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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and chat to resolve queries.
- Company: Join a fast-growing renewable energy company with a fun and sociable culture.
- Benefits: Enjoy a supportive work environment with opportunities for internal promotion.
- Why this job: Be part of a dynamic team in a booming industry that values employee growth.
- Qualifications: 1 year of customer service experience in energy or utilities preferred.
- Other info: This is an office-based role, Monday to Friday, 9 to 5.
The predicted salary is between 28800 - 48000 £ per year.
A high growth renewable energy business is urgently looking for several Customer Services representatives, ideally with experience working in the energy or utilities industry. The business operates in a high growth section of the energy sector and is currently experiencing rapid growth and expansion. Culturally they are a sociable, informal and fun employer of choice, with excellent staff retention and examples of multiple individuals who have progressed and been promoted internally.
Please note this is an office based role, Monday to Friday with core working hours of 9 to 5. There is no remote working policy and you need to be happy being office based.
Responsibilities:- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to resolve customer queries
- Accurate record-keeping of customer interactions
- At least 1 year of relevant work experience preferred in customer services for the energy or renewables sector and/or utilities
- Excellent phone etiquette as well as verbal, written, and interpersonal skills
- Ability to multitask, organise, prioritise work and work well under pressure
- Flexibility in a changing working environment
- IT literate and mathematically minded
- Interest in business and economics
Customer Service Representative employer: Aria Partners
Contact Detail:
Aria Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the renewable energy sector. Understanding current trends, challenges, and innovations in this field will not only help you during interviews but also show your genuine interest in the industry.
✨Tip Number 2
Practice your communication skills. Since the role involves interacting with customers via phone, email, and chat, consider role-playing scenarios with friends or family to enhance your phone etiquette and response time.
✨Tip Number 3
Network with professionals in the energy sector. Attend industry events or join online forums to connect with others who work in customer service roles within the energy or utilities industry. This can provide valuable insights and potential referrals.
✨Tip Number 4
Demonstrate your ability to multitask and stay organised. Prepare examples from your past experiences where you successfully managed multiple tasks under pressure, as this is a key skill for the role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly within the energy or utilities sector. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of the renewable energy sector and how your background aligns with their needs.
Showcase Your Communication Skills: Since the role involves communicating with customers via various channels, emphasise your excellent verbal and written communication skills in your application. Provide examples of how you've successfully handled customer queries in the past.
Highlight Your Adaptability: The company values flexibility in a changing environment. Include examples in your application that demonstrate your ability to adapt to new situations and manage multiple tasks effectively.
How to prepare for a job interview at Aria Partners
✨Show Your Energy Sector Knowledge
Make sure to brush up on your knowledge of the energy and renewables sector. Be prepared to discuss recent trends, challenges, and innovations in the industry, as this will demonstrate your genuine interest and understanding of the field.
✨Demonstrate Excellent Communication Skills
Since the role involves communicating with customers via various channels, practice articulating your thoughts clearly and concisely. Use examples from your past experiences to showcase your phone etiquette and interpersonal skills.
✨Highlight Your Multitasking Abilities
Prepare to discuss how you manage multiple tasks effectively. Share specific examples of how you've prioritised work under pressure, as this is crucial for a customer service role in a fast-paced environment.
✨Embrace the Company Culture
Research the company's culture and values. During the interview, express your enthusiasm for their sociable and informal work environment. Mention any experiences that align with their fun and engaging workplace ethos.
