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- Tasks: Deliver exceptional customer service and support in a dynamic front-of-house role.
- Company: Join Argyll, London's premium serviced office provider with a top employer culture.
- Benefits: Enjoy a competitive salary, health cash plan, and family-friendly policies.
- Other info: Great opportunities for learning, development, and community engagement.
- Why this job: Be the heart of our buildings and make a real impact on client experiences.
- Qualifications: Passion for service excellence and strong problem-solving skills.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering a first-class experience, not just a service? Argyll is London's premium serviced office provider. We are driven by a desire to create the finest workspace experience for our clients, combining iconic addresses, elegant architecture, and design with a personal, attentive service—ensuring our customers' days run effortlessly.
This is an exciting opportunity to join a team recognised for its exceptional culture, and we are looking for a Customer Services Assistant to be the heart of our buildings.
12 Months contract - Maternity Cover
Contractual Hours: 37.5 hours per week, Monday - Friday
Why Join Us?
- You’ll be supported by a culture of empowerment, trust, and teamwork.
- We are proud to be recognised as a top employer.
- Great Place to Work (2023)
- Newsweek's UK's Top 100 Most Loved Workplaces (2022 & 2024)
- The Sunday Times Best Places to Work (2024)
About The Role
This is a varied and hands-on role where no two days are alike. As part of our Operations team, you will provide an exceptional, seamless experience for our clients and their visitors.
Your varied responsibilities will include:
- Providing seamless operational and front-of-house support.
- Proactively managing client needs and running day-to-day centre operations.
- Setting up meeting rooms for corporate events and preparing bespoke catering.
- Conducting essential operational duties (e.g., fire alarm tests, basic IT support).
- Acting as a brand ambassador, building strong professional relationships.
- Working flexibly across different buildings in our portfolio, with ample opportunity to learn and develop.
The Mindset: Who Excels Here
We are looking for someone who demonstrates the following qualities:
- Service Excellence: A genuine desire to support and help others, always going above and beyond.
- Thoughtful Problem-Solver: A proactive and common-sense approach to finding creative solutions.
- Attention to Detail: Meticulous and accurate, ensuring every operational detail is flawless.
- Collaborative: A great team player, keen to build effective relationships to deliver shared objectives.
- Learning Orientation: Eager to learn and develop a thorough understanding of our high standards.
- Professional Demeanour: You present yourself professionally and courteously, ensuring your communication and approach align perfectly with our elegant centres and premium client experience.
Our Commitment to You
We believe our people are our greatest asset. We are committed to your development, wellbeing, and creating a truly inclusive culture.
- A People-First Culture: We are a Disability Confident Committed (Level 1) and Tommy's accredited employer. Our family-friendly policies go beyond statutory requirements, including a nursery fees salary sacrifice scheme.
- Your Wellbeing: We offer a health cash plan to support you and your family, plus dedicated cancer support.
- Teamwork & Community: We value recognition, with provisions for team breakfasts, lunches, and regular events. We also offer volunteering leave to support our charity partners.
- Learning and Development: We provide great opportunities for you to learn new skills and grow your career with us.
Diversity and Inclusion
Diversity is central to our ethos. We celebrate individuality and are committed to creating an inclusive environment where every background is valued. We welcome all applications. If you require any reasonable adjustments to participate in our application or interview process, please let us know.
Please note: Due to a high volume of applications, only successful candidates will be contacted.
If you are excited to join a company redefining the exclusive office experience, we would love to hear from you. Please click Apply now!
To learn more about our company, benefits, and culture, please visit our Careers at Argyll - Argyll page.
Customer Services Assistant/Receptionist/ Front of House / Member Experience in London employer: Argyll
Contact Detail:
Argyll Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant/Receptionist/ Front of House / Member Experience in London
✨Tip Number 1
Get to know the company inside out! Research Argyll's values, culture, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for delivering a first-class experience.
✨Tip Number 2
Practice your people skills! Since this role is all about creating seamless experiences, think of scenarios where you’ve gone above and beyond for someone. Share these stories during your interview to highlight your service excellence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Prepare examples of how you've tackled challenges in the past. This will demonstrate your thoughtful approach and ability to handle the unexpected in a busy front-of-house environment.
✨Tip Number 4
Don’t forget to ask questions! Show your eagerness to learn and develop by asking about training opportunities and team dynamics. It’s a great way to express your collaborative mindset and genuine interest in being part of their team.
We think you need these skills to ace Customer Services Assistant/Receptionist/ Front of House / Member Experience in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for delivering a first-class experience shine through. We want to see that you genuinely care about providing exceptional service and making our clients' days run effortlessly.
Tailor Your Application: Make sure to customise your application to reflect the qualities we're looking for. Highlight your problem-solving skills, attention to detail, and collaborative spirit. This will help us see how you fit into our team and culture.
Be Professional Yet Approachable: Your written communication should reflect the professional demeanour we value at Argyll. Keep it courteous and polished, but don’t be afraid to let your personality come through. We love a friendly tone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Argyll
✨Know the Company Inside Out
Before your interview, take some time to research Argyll. Understand their values, culture, and what makes them a top employer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Service Excellence
Since the role is all about delivering a first-class experience, prepare examples from your past where you went above and beyond for customers. Think of specific situations that highlight your proactive approach and problem-solving skills.
✨Dress the Part
Given the professional and elegant environment at Argyll, make sure to dress smartly for your interview. A polished appearance reflects your understanding of the brand and the premium client experience they aim to provide.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask during your interview. This could be about their approach to client relationships or how they support employee development. It shows you're engaged and eager to learn more about the company and the role.