Assistant Store Manager, Argento Forestside

Argento is one of the UK and Ireland's leading fashion jewellers. With over 20 years' experience, we know what we're talking about when it comes to jewellery! The first Argento store opened in Belfast in 1997 and has grown to have more than 25 stores throughout the UK and Ireland and a thriving website that offers worldwide delivery. We aim to provide jewellery for all occasions, at affordable prices that allow you to treat yourself or a loved one. We are proud to stock globally renowned jewellery & watch brands, including Pandora, Nomination, Olivia Burton, Swarovski as well as our own home grown brands including Argento, Storie, August Woods, Over & Over and Karma.

We are currently recruiting an enthusiastic and dedicated Assistant Store Manager who can inspire and lead the team to deliver a great customer experience and deliver results for our ARGENTO Forestside Store.

THE ROLE

• Location: Unit 5, Forestside Centre, Belfast, BT8 6FX
• Contract: 40 hours Per Week, Permanent Contract (varied shift including Weekdays, evening and weekend shifts)
• Salary: £28,704 per annum (£13.80 per hour).

BENEFITS

• Generous employee discount on all Argento product
• Target based monthly bonus
• Auto enrolment pension scheme
• Excellent training programmes including brand training
• Fantastic incentives throughout the year
• Fantastic opportunities to progress within the Company

Job Summary

Reporting to and working with the Store Manager, the Assistant Manager is responsible for leading and inspiring the team to sell; providing the highest level of service to the customer in a luxurious environment. Aligning with the Store Manager to deliver expected excellence in store performance, store operations, and achieving our business goals. You may be required to become a keyholder, which full training will be provided for. At Argento we strive to offer our customers the latest fashion and trends, as such successful candidates will be trained on ear piercing duties a service which is widely available in most Argento stores and immensely popular with our customers!

Responsibilities

• Acting as role model for the team as an ambassador for the brand at all times
• Assist with coaching and motivating the team to achieve store targets; driving sales and footfall
• Optimise sales through effective customer service and selling techniques
• Keyholder responsibilities, including opening and closing store, cashing up and taking off tills, checking floats, completing safe drops, checking all systems are operational.
• Review staffing rotas to ensure that staffing levels in all areas can meet expected service levels
• Deal with customer concerns in a professional, calm, efficient and helpful manner
• Supporting the Store Manager with the day to day running of the store
• Ensure deliveries, stock transfers and administration are completed within company policy
• Plan and implement shop merchandising, layout and customer traffic flow to maximise sales, customer satisfaction, appearance, image and ergonomics for customers
• Plan, forecast, report on sales, costs and business performance according to company requirements
• Banking responsibilities; reconcile daily sales
• Plan, prep and manage stock takes and launch of sale
• Manage and motivate staff, train and develop staff according to company policies and procedures
• Promote a culture of development acting as a role model and coaching and developing the team to maximise individual potential
• Help and support the team to achieve and maintain the required standard of conduct and job performance, following the company performance management procedures where necessary
• Minimise stock loss by ensuring all company security policies and procedures are implemented correctly and followed
• Create and maintain a healthy and safe working environment for customers and staff ensuring compliance with all health and safety regulations and company policies

THE INDIVIDUAL

Day to day, you will be working with the Manager in supporting, coaching and motivating the team to achieve the store's targets, identifying and maximising on opportunities, whilst setting the example in exemplary ARGENTO customer service. You will be expected to have a strong retail floor presence, carry out ear piercing, educating and influencing the store, so enjoying this environment is vital. You will be trained thoroughly to become a ARGENTO product expert and with the support from your Manager and Area Manager. You must be willing to be fully trained in ear piercing; full training will be provided.

If you are a supervisor looking for career progression or an Assistant Manager looking for a fresh challenge, then this could be the opportunity for you.

An ideal candidate will have:

• A minimum of 1+ years' experience in supervisory/management a high-volume store
• Experience of serving customers in a high footfall environment is required.
• Experience in coaching and developing a large team, ideally in a similar retail environment
• Inspirational and motivational leadership style, experience in driving sales and profitability in store
• Experience within a KPI driven environment and understand how to drive these for ongoing growth and success
• Ability to work with POS systems, Microsoft applications and portable devices
• Experience in recruitment, onboarding, and training of all new team members
• Conducting performance reviews and upskilling team
• Strong customer service and communication skills both verbal and written
• Ability to provide constructive feedback to management
• Experience in executing company visual merchandising standards
• Passionate about jewellery and customer service
• Ability to work under pressure and prioritise tasks
• Effective communication skills with the ability to adapt style depending on the situation
• Well presented with a positive, pro active and professional approach
• A can do attitude with a contagious enthusiasm for ARGENTO product and core values
• Prior experience with a leading brand or luxury retailer is preferred

If you are looking for a new challenge and you thrive on inspiring a high performing team to beat their targets and provide world class service, then we'd love to have you join us.