At a Glance
- Tasks: Provide top-notch customer service and assist with various ceremonies.
- Company: Join Argyll and Bute Council, a leading employer in a stunning Scottish area.
- Benefits: Enjoy competitive pay, generous leave, and wellness initiatives.
- Other info: Flexible working options and a supportive, inclusive culture await you.
- Why this job: Make a real difference in your community while building your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 23615 - 25674 £ per year.
Department: Customer Support Services - Customer Engagement
Closing Date: Friday 17th July 2026
Argyll and Bute Council’s Customer Engagement Team are seeking to fill the role of a customer service agent (face to face) within our Customer Service Point located at Manse Brae, Lochgilphead. This is a permanent post working 17.5 hours from Monday to Friday each week. The working pattern is 9am to 12.30pm.
The duties of the post include supporting the Customer Service Centre in delivering a high-quality, efficient and effective service to customers. This involves providing a high quality, customer-focused service within the Customer Service Centre Team, processing enquiries and requests, offering advice and information on Council Services, and carrying out a range of other duties in accordance with Council Policy, service guidelines and procedures.
Provide an effective and efficient registration service, conducting civil marriages, civil partnerships, citizenship ceremonies, baby naming ceremonies, renewal of marriage vows and associated duties/paperwork including preparation of registers.
Argyll and Bute is one of Scotland’s most stunning areas. As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. Our unwavering purpose is to make Argyll and Bute the place to be, the place where people want to live, to work and do business. And we are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our 5000 colleagues can deliver services that help our corner of Scotland thrive. Join us to make a difference.
Our employees make good things happen in the day-to-day life and for the longer term future of Argyll and Bute. We want you to feel valued working for us. We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts on gym memberships and leisure centres, wellbeing initiatives, and opportunities for learning and career growth. We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work.
We care about our people and the world around us and always aim to do the right thing. From employee recognition schemes to environmental policies we have many initiatives in place to help us look after the things we all care about.
Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver are not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.
Applicants should note that:
- The salary shown is the full time equivalent salary, the actual salary will be paid pro rata for the hours worked.
To apply for this vacancy, please click on the Apply Now button at the top of this page.
If you would like clarification on any information contained within the vacancy advert and/or the job description please contact the recruiting manager, who is Lorna Wilson, Service Point Supervisor.
Email: lorna.wilson@argyll-bute.gov.uk
Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page. Please also note that we do not accept CVs, only applications completed and submitted via the Apply Now button on this page.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.
Customer Service Agent - Face to Face - ARB18263 in Lochgilphead employer: Argyll & Bute Council
Argyll and Bute Council is an exceptional employer, dedicated to fostering a supportive and dynamic work environment for its employees. With a strong commitment to employee wellbeing, we offer competitive salaries, generous leave entitlements, and various benefits including a pension scheme and discounts on leisure activities. Our flexible working approach and focus on career growth ensure that every team member can thrive while making a meaningful impact in the beautiful communities of Argyll and Bute.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Face to Face - ARB18263 in Lochgilphead
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Argyll & Bute Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Argyll & Bute Council and let us see your personality shine through!
We think you need these skills to ace Customer Service Agent - Face to Face - ARB18263 in Lochgilphead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Argyll & Bute Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Argyll & Bute Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Argyll & Bute Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Argyll & Bute Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Argyll & Bute Council will surely appreciate.
