At a Glance
- Tasks: Provide top-notch customer support and troubleshoot IT issues across various locations.
- Company: Join Argyll and Bute Council's award-winning ICT Department.
- Benefits: Enjoy a competitive salary, generous leave, and wellness initiatives.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while developing your IT skills.
- Qualifications: HNC in IT and 2 years of relevant experience required.
The predicted salary is between 30000 - 40000 £ per year.
Argyll and Bute Council’s ICT Department are seeking an Engineer within the ICT Desktop Team. This is a permanent full-time post, working 35 hours per week (Monday to Friday 9am – 5pm) and is fully Office based in The Graham Williamson IT Centre, Helensburgh with a requirement to have access to a car/pool car to travel to ICT supported sites across Argyll and Bute.
You must have up to date experience and strong skills centring on Microsoft operating systems, desktop applications and Microsoft 365 environment. Ideally, you will have experience in scripting and remote support along with excellent customer service experience and overall strengths in technical, troubleshooting and communication skills in addition to supporting and deploying to site Laptops, iPads and Chromebooks.
You will have a minimum qualification at HNC level in an IT discipline along with at least 2 years experience of working in a similar role, particularly supporting users within a large MS domain.
As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. We are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our 5000 colleagues can deliver services that help our corner of Scotland thrive.
We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts on gym memberships and leisure centres, wellbeing initiatives, and opportunities for learning and career growth. We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work.
Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver are not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.
The post-holder will be expected to travel efficiently and effectively between various work locations within Argyll and Bute and beyond to meet the operational requirements of the Service.
We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.
Remote IT Engineer in Helensburgh employer: Argyll & Bute Council
Argyll and Bute Council is an exceptional employer, offering a supportive and dynamic work environment where employees can thrive. With a strong commitment to employee wellbeing, we provide a range of benefits including competitive salaries, generous leave entitlements, and opportunities for professional development. Our flexible working policies and focus on diversity and inclusion ensure that every team member feels valued and empowered to contribute to the vibrant communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Remote IT Engineer in Helensburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Argyll and Bute Council. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft operating systems and your experience with remote support. We want you to shine when it comes to troubleshooting!
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond to help users. We know that great communication is key, so be ready to share your success stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details about the role and benefits that come with working at Argyll and Bute Council right there.
We think you need these skills to ace Remote IT Engineer in Helensburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Engineer role. Highlight your experience with Microsoft operating systems and customer support, as these are key for us. Use specific examples that showcase your skills in troubleshooting and remote support.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about this role and how your background fits with our team. Don’t forget to mention your commitment to excellent customer service and any relevant projects you've worked on.
Show Off Your Skills:We want to see your technical skills in action! If you have experience with scripting or deploying devices like laptops and iPads, make sure to include that. Consider adding a section in your CV that lists your technical proficiencies clearly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Argyll & Bute Council
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and the Microsoft 365 environment. Be ready to discuss your experience with desktop applications, scripting, and remote support. The more confident you are in these areas, the better you'll impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or helped users effectively, as this will demonstrate your communication skills and ability to troubleshoot.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to IT support. Practice how you would handle common technical problems or user queries. This will not only show your problem-solving skills but also your ability to think on your feet.
✨Understand the Company Culture
Familiarise yourself with Argyll and Bute Council's values and initiatives, especially around diversity, inclusion, and work-life balance. Showing that you align with their culture can set you apart from other candidates and demonstrate your genuine interest in the role.
