Office Administrator Part Time in Glasgow, North East

Part-Time, 8am - 1pm, Mon - Fri

Salary: Circa £26,000 (pro rata), dependant on experience and age

Department: Customer Services

Location: Dunfermline, Scotland

Responsible to: Office Manager (Dunfermline)

Key relationships:

• Internal: All colleagues
• External: Clients and students

Description of duties:

Overall purpose: The Office Administrator assists the Office Manager in professionally and responsibly co-ordinating the logistics and operations of Argyll Ruane (Dunfermline) courses and examinations by performing the following duties:

• Acting as the customers initial point of contact for all enquiries
• Welcoming students and visitors when they arrive
• Invigilating NDT exams
• Supporting the Office Manager and Trainers with administrative tasks
• Resolution of day-to-day student issues as they arise.

Key performance areas:

• Ensuring all customers and students receive a friendly professional service.
• Liaising with the Office Manager and staff at Argyll Ruane (Sheffield) to book students onto courses and examinations.
• Providing invigilation services for NDT exams to certification standards (training provided).
• Supporting all administrative tasks required by the Office Manager, Group Technical Manager and Trainers.

Key attributes / Person specification:

Essential:

• Previous experience of working in a customer contact / sales environment.
• Excellent people and relationship management skills.
• Responsible, confident and outgoing with a professional attitude.
• Good communication and interpersonal skills, with an excellent telephone manner and customer service skills.
• Thorough attention to detail with high accuracy and a disciplined approach to producing work to a consistently high standard.
• Service orientated - cares about understanding and adding value to the customer.
• Actively contributes ideas, energy and desire to succeed as a team, maintaining others motivation in the face of adversity.
• Willingness to be flexible as a member of a small team and able to work resourcefully without close supervision once comfortable in the role.
• Proven experience of managing own workload with the ability to manage conflicting priorities.
• Excellent administration skills, with high proficiency in Word, Outlook and Excel.
• Ability to multi-task and work effectively in a fast-paced environment.

Further information:

This job description is intended as a guide to the main responsibilities of the post and is not an exhaustive list of duties and tasks. The post holder may be required to take on other tasks which they could reasonably be expected to perform.

The post-holder is expected to uphold Argyll Ruane values and policies, while contributing to a diverse, inclusive culture and demonstrating an appreciation for the engineering and science community.

Your benefits and growth:

• Support for your professional development, including access to training programmes, mentorship, and tailored learning opportunities.
• Opportunities for travel, both within the UK and overseas.
• A minimum of 26 days annual leave plus public bank holidays, with additional days based on your length of service.
• An extra day of annual leave to celebrate your birthday.
• Sick pay, maternity, and paternity leave above statutory.
• Competitive salaries for all roles.
• Enrolment in a pension scheme.
• Access to Bupa private medical insurance.
• Access to Medicash services.
• Life assurance valued at three times your annual salary.
• Eligibility for an annual bonus, subject to company performance and results.
• Professional membership subscription for employees.
• Flexible working options.
• Contribution towards eye tests and spectacles.
• A volunteering policy offering 2 paid days per year to support a charity.

How to apply:

Submit your CV and covering letter to Sally Taylor.

Support with your application:

At Argyll Ruane, we’re committed to making sure our hiring process is fair and accessible for everyone and want to support all candidates to perform at their best. If you need support in the form of reasonable adjustments due to disability, let us know as soon as possible by emailing Sally Taylor. Any information you provide will be treated with privacy and confidentiality as per our Privacy policy.