At a Glance
- Tasks: Join our tech team to modernise CRM & ERP systems and drive process improvements.
- Company: Dynamic company in central London focused on innovative technology solutions.
- Benefits: Competitive salary, hybrid work, healthcare, and generous holiday allowance.
- Other info: Great opportunities for professional growth and development in a collaborative environment.
- Why this job: Make a real impact by enhancing business processes and working with cutting-edge Salesforce technology.
- Qualifications: Experience with Salesforce configuration and strong analytical skills required.
The predicted salary is between 70000 - 85000 £ per year.
Working as part of the Argus technology department in our central London office, the Senior Business Analyst will play a pivotal role in the delivery of our strategic CRM & ERP programme as we modernise and expand the enterprise software we use. You will be responsible for working closely with our internal business functions to define and communicate a clear set of requirements across workstreams in partnership with the product managers and other business analysts. This is a hands‑on role and you’ll regularly work with stakeholders throughout the product’s lifecycle. The role includes managing users, data quality, responding to questions from and coaching end‑users, reporting and housekeeping within the system. You will also undertake ongoing business analysis across our business functions to identify opportunities and solutions for process improvement and automation. This will include the hands‑on configuration of Salesforce, whilst ensuring that quality and service levels are high. Therefore hands‑on Salesforce experience is highly desirable.
What Will You Be Doing
- Develop a detailed understanding of Argus’ business Model as‑is and to‑be processes
- Model ERDs, Data Dictionaries and Flows
- Own, manage and communicate the requirements across Products for specific features in the backlog
- Act as a bridge between the technical and business teams to ensure the technology solutions are practical and meet the needs of the business
- Partnering and working closely with the Product Managers for ERP, CRM, Integration and Core backend services to ensure workstream backlogs are understood, visible, aligned, and business value is understood
- Write solutions options that can be evaluated for OOTB vs config
- Contribute to effective change management procedures
- Track system defects and enhancements
- Learn to support the system configuration
- Write process documentation for the wider team
- Drive best practice and direction of process and workflow
- Fully understand the impact of the sales cycle and process
- Support the business users helping smooth transition from development activities into production by providing product knowledge during training, UAT and go live activities.
Skills And Experience
- A detailed understanding of Salesforce with configuration experience
- Proven track record of gathering business requirements and translating them into user stories
- Proven experience of maintaining a backlog of requirements in a central repository such as JIRA.
- A good understanding of the architecture of complex web applications
- Clarity of communication (Precise, Succinct, Effective)
- Strong stakeholder management experience with the ability to align stakeholders throughout the product and project lifecycles
- Strong analytical and problem‑solving skills
- Proven experience of agile development e.g., SCRUM, Kanban
- Highly organised and able to manage individual workload
- Work flexibility and adaptability
- Ability to learn technology quickly through instruction and self‑training
Education/Qualifications
- Business Analysis certification is highly desirable, ideally BCS qualifications.
- Essential Salesforce certifications: Platform Administrator
What’s In It For You
- Competitive salary and company bonus scheme
- Group healthcare and life assurance scheme
- Hybrid working environment (currently 4 days in office)
- 25 days annual holiday with incremental increase up to 30 days
- Subsidised gym membership
- Season ticket travel loan
- Cycle to work scheme
- Flexible benefits platform (ability to buy additional medical cover, life assurance, dental cover, holiday, critical illness, travel insurance & health screening)
- Extensive internal and external training
Senior Business Systems Analyst - CRM employer: Argus Media
Argus is an exceptional employer, offering a dynamic work environment in the heart of central London where innovation meets collaboration. With a strong focus on employee growth, we provide extensive training opportunities and a hybrid working model that promotes work-life balance. Our competitive benefits package, including a company bonus scheme and flexible perks, ensures that our team members are well-supported and motivated to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Systems Analyst - CRM
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Argus Media!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
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We think you need these skills to ace Senior Business Systems Analyst - CRM
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Argus Media, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Argus Media
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Argus Media’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
