GP Receptionist

We are offering an exciting opportunity to join our hardworking and welcoming GP Practice as a Receptionist, providing vital support and becoming an integral part of our dedicated Team. This is a part-time position, working 5 shifts per week (5.75 hours each), Monday to Friday, with a mix of morning and afternoon schedules. In this part-time role, no two days are ever the same you’ll be helping patients, solving problems, and making a real difference in peoples lives. Alongside greeting patients, managing appointments, and handling enquiries with care, you’ll also take on some important administrative tasks that keep the practice running smoothly. It can be challenging at times, but you’ll be part of a team that works together, supports one another, and takes pride in delivering excellent patient care. This role comes with full training, so no formal qualifications are required. However, previous experience in a GP practice would be preferential but what matters most is your enthusiasm, reliability, and willingness to learn.

Main duties of the job

• Be the first friendly face and voice patients encounter, whether welcoming them in person, answering the phone, or responding to emails.
• Help patients feel supported by managing appointments, processing referrals, and guiding them through their healthcare journey.
• Keep communication flowing between patients and healthcare professionals, ensuring everyone has the information they need.
• Take on key admin tasks that keep the practice running smoothly, from handling queries to maintaining accurate records.
• Champion safety and standards by following procedures, keeping the environment clean and safe, and supporting governance responsibilities.
• Work closely with the Deputy Practice Manager to deliver excellent reception and administrative services, contributing to patient care and the wider success of the practice.

This is a role where you’ll be helping people every day, working in a supportive team, and knowing that your contribution truly makes a difference.

About Us

We are a friendly and forward thinking GP surgery, dedicated to providing high quality, patient centred care to our local community in Ealing, W13. We serve a diverse patient population, and pride ourselves on offering a welcoming and supportive environment for both patients and staff. We have a strong training and development ethos. In addition to being a teaching practice for GP registrars, we also train preregistered pharmacists. As a training and learning focused practice, we support ongoing professional development, and value teamwork, communication, and mutual respect across all roles.

Our Team

Our multidisciplinary team includes GPs, Nurses, Pharmacists, Healthcare Assistants, and administrative staff, who work closely together to ensure efficient and compassionate service delivery. We are committed to continuous improvement, staff development, and embracing innovation in primary care.

What We Offer

We offer 33 days pro rata annual leave, including Bank Holidays, and access to join the NHS Pension Scheme. We have excellent transport links, including a nearby Crossrail station, multiple underground stations, and bus routes.

Job responsibilities

• Welcome patients and visitors in person, on the phone, and by email, making sure they feel supported.
• Book, change, or cancel appointments and help patients with referrals.
• Guide patients to the right healthcare professional or service.
• Arrange home visits when needed and follow simple triage steps.
• Keep the reception area clean and safe so patients feel comfortable.
• Spot and report problems to the Deputy Practice Manager.
• Help improve systems by checking processes and following health and safety rules.
• Protect patient privacy and treat everyone with dignity and respect.
• Join team meetings and share ideas to improve patient care.
• Handle concerns or complaints calmly and kindly.
• Act as a chaperone when patients need support during appointments.
• Keep accurate records of patient interactions.
• Register new patients and update records.
• Scan and process documents and use clinical IT systems.
• Use resources wisely and avoid unnecessary waste.

Person Specification

• A good standard of education with good literacy and numeracy demonstrated by further education qualifications in relevant topics.
• Holds or is working towards an NVQ or BTEC in business administration, IT skills and/or health and social care.
• Demonstrable enthusiasm to further own skills and knowledge through learning and development.
• Previous work experience within a customer facing environment.
• Previous experience of working with customers from very diverse backgrounds.
• Previous work experience working within a healthcare environment.
• Demonstrates high level complex decision making and prioritisation of workload and resources.
• Has proactive problem solving skills with the ability to understand the issues and seek help or information to resolve them.
• Excellent interpersonal, influencing and negotiating skills.
• Excellent levels of empathy and emotional intelligence.
• Excellent written and verbal communication skills.
• Excellent telephone manner and with the ability to quickly and efficiently deal with enquiries that are not face to face.
• Effective team working.
• Ability to write and maintain accurate records and closely adhere to standardised processes and ways of working.
• Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences and with empathy.
• Good general IT skills and with an ability.
• Proficient in using SystmOne, ERS, Sunquest ICE, CMC and Ardens clinical templates.
• Proficient in consistently following complex administrative processes and procedures.
• Has skills in languages other than English.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience Starting at £12.74 per hour.