Assistant Manager

We’re looking for a service‑oriented, committed and engaging individual to become part of a team delivering exceptional customer service support in the Operations team at Argyll. This role is ideal for a Customer Services Supervisor looking to progress or an established Assistant Manager seeking a premium customer services environment. You will need to be friendly and welcoming, self‑motivated and serve our customers in a calm and professional manner. You will support General Managers, get involved in projects linked to the Customer Journey, and ensure we deliver exceptional service.

Required skills include:

• Experience delivering consistently high levels of customer service.
• Brilliant people‑management skills from a similar business environment or hospitality.
• Ability to empower staff and ensure they feel listened to, valued and cared for.
• Effective listening and communication with individuals at all levels.
• Capability to work in a fast‑paced environment, both individually and as part of a team.
• Multi‑tasking, adapting and prioritising effectively, showcasing agility to business demands.
• Experience providing customer‑centric service and an eye for detail towards customer relationship management.
• Experience in a 5‑star hospitality environment is desirable.

Responsibilities include:

• Acts as a role model to establish a cohesive, engaged, resourceful and motivated team.
• Demonstrates leadership through exceptional communication and supporting the General Manager with goal setting.
• Effectively manages teams and their performance and development under the guidance of the General Manager, including reviews, feedback, development, schedules and appraisals.
• Trains and monitors team members to comply with office procedures, policies and standards, including regular building walks and meeting‑room set‑ups.
• Ensures building areas are in line with presentation standards.
• Serves as ambassador for all Customer Journey touchpoints.
• Drives and maintains high levels of team engagement.
• Coaches and mentors the Supervisor and Assistant(s) on development and training needs to achieve personal and business objectives.
• Maintains relationships with all customers and resolves challenges by offering suitable solutions timely and efficiently.
• Coordinates with senior management on initiatives to improve customer service standards.
• Assists the General Manager in presenting/selling the building’s offices and services to generate new or renewed sales.
• Controls expenditure and maximises revenue to achieve higher financial returns.
• Deputises in the absence of the General Manager, taking ownership of operational duties.
• Ensures chargeable work and billing are correctly logged for invoicing.
• Ensures all customer documentation is completed accurately and in a timely manner.
• Completes general administrative duties efficiently.
• Ensures all health and safety regulations and compliance requirements are implemented and updated.

As part of the Operations team, you will work closely with colleagues from Sales, Property and Technical Services. Ability to communicate effectively with internal stakeholders is crucial.

Note: This role is 100% site‑based; however, flexible working options are available. Discuss flexibility at interview.

If you possess the above skills and experience, we would love to hear from you. We’re arranging interviews quickly, so click Apply now!