At a Glance
- Tasks: Support users with Microsoft systems and troubleshoot technical issues across Argyll and Bute.
- Company: Join the award-winning Argyll and Bute Council's ICT Department.
- Benefits: Enjoy a competitive salary, generous leave, and wellness initiatives.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while developing your IT skills.
- Qualifications: HNC in IT and 2 years of relevant experience required.
The predicted salary is between 30000 - 40000 £ per year.
Service: Customer Support Services - ICT
Argyll and Bute Council’s ICT Department are seeking an Engineer within the ICT Desktop Team. This is a permanent full-time post, working 35 hours per week (Monday to Friday 9am – 5pm) and is fully Office based in The Graham Williamson IT Centre, Helensburgh with a requirement to have access to a car/pool car to travel to ICT supported sites across Argyll and Bute.
You must have up to date experience and strong skills centring on Microsoft operating systems, desktop applications and Microsoft 365 environment. Ideally, you will have experience in scripting and remote support along with excellent customer service experience and overall strengths in technical, troubleshooting and communication skills in addition to supporting and deploying to site Laptops, iPads and Chromebooks.
You will have a minimum qualification at HNC level in an IT discipline along with at least 2 years experience of working in a similar role, particularly supporting users within a large MS domain.
As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. We are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our 5000 colleagues can deliver services that help our corner of Scotland thrive.
We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts on gym memberships and leisure centres, wellbeing initiatives, and opportunities for learning and career growth. We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work.
From employee recognition schemes to environmental policies we have many initiatives in place to help us look after the things we all care about.
Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver are not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.
The post-holder will be expected to travel efficiently and effectively between various work locations within Argyll and Bute and beyond to meet the operational requirements of the Service.
We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.
IT Engineer (Permanent) in Helensburgh employer: Argyll & Bute Council
Argyll and Bute Council is an exceptional employer, offering a supportive and dynamic work environment where employees can thrive. With a strong commitment to employee wellbeing, we provide competitive salaries, generous leave entitlements, and opportunities for professional growth, all while fostering a culture of inclusivity and recognition. Our flexible working policies and focus on work-life balance ensure that our team members can contribute effectively to the vibrant communities we serve in beautiful Argyll and Bute.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer (Permanent) in Helensburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Argyll and Bute Council. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft operating systems and your experience with desktop applications. We want to see that you can troubleshoot like a champ!
✨Tip Number 3
Show off your customer service skills during the interview. Share examples of how you've helped users in the past, especially in a large MS domain. Remember, communication is key, so let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Argyll and Bute Council.
We think you need these skills to ace IT Engineer (Permanent) in Helensburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Engineer role. Highlight your experience with Microsoft operating systems and desktop applications, as well as any scripting or remote support skills you have. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your customer service experience can benefit our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Technical Skills:In your application, don't forget to showcase your technical troubleshooting skills. Mention specific examples of how you've supported users in a large MS domain or deployed devices like laptops and iPads. We appreciate candidates who can demonstrate their expertise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our fantastic workplace culture while you’re at it!
How to prepare for a job interview at Argyll & Bute Council
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and the Microsoft 365 environment. Be ready to discuss your experience with desktop applications, scripting, and remote support, as these are key areas for the role.
✨Show Off Your Customer Service Skills
Since this position involves customer support, prepare examples of how you've successfully resolved user issues in the past. Highlight your communication skills and how you’ve made a positive impact on users’ experiences.
✨Be Ready to Troubleshoot
Expect some technical questions or scenarios where you’ll need to demonstrate your troubleshooting skills. Practise explaining your thought process clearly, as this will show your problem-solving abilities and technical expertise.
✨Understand the Company Culture
Familiarise yourself with Argyll and Bute Council’s values and initiatives, especially around employee wellbeing and work-life balance. Showing that you align with their commitment to diversity and inclusion can set you apart from other candidates.
