Assistant Store Manager

Argento is one of the UK and Ireland's leading fashion jewellers. With over 20 years experience, we know what we're talking about when it comes to jewellery! The first Argento store opened in Belfast in 1997 and has grown to 25 stores throughout the UK and Ireland and a thriving website that offers worldwide delivery. We aim to provide jewellery for all occasions, at affordable prices that allow you to treat yourself or a loved one. We are proud to stock globally renowned jewellery & watch brands, including Pandora, Nomination, Olivia Burton, Swarovski as well as our own home-grown brands including Argento, Storie, August Woods, Over & Over and Karma.

We are currently seeking a pro-active, results driven Assistant Manager to join the team in our ARGENTO Erneside store, Erneside Shopping Centre, 2 Enniskillen Rd, Enniskillen BT74 6JQ.

THE ROLE

Contract: Permanent full-time role, 40 hours a week on a varied shift basis, including day, evening, and weekend shifts.

THE REWARD

Salary £26,811.20 per annum + achievable performance target bonus

BENEFITS

• Generous employee discount on all Argento products
• Auto-enrolment pension scheme
• Excellent training programmes including brand training
• Fantastic incentives throughout the year
• Fantastic opportunities to progress within the Company

Job Summary

Reporting to and working with the Store Manager, the Assistant Manager is responsible for leading and inspiring the team to sell; providing the highest level of service to the customer in a luxurious environment. Aligning with the Store Manager, to deliver expected excellence in store performance, store operations, and achieving our business goals. You may be required to become a keyholder, which full training will be provided for. At Argento we strive to offer our customers the latest fashion and trends, as such successful candidates will be trained on ear piercing duties, a service which is widely available in most Argento stores and immensely popular with our customers!

Responsibilities include:

• Acting as a role model for the team as an ambassador for the brand at all times
• Assist with coaching and motivating the team to achieve store targets; driving sales and footfall
• Optimise sales through effective customer service and selling techniques
• Providing exceptional customer services at all times
• Keyholder responsibilities, including opening and closing store, cashing up and taking off tills, checking floats, completing safe drops, checking all systems are operational
• Review staffing rotas to ensure that staffing levels in all areas can meet expected service levels
• Deal with customer concerns in a professional, calm, efficient and helpful manner
• Supporting the Store Manager with the day-to-day running of the store
• Ensure deliveries, stock transfers and administration are completed within company guidelines
• Plan and implement shop merchandising, layout and customer traffic flow to maximise sales, customer satisfaction, appearance, image and ergonomics for customers
• Plan, forecast, report on sales, costs and business performance according to company requirements
• Banking responsibilities; reconcile daily sales
• Plan, prep and manage stock takes and launch of sale
• Manage and motivate staff, train and develop staff according to company policies and procedures
• Promote a culture of development acting as a role model and coaching and developing the team to maximise individual potential
• Help and support the team to achieve and maintain the required standard of conduct and job performance
• Minimise stock loss by ensuring all company security policies and procedures are implemented correctly and followed
• Create and maintain a healthy and safe working environment for customers and staff ensuring the store is compliant with all health and safety regulations and company policies

THE INDIVIDUAL

Day to day, you will be working with the Manager in supporting, coaching and motivating the team to achieve the store's targets, identifying and maximising on opportunities, whilst setting the example in exemplary ARGENTO customer service. You will be expected to have a strong retail floor presence, carry out ear piercing, educating and influencing the store, so enjoying this environment is vital. You will be trained thoroughly to become an ARGENTO product expert with the support from your Manager and Area Manager. You must be willing to be fully trained in ear piercing, full training will be provided. Prior experience with a leading brand or luxury retailer is preferred.

If you are a Supervisor looking for career progression or an Assistant Manager looking for a fresh challenge, then this could be the opportunity for you.

An ideal candidate will have:

• A minimum of 1+ years experience in supervisory/management in a high volume store
• Experience of serving customers in a high footfall environment
• Experience in coaching and developing a large team, ideally in a similar retail environment
• Inspirational and motivational leadership style, experience in driving sales and profitability in store
• Experience within a KPI driven environment and understand how to drive these for ongoing growth and success
• Ability to work with POS systems, Microsoft applications and portable devices
• Experience in recruitment, onboarding, and training of all new team members
• Conducting performance reviews and upskilling team
• Strong customer service and communication skills both verbal and written
• Ability to provide constructive feedback to management
• Experience in executing company visual merchandising standards
• Passionate about jewellery and customer service
• Ability to work under pressure and prioritise tasks
• Effective communication skills with the ability to adapt style depending on the situation
• Well presented with a positive, pro-active and professional approach
• A can-do attitude with a contagious enthusiasm for ARGENTO product and core values

If you are looking for a new challenge and you thrive on inspiring a high performing team to beat their targets and provide world-class service then we'd love to have you join us.

To Apply: Please submit a copy of your CV & Cover Letter demonstrating how you meet the criteria before the closing date. Applications submitted following the closing date will not be considered.