At a Glance
- Tasks: Manage and support IT applications, troubleshoot issues, and collaborate on exciting projects.
- Company: Join Argyll and Bute Council, a forward-thinking organisation dedicated to seamless ICT services.
- Benefits: Enjoy a permanent hybrid role with competitive pay, flexible working, and professional growth opportunities.
- Other info: Work in a dynamic environment with opportunities for career advancement.
- Why this job: Make a real difference in the community by ensuring reliable IT systems for users and partners.
- Qualifications: Experience in IT support and a passion for problem-solving and teamwork.
The predicted salary is between 40136 - 49056 £ per year.
Service: Customer Support Services - ICT Closing
Date: Friday 14th August 2026 Argyll and Bute Council is seeking to recruit an IT Officer to undertake a management and technical role within the IT Applications team to support the operation of existing large Council systems and to provide technical assistance in projects that require significant ICT expertise, such as in the introduction of new or replacement systems and technologies.
This is a permanent hybrid post working 35 hours per week.
Whilst the majority of this role can be carried out remotely, occasional team working in person is a requirement of the post so there is an expectation of periodic attendance in Lochgilphead or Helensburgh.
The IT Application Support team plays a crucial role in ensuring the delivery of seamless ICT services to internal users, partners (e. g.
HSCP) and on occasion external customers (e. g. 3rd party suppliers) by maintaining reliable and well-supported IT application environments.
The team work to ensure the Council's IT system application estate remains available and in good working order through: Diagnosing and troubleshooting software issues and system faults to minimize downtime.
Supporting users by responding to queries and service request.
Collaborating with 3rd party suppliers, system administrators, and other IT teams to communicate issues and implement fixes.
Assisting in software development cycles for applications provided by suppliers by testing new features and helping ensure smooth upgrades.
Maintaining detailed documentation and reports on system issues, resolutions, and user feedback to aid continuous improvement.
Providing second/third-line support, handling more complex problems escalated from our first-line support.
Undertaking routine maintenance tasks such as patching, backups and DR testing.
Developing in-house integrations between applications for data transfer.
Supporting the Council’s data warehouse – The Data Platform.
The post holder will support the ICT Projects
IT Officer- Applications - ARB18448 employer: Argyll & Bute Council
Argyll and Bute Council is an exceptional employer, dedicated to fostering a supportive and dynamic work environment for its employees. With a strong focus on employee wellbeing, we offer competitive salaries, generous leave entitlements, and numerous benefits including a pension scheme and discounts on leisure activities. Our commitment to flexible working arrangements and career development opportunities ensures that every team member can thrive while making a meaningful impact in the beautiful communities of Argyll and Bute.
