Senior Compliance Analyst in London

About Argenta Group is headquartered in London, employing around 300 people globally, with office locations in London and Australia. We are proud of our unique and rich history of trading in the Lloyd’s market, both as a Syndicate and Members Agency, and to be part of the Hannover Re Group. Our long-standing workforce are our greatest asset; the expertise and knowledge they bring has resulted in our successful track record and continues to shape our future plans.

About the role In this role you will be providing effective support to meet the overall objectives of the Argenta Group Legal and Compliance Function. You will get involved in a variety of tasks within compliance and corporate governance activities for all group entities. Part of a high performing team of seven.

Your key responsibilities will involve:

• Lead all activities in respect to the Conduct Risk, including all matters relating to the Consumer Duty, including lead on the Consumer Duty Board Attestation Report.
• Product Governance, Product Value and Product Lifecycle reviews providing advice, guidance and challenge to Underwriters on conduct risk related matters.
• Prepare all reports as necessary for presentation to the Executive Product Oversight Group (EPOG), Product Oversight Working Group (POWG), the Risk & Compliance Committee and Board.
• Take the lead in the handling of UK and International policyholder complaints in line with regulatory requirements.
• Provide oversight to our Australian Coverholder in respect to their administration and complaint handling through MI and Complaint Root Cause Analysis.
• Support the performance of thematic deep dive activities across all areas of compliance in accordance with the Annual Compliance Plan.
• Prepare papers on compliance matters to support Board and Committee reporting across the Argenta Group.
• Undertake periodic reviews of all compliance procedures, policies and process documents in line with the governance timetable.
• Review other governance materials with compliance-related content, e.g. the Underwriting Guidelines.
• Prepare updates and enhancements to compliance controls, as necessary, and monitoring mechanisms to ensure compliance with regulatory requirements, codes of practice, guidance notes and policy statements.
• Support the programme of monitoring activities, including contract certainty, licensing, money laundering/financial crime and underwriting transactions written via Lloyd’s Insurance Company Europe.
• Support the completion of all compliance related reporting to Argenta’s parent, Hannover Re.
• Researching, interpreting and reporting on relevant regulatory developments.
• Responsible for the collation, review, then accurate and timely submission of FCA and Lloyd’s Regulatory Returns.
• Responsible for the APCL Financial Promotion sign-off process for all relevant APCL financial promotions.
• Responsible for the management and oversight of APCL client complaints.
• Responsible for review and proactive oversight of all vulnerable customer notifications, as well as providing regular vulnerable customer refresher training sessions to APCL Client Directors.
• Undertake any other related duties as may be reasonably required.

Working for a regulated Company, you will be expected to perform your duties to the highest of standards, in accordance with the following Conduct Rules as specified by the FCA:

• You must act with integrity.
• You must act with due care, skill and diligence.
• You must be open and co-operative with the FCA, PRA and other regulators.
• You must pay due regard to the interests of customers and treat them fairly.
• You must observe proper standards of market conduct.

Skills & Experience:

• 3+ years relevant experience in insurance or financial services, in compliance functions.
• A solid understanding of the regulatory environment in which the Lloyd’s market operates, specifically, PRA, FCA and Lloyd’s; including Lloyd’s Minimum Standards.
• Can confidently assess, interpret and apply regulatory change within a business environment and manage regulatory change projects.
• Have a well-grounded experience of undertaking research and analysis and preparing reports that convey, concisely the key themes.
• Ability to present compliance outputs to business stakeholders and Senior Management Groups in a clear, concise and coherent way.
• Intermediate working knowledge of MS Office products, including Excel, Word and PowerPoint.
• Have a collaborative, conscientious and diligent manner and approach, which matches regulatory expectations.
• Self-starter with the ability to work under pressure and prioritise workloads.
• Demonstrate a team focused work ethic and actively contribute to a high performing team within an evolving environment.
• Display excellent communication skills, both oral and written.

Behaviours:

• Supporting each other: Treat each other with dignity and respect, valuing our differences, so we can all be ourselves and achieve our goals.
• Generating creative solutions: We do not settle for things that are not right; we do not walk by, we seek creative solutions.
• Owning the delivery: We set clear objectives and deadlines; we are accountable and own the delivery end to end, knowing others will too.
• Being Committed: High performing professionals, recognising the importance of wellbeing and balance in our lives.
• Building longstanding relationships: Collaboration with our clients and those we work with is key; we work as a team to ensure the best outcomes.