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For Companies At a Glance
- Tasks: Provide hardware and software support, resolving issues efficiently in a dynamic team.
- Company: Join Argyll and Bute Council's ICT Department, known for its strong customer service focus.
- Benefits: Permanent full-time role with a supportive work environment and opportunities for travel.
- Why this job: Make a real impact by supporting users and enhancing IT services across the region.
- Qualifications: HND in IT and 2 years' experience in a similar role, especially in a large MS domain.
- Other info: Embrace diversity and inclusion in a workplace that values every individual.
The predicted salary is between 30000 - 40000 £ per year.
Argyll and Bute Council's ICT Department are seeking a Senior IT Engineer within the ICT Desktop Team. This is a permanent full-time post, working 35 hours per week (Mon to Fri 9am - 5pm) and is fully office based, negotiable across Argyll and Bute area with a requirement to travel to ICT supported sites across Argyll and Bute. This is an exciting role working within a dynamic team which has a strong focus on customer service.
Responsibilities
- You will be responsible for providing hardware and software support including first and second-line operational support, ensuring timely and efficient resolution of service requests, issues and incidents.
- You must have up to date experience and strong skills centring on Microsoft operating systems, desktop applications and Microsoft 365 environment.
- You will have experience in scripting and remote support along with experience in developing, patching and deploying MS builds.
- You will support the ICT Officer by providing technical input as IT projects arise, in addition to having excellent customer service skills and experience.
Qualifications
- You will have a minimum qualification at HND level in an IT discipline along with at least 2 years experience of working in a similar role, particularly supporting users within a large MS domain.
Additional Information
- Travel Requirement: The post-holder will be expected to travel efficiently and effectively between various work locations within Argyll and Bute and beyond to meet the operational requirements of the Service.
Contact
John McVey, ICT Production Manager
Email: ICTRecruitment@argyll-bute.gov.uk
Reference: ARB17814 / 038822
Application
To apply for this vacancy, please click on the Apply Now button at the top of this page. Applications must be made via the Apply Now button. CVs are not accepted.
Equal Opportunity
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.
Senior IT Engineer - Desktop - ARB17814 employer: Argyll & Bute Council
Contact Detail:
Argyll & Bute Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer - Desktop - ARB17814
✨Tip Number 1
Get to know the company! Research Argyll and Bute Council's ICT Department and understand their values and projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to IT support and customer service. Think about specific examples from your experience that highlight your skills in Microsoft operating systems and problem-solving.
✨Tip Number 4
Don't forget to apply through our website! Make sure you hit that 'Apply Now' button and follow the instructions carefully. It’s the best way to ensure your application gets noticed by the right people.
We think you need these skills to ace Senior IT Engineer - Desktop - ARB17814
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure you understand what we're looking for. Highlight the key responsibilities and qualifications so you can tailor your application to show how you fit the bill.
Show Off Your Skills: When you're detailing your experience, focus on the skills that match our needs, especially around Microsoft operating systems and customer service. Use specific examples to demonstrate how you've tackled similar challenges in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're the right fit for the role.
Apply Through Our Website: Remember, the best way to apply is through the 'Apply Now' button on our website. This ensures your application gets to us directly and helps us keep everything organised. Don’t forget to double-check your details before hitting send!
How to prepare for a job interview at Argyll & Bute Council
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and desktop applications. Be ready to discuss your experience with Microsoft 365, scripting, and remote support. The more confident you are in these areas, the better you'll impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role has a strong focus on customer service, prepare examples of how you've successfully resolved user issues in the past. Think about specific situations where you went above and beyond to help someone, as this will demonstrate your commitment to excellent service.
✨Be Ready for Technical Questions
Expect some technical questions related to hardware and software support. Brush up on common troubleshooting scenarios and be prepared to explain your thought process. This will show that you can think on your feet and handle real-world problems effectively.
✨Understand the Role and the Team
Research Argyll and Bute Council's ICT Department and understand their goals and challenges. Knowing how you can contribute to the team will help you stand out. Be ready to discuss how your skills align with their needs and how you can support their projects.