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- Tasks: Assist in coordinating logistics and operations for courses and exams.
- Company: Join a leading company in Non-Destructive Testing and coatings training.
- Benefits: Competitive salary, flexible working, professional development, and generous leave.
- Other info: Dynamic team environment with opportunities for growth and travel.
- Why this job: Make a real impact while supporting students and enhancing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26000 - 26000 £ per year.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Salary: Circa £26,000 (pro rata), dependant on experience and age
Department: Customer Services
Location: Dunfermline, Scotland
Responsible to: Office Manager (Dunfermline)
Key relationships:
- Internal: All colleagues
- External: Clients and students
Description of duties
Overall purpose: The Office Administrator assists the Office Manager in professionally and responsibly co-ordinating the logistics and operations of Argyll Ruane (Dunfermline) courses and examinations by performing the following duties:
- Acting as the customers initial point of contact for all enquiries
- Welcoming students and visitors when they arrive
- Invigilating NDT exams
- Supporting the Office Manager and Trainers with administrative tasks
- Resolution of day-to-day student issues as they arise.
Key performance areas:
- Ensuring all customers and students receive a friendly professional service.
- Liaising with the Office Manager and staff at Argyll Ruane (Sheffield) to book students onto courses and examinations.
- Providing invigilation services for NDT exams to certification standards (training provided).
- Supporting all administrative tasks required by the Office Manager, Group Technical Manager and Trainers.
Key attributes / Person specification
Essential:
- Previous experience of working in a customer contact / sales environment.
- Excellent people and relationship management skills.
- Responsible, confident and outgoing with a professional attitude.
- Good communication and interpersonal skills, with an excellent telephone manner and customer service skills.
- Thorough attention to detail with high accuracy and a disciplined approach to producing work to a consistently high standard.
- Service orientated - cares about understanding and adding value to the customer.
- Actively contributes ideas, energy and desire to succeed as a team, maintaining others motivation in the face of adversity.
- Willingness to be flexible as a member of a small team and able to work resourcefully without close supervision once comfortable in the role.
- Proven experience of managing own workload with the ability to manage conflicting priorities.
- Excellent administration skills, with high proficiency in Word, Outlook and Excel.
- Ability to multi-task and work effectively in a fast-paced environment.
Further information: This job description is intended as a guide to the main responsibilities of the post and is not an exhaustive list of duties and tasks. The post holder may be required to take on other tasks which they could reasonably be expected to perform. The post-holder is expected to uphold Argyll Ruane values and policies, while contributing to a diverse, inclusive culture and demonstrating an appreciation for the engineering and science community.
How to apply: Submit your CV and covering letter to Sally Taylor.
Support with your application: At Argyll Ruane, we’re committed to making sure our hiring process is fair and accessible for everyone and want to support all candidates to perform at their best. If you need support in the form of reasonable adjustments due to disability, let us know as soon as possible by emailing Sally Taylor.
Office Administrator Part Time in Dalgety Bay employer: Argyll Ruane Limited
Contact Detail:
Argyll Ruane Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator Part Time in Dalgety Bay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Argyll Ruane. Understand their values and what they stand for in the NDT industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you've handled challenges in the past. Remember, confidence is key!
✨Tip Number 3
Dress the part! Even though it's a part-time role, showing up in smart attire can make a great first impression. It shows that you respect the opportunity and are serious about the position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to express your appreciation for the opportunity can set you apart from other candidates. It’s a nice touch that shows your enthusiasm for the role.
We think you need these skills to ace Office Administrator Part Time in Dalgety Bay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your customer service and admin skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, just like the vibe we aim for at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of interaction with students and clients, make sure your application reflects your excellent communication skills. Whether it's in your CV or cover letter, clarity and professionalism are key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Argyll Ruane Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Office Administrator role. Familiarise yourself with the key responsibilities and attributes mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for customers, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or provided exceptional service, as this will demonstrate your ability to handle day-to-day student issues effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage conflicting priorities. Prepare scenarios from your past work where you successfully juggled multiple tasks or resolved a challenging situation. This will showcase your organisational skills and ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.