At a Glance
- Tasks: Join our tech team to modernise CRM systems and enhance business processes.
- Company: Argus, a leading provider of market intelligence in energy and commodities.
- Benefits: Competitive salary, bonus scheme, flexible working, and extensive training opportunities.
- Other info: Join a diverse team committed to excellence and inclusivity.
- Why this job: Make a real impact on business operations while growing your career in a dynamic environment.
- Qualifications: Experience with Salesforce or other CRMs, strong analytical skills, and stakeholder management.
The predicted salary is between 36000 - 60000 £ per year.
Argus is where smart people belong and where they can grow. We answer the challenge of illuminating markets and shaping new futures.
What we\'re looking for
Working as part of the Argus technology department in our central London office, the CRM Business Analyst will play a pivotal role in our strategic CRM & ERP programme as we modernise and expand the enterprise software we use. You will be responsible for working closely with our internal business functions to define and communicate a clear set of requirements across workstreams in partnership with the product managers and other business analysts. You will regularly work with stakeholders throughout the product\'s lifecycle.
What will you be doing
The role includes managing users, data quality, responding to questions from and coaching end-users, reporting and housekeeping within the system. You will also undertake ongoing business analysis across our business functions to identify opportunities and solutions for process improvement and automation. This will include the hands-on configuration of Salesforce, whilst ensuring that quality and service levels are high. Hands-on Salesforce (or other CRM) experience is essential.
Key Responsibilities
- Develop a deep understanding of Argus\' business operations and strategic goals
- Analyse and document current (\"as-is\") and future (\"to-be\") business processes
- Own and manage product requirements for specific features in the backlog, ensuring clear communication across teams
- Act as a liaison between technical and business teams to ensure solutions are practical and aligned with business needs
- Collaborate closely with Product Managers across CRM, ERP, Integration, and Core Backend Services to ensure backlog visibility, alignment, and business value clarity
- Contribute to effective change management processes
- Monitor and track system defects and enhancement requests
- Learn and support system configuration activities
- Create and maintain process documentation for internal teams
- Champion best practices in process design and workflow optimisation
- Develop a comprehensive understanding of the sales cycle and its impact on business processes
- Coordinate and support end-user training as needed
- Assist business users during transitions from development to production, offering product expertise during training, UAT, and go-live phases
- Provide support for , including configuration updates such as security settings, sharing rules, profiles and roles, custom objects and fields, record types, page layouts, validation rules, reports and dashboards
Skills and Experience
- Strong understanding of Salesforce (or other CRM), including hands-on configuration experience
- Proven ability to gather and translate business requirements into clear, actionable user stories
- Strong stakeholder management skills, with the ability to align diverse groups throughout product and project lifecycles
- Experience managing a backlog of requirements using tools like JIRA
- Solid grasp of complex web application architecture
- Excellent communication skills – precise, succinct, and effective
- Analytical mindset with strong problem-solving capabilities
- Experience working in agile environments (e.g., SCRUM, Kanban)
- Highly organised with the ability to manage individual workload independently
- Flexible and adaptable to changing priorities
- Quick learner with the ability to pick up new technologies through instruction and self-learning
Education/Qualifications
Bachelor\'s degree in Information Systems, Computer Science, or a related field (preferred)
Business Analysis certification (highly desirable), ideally BCS qualifications
- Salesforce certifications (preferred but not essential): Salesforce Administrator, Sales Cloud Consultant, CPQ Specialist
What\'s in it for you
Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.
Competitive salary and company bonus scheme
- Group pension scheme
- Group healthcare and life assurance scheme
- Flexible working environment
- 25 days holiday with annual increase up to 30 days
- Subsidised gym membership
- Season ticket travel loans
- Cycle to work scheme
- Extensive internal and external training
About Argus
Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with over 1,500 staff, Argus is an independent media organisation with 30 offices in the world\'s principal commodity trading hubs.
Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy. Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.
Argus is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women\'s network. Our core values are Excellence, Integrity, Partnership and Inclusivity.
For more details about the company and to apply please make sure you upload your CV via our website:
By submitting your job application, you automatically acknowledge and consent to the collection, use and/or disclosure of your personal data to the Company. Argus is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.
CRM Business Systems Analyst in London employer: Argus Media
At Argus, we foster a vibrant and inclusive work culture where talented individuals can thrive and develop their careers. Our central London office offers a dynamic environment with extensive training opportunities, competitive benefits, and a commitment to employee growth, making it an ideal place for those looking to make a meaningful impact in the energy and commodity markets.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Business Systems Analyst in London
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Argus Media!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace CRM Business Systems Analyst in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Argus Media, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Argus Media
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Argus Media’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
