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- Tasks: Lead a prestigious office space, ensuring exceptional client experiences and operational excellence.
- Company: Argyll, a top employer known for its unique workspaces in central London.
- Benefits: Empowering culture, career development, and family-friendly policies.
- Why this job: Shape the future of workspace experiences in a dynamic, supportive environment.
- Qualifications: Experience in leadership roles with a focus on customer service and commercial success.
- Other info: Join a team that values trust, teamwork, and personal growth.
The predicted salary is between 43200 - 72000 £ per year.
Argyll’s collection of distinctive office, meeting and event spaces are in London’s most prestigious locations. Set within architecturally-interesting buildings, each unbranded environment is designed to reflect how businesses see themselves, and how they want to be seen. With timeless interiors, thoughtful flexibility and quietly exceptional service, Argyll offers more than a place to work – it’s a refined backdrop to express reputation and make an impact.
Are you a commercial leader driven by creating exceptional client journeys at a prestigious City location? Argyll operates a collection of exceptional workspaces in central London’s most desirable locations. We are driven by a desire to create the finest workspace experience for our clients, combining iconic addresses, elegant architecture, and design with a personal, attentive service—ensuring our customers’ days run effortlessly.
We are looking for an exceptional General Manager to take the helm of our King William Street location. As one of our prominent, large-scale sites in the heart of the City, this is a career-defining role for a commercially minded operator who can balance operational precision with an enthusiasm for people and customer service.
Why Join Us?
You will be supported by a culture of empowerment, trust, and teamwork. We are proud to be recognised as a top employer:
- Great Place to Work (2023)
- Newsweek’s UK’s Top 100 Most Loved Workplaces (2022 & 2024)
- The Sunday Times Best Places to Work (2024)
About the Role
This is an opportunity to run a significant business unit within the Argyll portfolio. You will be the face of King William Street, overseeing a busy site covering 57,664sqft of unique office space, managing a team of 8 passionate individuals whilst driving and delivering commercial success. Your key responsibilities will include:
- Commercial Ownership & Compliance: You will take full ownership of the P&L, drive revenue growth and ensuring strict adherence to AML and GDPR processes. You will manage debtors effectively to minimise risk and ensure the business remains compliant.
- Data-Led Client Experience: You will track and analyse NPS data to identify trends and drive continuous improvement. Uniquely, you will adapt service delivery to reflect specific Client Personas, ensuring every client feels their individual needs are anticipated and met.
- Strategic Growth: You will work collaboratively with the Sales team to conduct high-impact viewings and lead renewal meetings, building long-term loyalty and retention.
- People Leadership: You will recruit, onboard, and train a team that aligns with the cultural expectations of the building. You are responsible for succession planning, spotting talent, and providing coaching to ensure your team is empowered and engaged.
- Operational Excellence: You will oversee the day-to-day running of the building and ensure 5-star presentation, manage contractor relationships, and maintain rigorous Health & Safety standards.
Hours: 37.5 hours per week (Monday – Friday)
Who Excels Here:
We are looking for a dynamic leader with transferable skills who is ready to step up to a large site. Whether your background is in serviced offices, luxury hotels, high-end retail, or premium restaurants, we want to hear from you if you have the right mix of service DNA and commercial grit. We are looking for someone who demonstrates the following qualities:
- Commercially Astute: You understand the numbers. You have significant experience with P&L accountability, budget management, and compliance processes.
- Insight Driven: You don’t just react; you analyse. You are comfortable using feedback (like NPS) and client profiles (Personas) to strategically adjust service standards.
- Accountable Leader: You take total ownership. You are forward-thinking, organised, and capable of managing complex priorities—from H&S risks to VIP client requests.
- Champion of Client Experience: You are passionate about delivering a seamless experience. You know how to tailor your approach to different personalities and business needs.
- People Focused: You are a natural mentor who enjoys developing others for the long term, creating a pipeline of talent for the future.
Our Commitment to You
We believe our people are our greatest asset. We are committed to your development, wellbeing, and creating a truly inclusive culture.
- A People-First Culture: We are a Disability Confident Committed (Level 1) and Tommy's accredited employer. Our family-friendly policies go beyond statutory requirements, including a nursery fees salary sacrifice scheme.
General Manager in London employer: Argyll
Contact Detail:
Argyll Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Argyll is all about exceptional client journeys and teamwork, so think about how your experiences align with that. Be ready to share examples that showcase your leadership and customer service skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your commercial acumen and people-focused approach, as these are key for the General Manager role at Argyll.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Argyll team and contributing to our mission of creating exceptional workspaces.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating exceptional client journeys shine through. We want to see how you connect with our mission and values, so don’t hold back!
Tailor Your Experience: Make sure to highlight your relevant experience in commercial leadership and customer service. Use specific examples that demonstrate your ability to balance operational precision with a people-focused approach.
Be Data-Driven: Since we value insight-driven decision-making, mention any experience you have with analysing data to improve client experiences. Show us how you've used feedback to make impactful changes in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Argyll!
How to prepare for a job interview at Argyll
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your understanding of P&L accountability and budget management. Brush up on financial metrics relevant to the role and be ready to discuss how you've successfully managed budgets in the past.
✨Client Experience is Key
Argyll values exceptional client journeys, so prepare examples of how you've tailored services to meet diverse client needs. Think about specific instances where you used feedback or data to enhance customer satisfaction.
✨Showcase Your Leadership Style
You’ll be managing a team, so highlight your people leadership skills. Share stories about how you've recruited, trained, and developed talent in previous roles, and how you foster a positive team culture.
✨Be Ready for Operational Questions
Operational excellence is crucial for this role. Prepare to discuss how you've ensured compliance with health and safety standards and managed day-to-day operations effectively in previous positions.
