Senior Business Systems Analyst - CRM

What we’re looking forWorking as part of the Argus technology department in our central London office, the Senior Business Analyst will play a pivotal role in the delivery of our strategic CRM & ERP programme as we modernise and expand the enterprise software we use. You will be responsible for working closely with our internal business functions to define and communicate a clear set of requirements across workstreams in partnership with the product managers and other business analysts. This is a hands-on role and you’ll regularly work with stakeholders throughout the product’s lifecycle.The role includes managing users, data quality, responding to questions from and coaching end-users, reporting and housekeeping within the system. You will also undertake ongoing business analysis across our business functions to identify opportunities and solutions for process improvement and automation. This will include the hands-on configuration of Salesforce, whilst ensuring that quality and service levels are high. Therefore hands-on Salesforce experience is highly desirable.What will you be doingDevelop a detailed understanding of Argus’ businessModel as-is and to-be processesModel ERDs, Data Dictionaries and FlowsOwn, manage and communicate the requirements across Products for specific features in the backlogAct as a bridge between the technical and business teams to ensure the technology solutions are practical and meet the needs of the businessPartnering and working closely with the Product Managers for ERP, CRM, Integration and Core backend services to ensure workstream backlogs are understood, visible, aligned, and business value is understoodWrite solutions options that can be evaluated for OOTB vs configContribute to effective change management proceduresTrack system defects and enhancementsLearn to support the system configurationWrite process documentation for the wider teamDrive best practice and direction of process and workflowFully understand the impact of the sales cycle and processCoordinate training for end-usersSupport the business users helping smooth transition from development activities into production by providing product knowledge during training, UAT and go live activities.Skills and ExperienceA detailed understanding of Salesforce with configuration experienceProven track record of gathering business requirements and translating them into user storiesProven experience of maintaining a backlog of requirements in a central repository such as JIRA.Proven track record of gathering requirements and translating them into user storiesA good understanding of the architecture of complex web applicationsClarity of communication (Precise, Succinct, Effective)Strong stakeholder management experience with the ability to align stakeholders throughout the product and project lifecyclesStrong analytical and problem-solving skillsProven experience of agile development e.g., SCRUM, KanbanHighly organised and able to manage individual workloadWork flexibility and adaptabilityAbility to learn technology quickly through instruction and self-trainingEducation/QualificationsBusiness Analysis certification is highly desirable, ideally BCS qualifications.Essential Salesforce certifications: Platform AdministratorIdeal Salesforce certifications: Sales Cloud Consultant, CPQ Specialist, Advance AdministratorWhat’s in it for youOur rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.Competitive salary and company bonus schemeGroup pension schemeGroup healthcare and life assurance schemeHybrid working environment (currently 4 days in office)25 days annual holiday with incremental increase up to 30 daysSubsidised gym membershipSeason ticket travel loanCycle to work schemeFlexible benefits platform (ability to buy additional medical cover, life assurance, dental cover, holiday, critical illness, travel insurance & health screening)Extensive internal and external training