
✨Demonstrate Excellent Communication Skills
Since the role involves communicating with customers via various channels, practice articulating your thoughts clearly. Use examples from your past experiences to showcase your phone etiquette and interpersonal skills.
✨Highlight Your Multitasking Abilities
Prepare to discuss how you manage multiple tasks effectively. Share specific instances where you successfully prioritised work under pressure, as this is crucial for a customer care assistant role.
✨Emphasise Your Team Spirit
Given the sociable and informal culture of the company, express your enthusiasm for teamwork. Share examples of how you've collaborated with others to resolve customer queries or improve service delivery.
