Customer Advisor in Oxford

Responsibilities

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shop floor and at the collection counter.
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds.
• Make sure that the stock room is neat and tidy, and restock products from deliveries.
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products.
• Build great knowledge about our products, services and promotions to help provide recommendations.

What makes a great Argos Colleague

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable talking to customers about our financial services when buying certain products.
• Happy working in a fast‐paced, physical and high‐energy environment, and thrives in being part of a team.
• Always prepared to work flexibly and productively to a high standard across the store when needed.
• Embraces using new digital tools and technology to do your job brilliantly.
• Have great attention to detail, keeping the store clean and clutter‐free to create the best shopping experience for our customers.

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

Eligibility

• You must be above the school‐leaver age in your country.
• You must have Right to Work eligibility in the UK.

Role Details

• Most roles are part‐time working across a variety of shifts, including weekdays and weekends. Your hours will be scheduled to fit around your availability and may vary from week to week.

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. We provide our colleagues with resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career‐progression pathways, to help our colleagues grow and succeed. We celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look.

All candidates will have the opportunity to be offered an interview through our online assessment, which prioritises those who achieve the highest score and most closely match the essential criteria for the role. Reasonable adjustments will be provided during the application or interview stages, if required.

Benefits and Development

• Discount card – 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided for Colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4-7.5% of your pension contributions.
• Sainsbury's share schemes – buy Sainsbury's shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

Additional Benefits

• Our colleagues may be entitled to a range of enhanced discretionary leave for families and support for carers.