At a Glance
- Tasks: Provide 1st and 2nd line IT support across multiple sites in a fast-paced environment.
- Company: Join Argento, a leading multi-channel retailer with a vibrant team culture.
- Benefits: Enjoy a competitive salary, company laptop, generous discounts, and regular staff events.
- Other info: Flexible hours required, including weekends, with great opportunities for career growth.
- Why this job: Make a real impact by solving IT issues and supporting a dynamic retail and hospitality sector.
- Qualifications: HND/HNC or equivalent in IT, plus 2 years of relevant support experience.
The predicted salary is between 28000 - 36000 £ per year.
Belfast based multi-channel retailer Argento was founded in 1997 and now has 25 stores throughout the UK and Ireland. We have an exciting opportunity for an experienced IT Support Administrator to join the busy Head Office Team working for the Argento Group (includes Argento retail, Angus Properties, Lets Go Hydro & Lets Go Padel).
Contract: Full time permanent
Location: Argento Head Office, Belfast BT4 (office based and travel will be required to our various sites)
Hours of work: Monday Friday, hours per week, with on call every other weekend (plus additional on-call hours to meet operational need over peak trading periods)
Salary: £32,000 per annum, (negotiable depending on skills and experience)
Benefits:
- Company laptop and mobile
- On-site Parking
- Use of company vehicle
- Generous staff discount (after completing 3-months of 6-month probation)
- Auto-enrolment pension scheme
- Eye care vouchers & Flu jab vouchers
- Regular staff events
Job Summary: Working in a fast-paced commercial environment, this is a great opportunity for a motivated and professional 1st and 2nd line support technician, with a hands-on approach, providing IT services across our multi-site company. Travel will be required as well as flexibility due to working across both the Retail and Hospitality & Leisure Sector.
Duties and Responsibilities:
- First point of contact, via email, telephone calls and in person, providing a high standard of 1st and 2nd line IT support to all users
- Responding to and dealing with tickets and phone calls raised to the helpdesk in a timely manner and provide efficient progression
- Take ownership of IT issues and tasks and see them through to completion, or escalate more complex issues as required
- Remotely connect and assist employees with IT related queries, maintaining communication until resolved
- Set up new users accounts and profiles, and deal with password issues
- Prioritise and manage many open cases at one time
- Installation and configuration of IT hardware and software including PCs, Printers, Networking equipment, CCTV and audio systems
- Assist in the build and deployment of desktops and laptops
- Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision
- Providing secure access to the network for remote users
- Testing of hardware and software releases and upgrades
- Assist manager in implementing IT policy, procedure, documentation, and best practice guides
- Flexibility is required to work out of hours and weekends to deal with IT emergencies and ensure continuity of IT service including during peak periods and bank holidays.
- Assist the IT Manager with day-to-day activities such as: User/Group Administration, Software/Hardware Installation, IT Asset Management, Patch deployment, Desk relocations
- To be involved in the department out of hours support rota
The successful candidate will have the following essential criteria:
- HND/HNC, NVQ4 or equivalent in Information Technology, Computer Science or related field
- 2 years relevant IT support experience providing 1st and 2nd Line / Systems Admin / Helpdesk / Desktop support role
- Track record of providing support of PCs, laptops, printers etc for a large business application (for example, Retail, Hospitality, Finance) in a complex organisation
- Strong comprehensible technical experience of IT Systems, hardware, software and networking principles with the ability to diagnose and troubleshoot technical issues
- Experience with retail software, with a good understanding of how it works and experience setting it up (EPOS, Ecommerce, SAGE, CCTV and Audio systems etc)
- Experience in Microsoft Operating systems, Windows 10, Windows 11, Server, Active Directory and Microsoft 365/Azure Solutions, SQL
- Competency in Office 365 administration as a user, but also admin setup etc
- Understanding of networking (DNS / routing / VPN)
- Experience of data backup systems
- Experience of managing telephony systems, IP telephony, cloud-based systems, and mobile management
- Ability to be hands on, preparing for IT set up in store refits, for example, wiring plugs, pulling through cables, putting up shelves etc
- Excellent communication with the ability to provide step-by-step technical help, both written and verbal in everyday language
- Strong planning and organisational skills with time management and the ability to prioritise
- Ability to meet deadlines and respond positively to pressure
- Motivated, pro-active, enthusiastic and friendly disposition
- Willing and able to travel including overnights and weekends to meet operational need
- Hold a current, full clean driving licence and access to a vehicle
- Right to Work in the UK
Desirable Experience:
- Experience with Dell Servers & SAN, Ubiquiti, Fortinet, Hyper-V, MDM, Retail Systems / ERP
How to apply: Please submit your CV and cover letter, detailing how you meet the criteria to
Closing Date: Friday 20th March 2026 at 1630
Skills: Help Desk Support, retail software, Drivers Licence, communication skills, Network Administration, work under pressure.
IT Support Administrator in Belfast employer: Argento
Argento is an exceptional employer, offering a dynamic work environment at our Belfast Head Office where innovation meets retail. With a strong focus on employee growth, we provide comprehensive training opportunities, generous benefits including a competitive salary, staff discounts, and regular team events, fostering a collaborative and supportive culture that values each team member's contributions. Join us to be part of a multi-channel retailer that not only prioritises your professional development but also ensures a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Administrator in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Argento values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Argento might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Argento!
✨Direct Apply to Argento
Let's not forget to apply directly through the Argento website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Administrator in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Argento.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Argento. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Argento
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
