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- Tasks: Provide hardware and software support, resolving issues efficiently in a dynamic team.
- Company: Join Argyll and Bute Council's ICT Department, known for its strong customer service focus.
- Benefits: Permanent full-time role with a supportive work environment and opportunities for travel.
- Why this job: Make a real impact by supporting users and enhancing IT services across the region.
- Qualifications: HND in IT and 2 years' experience in a similar role, especially in a large MS domain.
- Other info: Embrace diversity and inclusion in a workplace that values every individual.
The predicted salary is between 30000 - 40000 £ per year.
Argyll and Bute Council's ICT Department are seeking a Senior IT Engineer within the ICT Desktop Team. This is a permanent full-time post, working 35 hours per week (Mon to Fri 9am - 5pm) and is fully office based, negotiable across Argyll and Bute area with a requirement to travel to ICT supported sites across Argyll and Bute. This is an exciting role working within a dynamic team which has a strong focus on customer service.
Responsibilities
- You will be responsible for providing hardware and software support including first and second-line operational support, ensuring timely and efficient resolution of service requests, issues and incidents.
- You must have up to date experience and strong skills centring on Microsoft operating systems, desktop applications and Microsoft 365 environment.
- You will have experience in scripting and remote support along with experience in developing, patching and deploying MS builds.
- You will support the ICT Officer by providing technical input as IT projects arise, in addition to having excellent customer service skills and experience.
Qualifications
- You will have a minimum qualification at HND level in an IT discipline along with at least 2 years experience of working in a similar role, particularly supporting users within a large MS domain.
Additional Information
- Travel Requirement: The post-holder will be expected to travel efficiently and effectively between various work locations within Argyll and Bute and beyond to meet the operational requirements of the Service.
Equal Opportunity
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.
Senior IT Engineer - Desktop - ARB17814 in Scotland employer: Argyll & Bute Council
Contact Detail:
Argyll & Bute Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer - Desktop - ARB17814 in Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at Argyll and Bute Council. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft operating systems and your experience with desktop applications. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Show off your customer service skills during the interview. Think of examples where you've gone above and beyond to help users. Remember, this role is all about providing top-notch support, so let that passion come through!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our dynamic team at Argyll and Bute Council.
We think you need these skills to ace Senior IT Engineer - Desktop - ARB17814 in Scotland
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure you understand what we're looking for in a Senior IT Engineer. Highlight your relevant experience and skills that match the job description to show us you're the right fit.
Tailor Your Application: Don’t just send a generic application! Personalise it by mentioning specific projects or experiences that relate to the responsibilities listed. This helps us see how you can contribute to our dynamic team.
Show Off Your Customer Service Skills: Since this role has a strong focus on customer service, make sure to include examples of how you've provided excellent support in previous roles. We want to know how you handle issues and ensure user satisfaction!
Apply Through Our Website: Remember, we only accept applications through our website, so make sure to click that 'Apply Now' button! It’s the easiest way for us to receive your application and get you into our system.
How to prepare for a job interview at Argyll & Bute Council
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and desktop applications. Be ready to discuss your experience with Microsoft 365, scripting, and remote support. The more confident you are in these areas, the better you'll impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role has a strong focus on customer service, prepare examples of how you've successfully resolved user issues in the past. Think about specific situations where you went above and beyond to help someone, as this will demonstrate your commitment to excellent service.
✨Be Ready for Technical Questions
Expect some technical questions that test your problem-solving skills. Practice explaining your thought process when troubleshooting issues. This will show that you not only have the technical know-how but also the ability to communicate effectively under pressure.
✨Understand the Travel Requirements
Since the role involves travelling to various sites, be prepared to discuss how you plan to manage this aspect of the job. Highlight any previous experience you have with travel for work and how you ensure efficiency in your schedule.