IT Engineer - Desktop - ARB17474 in Helensburgh

Argyll and Bute Council’s ICT Department are seeking an Engineer within the ICT Desktop Team. This is a permanent full-time post, working 35 hours per week (Mon – Fri 9am – 5pm) and is fully Office based in The Graham Williamson IT Centre in Helensburgh, with a requirement to travel to ICT supported sites across Argyll and Bute. This is an exciting role working within a dynamic team which has a strong focus on customer service.

You will be responsible for providing hardware and software support including first and second-line operational support, ensuring timely and efficient resolution of service requests, issues and incidents. You must have up to date experience and strong skills centring on Microsoft operating systems, desktop applications and Microsoft 365 environment. Ideally, you will have experience in scripting and remote support along with excellent customer service experience and overall strengths in technical, troubleshooting and communication skills in addition to supporting and deploying to site Laptops, iPads and Chromebooks.

Argyll and Bute is one of Scotland’s most stunning areas. As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. Our unwavering purpose is to make Argyll and Bute the place to be, the place where people want to live, to work and do business. And we are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our 5000 colleagues can deliver services that help our corner of Scotland thrive. Join us to make a difference.

Our employees make good things happen in the day-to-day life and for the longer term future of Argyll and Bute. We want you to feel valued working for us. We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts on gym memberships and leisure centres, wellbeing initiatives, and opportunities for learning and career growth. We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work.

We care about our people and the world around us and always aim to do the right thing. From employee recognition schemes to environmental policies we have many initiatives in place to help us look after the things we all care about. Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver are not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.

• The post-holder will be expected to travel efficiently and effectively between various work locations within Argyll and Bute and beyond to meet the operational requirements of the Service.

To apply for this vacancy, please click on the Apply Now button at the top of this page. If you would like clarification on any information contained within the vacancy advert and/or the job description please contact the recruiting manager, who is John McVey, ICT Production Manager. Telephone: 01546 604486. Email: ICTRecruitment@argyll-bute.gov.uk. Reference: ARB17474 / 007527.

Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page. Please also note that we do not accept CVs, only applications completed and submitted via the Apply Now button on this page.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.