Collections & Consumables Manager in Coventry

Join our Argos Operations division, where we drive innovation and operational excellence across the Store Support Centre and Home environments. As part of the Central Operations Support team, you will work alongside passionate colleagues who are committed to delivering exceptional customer experiences, ensuring consistency, and supporting commercial performance. We foster a collaborative culture, partnering with Sainsbury's teams and third parties to deliver reliable, cost‑efficient solutions and continuous improvement in our instore prepaid and collections activities.

As the Collections & Consumables Manager, you will be responsible for overseeing and enhancing the end‑to‑end operations for all instore prepaid and collection processes, including Argos Collection Points, eBay, DPD, Tu, Supplier Direct fulfilled missions, and online Click & Collect. Your day‑to‑day will involve collaborating with store and field teams to ensure exceptional customer service, consistent operations, and robust commercial outcomes and managing your direct reports. You will also play a pivotal role in consumables and colleague uniform management, building relationships with key stakeholders to guarantee timely and cost‑effective supply. You will lead process improvement initiatives, support underperforming stores, and represent Argos Central Operations Support across the business. Expect to be involved in key projects focused on optimising collections and prepaid channels, developing operational models, and utilising data to drive performance. This is both an operational and strategic role, requiring you to balance immediate needs with long‑term vision.

Qualities and Experience

To thrive in this role, you will need demonstrable operational expertise within retail store processes, especially in collections, fulfilment‑front, and prepaid channels. You will excel at interpreting operational data to pinpoint issues, trends, and opportunities, and be comfortable managing or influencing routines and customer‑facing operations. Your ability to distil complex information into clear, concise updates will be crucial, as will your talent for engaging and matrix‑managing cross‑business teams. We are looking for someone who embodies our valued behaviours and leadership performance expectations: obsessed with the customer, accountable for their delivery, keen to share and understand the bigger picture, and committed to fostering an environment of diverse perspectives and challenge.

Essential Qualifications

• Strong operational understanding of Argos store processes, especially collections, fulfilment‑front and pre‑paid channels along with commercial awareness of external impacts.
• Experience working with or managing third‑party partners or suppliers with evidence of managing performance against SLAs, service standards and commercial measures.
• Analytical and commercially minded, with the ability to link programme outcomes to cost, performance and customer measures.
• Strong operational problem‑solving capability, using data, insight and frontline feedback to diagnose issues and drive practical improvement.
• Ability to influence and work effectively across multiple teams and functions, including stores, central operations, suppliers and commercial partners.

Desirable Qualifications

• Comfortable interpreting operational data to identify issues, trends and opportunities.
• Experience managing or influencing operational routines, process improvement or customer‑facing operations.
• Communicator with the ability to distil complexity into clear, concise and actionable updates.

Benefits

We are committed to being a truly inclusive retailer so you will be welcomed whatever you are and wherever you work. Around here, there is always the chance to try something new – whether that is as part of an evolving team or somewhere else across the business – and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we will also offer you an amazing range of benefits.

Starting off with colleague discount, you will be able to save 10% on your shopping online and in‑store at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We have also got you covered for your future with our pensions scheme and life cover. You may be eligible for a performance‑related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You will receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest‑free car loan of up to £10k, cycle‑to‑work scheme, health‑cash plans, salary advance (where you can access some of your pay before pay day), as well as access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave.