At a Glance
- Tasks: Edit web content and improve online customer experiences.
- Company: Join Argyll and Bute Council's innovative Digital Services team.
- Benefits: Gain valuable experience in a supportive environment until May 2027.
- Other info: Collaborate with a dynamic team focused on continuous improvement.
- Why this job: Make a real difference in how customers access digital services.
- Qualifications: Attention to detail and a passion for digital accessibility.
The predicted salary is between 24000 - 28000 £ per year.
Overview
Department: Digital Services – Customer Support Services, Customer Engagement.
Location: Kintyre House, Campbeltown.
Contract: temporary full time until May 2027.
Closing Date: Wednesday 8 July 2026.
Argyll and Bute Council’s Digital Services team seeks a Customer Service Agent (Digital) to support the Council’s Web Team in delivering high quality digital services. The role focuses on improving how customers access information and services online.
Responsibilities
- Edit and maintain web content to ensure accuracy and relevance.
- Carry out accessibility checks to support compliance with recognised standards.
- Gather and analyse data to inform improvements to digital services.
- Support routine digital and administrative tasks to help the smooth running and continuous improvement of web services.
- Collaborate with colleagues across Digital Services and Customer Services to keep content clear, up to date and aligned with customer needs.
- Support the Council’s digital-first approach.
Qualifications and attributes
- Strong attention to detail and good organisational skills.
- Interest in digital services, accessibility and improving the customer online experience.
This is a temporary post which may be filled on a secondment basis at the discretion of the employee’s Third Tier Manager. If applying as a secondment, refer to the secondment guidance.
How to apply
To apply for this vacancy, click on the Apply Now button at the top of this page.
Contact and reference
Lorne MacBrayne, Digital Engagement Services Manager
Email: lorne.macbrayne@argyll-bute.gov.uk
Telephone: 01546 604600
Reference: ARB18219 / 022181
Please note that applications must be submitted via the Apply Now button. We do not accept CVs.
Customer Service Agent - Digital - ARB18219 in Campbeltown employer: Argyll & Bute Council
Argyll and Bute Council is an excellent employer, offering a supportive work culture that prioritises employee development and engagement. Located in the picturesque Campbeltown, the Digital Services team fosters collaboration and innovation, providing opportunities for staff to enhance their skills while contributing to meaningful digital improvements for the community. With a commitment to a digital-first approach, employees can expect a dynamic environment where their contributions directly impact customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Digital - ARB18219 in Campbeltown
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Argyll & Bute Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Argyll & Bute Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Agent - Digital - ARB18219 in Campbeltown
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Argyll & Bute Council.
How to prepare for a job interview at Argyll & Bute Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Argyll & Bute Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Argyll & Bute Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
