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- Tasks: Manage service calls and ensure high standards of delivery in your area.
- Company: ASEL Integrated Security Solutions leads in innovative security solutions and risk modelling.
- Benefits: Enjoy competitive salary, overtime opportunities, and comprehensive training in a supportive environment.
- Why this job: Join a dynamic team where you can make a real impact and grow professionally.
- Qualifications: Understanding of CCTV, Intruder, Access Control, and Fire systems is essential.
- Other info: Embrace diversity and equality while developing your career with ASEL.
The predicted salary is between 30000 - 42000 £ per year.
Join Our Team as an Area Service Engineer at ASEL Integrated Security Solutions! to join us in the SW London area
At ASEL, we are pioneers in designing, developing, and delivering tailored security solutions that fuse innovative technology, skilled personnel, and effective processes to drive tangible results. As industry leaders in security risk modeling, we use data and insights to empower our clients, enhancing their strategies, minimizing risks, and reducing costs.
Position Overview
We are looking for a dedicated Area Service Engineer to join our dynamic team. In this role, you will take charge of service and maintenance requests from our Service Desk, as well as undertake small project work as needed. You will be part of our out-of-hours on-call rota, ensuring that our customers receive exceptional service 24/7.
This is not just a job but an opportunity to be part of a growing organisation that values professionalism and strong customer relationships. You\’ll have the chance to make a difference in your service area while representing ASEL with pride and approachability.
What You\’ll Do
- Manage Your Service Area: Take ownership of service calls within your allocated area and ensure a high standard of service delivery at all times.
- Communicate Effectively: Keep your Line Manager or Supervisor informed about outstanding issues and engage proactively to minimize revisit calls.
- Promote ASEL’s Values: Be an ambassador for ASEL, showcasing our commitment to professionalism, customer care, and best practices in all interactions.
- Collaborate: Work closely with our Service Team to complete any other reasonable duties in a timely and efficient manner.
Your Skills and Experience
- A solid understanding of CCTV, Intruder, Access Control, and Fire systems is essential.
- A commitment to continuous learning, with ASEL providing ongoing training in company-specific procedures and other relevant areas.
- A friendly and approachable demeanor, with a knack for building strong relationships with customers and colleagues alike.
Key Responsibilities Include:
- Ensuring the smooth operation of your designated service area.
- Maintaining professionalism while troubleshooting and resolving client issues.
- Being vigilant about adhering to SLAs and always aiming to provide first-call solutions.
- Maintaining a positive image for ASEL through your appearance and conduct.
- Keeping your service vehicle well-maintained and clean.
Salary and Benefits
- Competitive base salary based on experience, plus opportunities for overtime.
- Participation in a 1 in 6 call-out rota.
- Comprehensive training and development opportunities in a supportive environment.
Why Join ASEL?
At ASEL Integrated Security Solutions, we are committed to cultivating talent and providing our employees with the resources and training necessary for their professional growth. If you are motivated, have a passion for security solutions, and are eager to contribute to our mission of excellence, we would love to hear from you!
Ready to take the next step in your career? Apply today to join our innovative team at ASEL Integrated Security Solutions!
Mission, core values & competencies:
Embracing the company’s core values and principles in order to achieve the overall mission of the organisation. Take personal responsibility for own career development by continually assessing and adjusting personal performance and behaviour against the objectives agreed in your ASEL Integrated Security SolutionsColleague Development Plan
Equality & Diversity
ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.
ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.
Benefits:
- Perkbox recognition – rewards and discount platform
- Apprenticeship
- Employee of the month scheme £50
- 110% Club of outstanding performers who can receive large prizes and monetary rewards
- WageStream – a flexible wage application whereby you can pull your wages out sooner than payday
- EAP – Employee Assistance Programme
- Progression opportunities within the company
- Ongoing training
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Security service engineer employer: Argenbright Security Europe Limited
Contact Detail:
Argenbright Security Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security service engineer
✨Tip Number 1
Familiarise yourself with ASEL's core values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you're not just looking for a job, but are genuinely interested in contributing to their goals.
✨Tip Number 2
Highlight your technical skills related to CCTV, Intruder, Access Control, and Fire systems in conversations. Be prepared to discuss specific experiences where you've successfully managed service calls or resolved client issues, as this will showcase your expertise and problem-solving abilities.
✨Tip Number 3
Network with current or former employees of ASEL. Use platforms like LinkedIn to connect and ask about their experiences. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Prepare to discuss your commitment to continuous learning. ASEL values ongoing training, so share examples of how you've pursued professional development in the past. This could include certifications, workshops, or self-study relevant to security solutions.
We think you need these skills to ace Security service engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Area Service Engineer position. Familiarise yourself with ASEL's services and values to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with CCTV, Intruder, Access Control, and Fire systems. Provide specific examples of how you've successfully managed service calls or projects in the past.
Showcase Your Soft Skills: ASEL values professionalism and strong customer relationships. Make sure to highlight your communication skills, approachability, and ability to work collaboratively in your application materials.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with ASEL’s commitment to excellence and customer care, and express your eagerness to contribute to their mission.
How to prepare for a job interview at Argenbright Security Europe Limited
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of CCTV, Intruder, Access Control, and Fire systems. Be prepared to discuss specific experiences where you've successfully implemented or maintained these systems, as this will demonstrate your expertise and suitability for the role.
✨Emphasise Customer Service Skills
Since the role involves a lot of customer interaction, highlight your ability to build strong relationships with clients. Share examples of how you've handled difficult situations or resolved issues effectively, showcasing your friendly and approachable demeanour.
✨Demonstrate Proactive Communication
Discuss how you keep your team informed about outstanding issues and your approach to minimising revisit calls. This shows that you understand the importance of communication in maintaining high service standards and can work collaboratively with your colleagues.
✨Align with ASEL's Values
Familiarise yourself with ASEL's core values and be ready to explain how you embody these principles in your work. Showing that you are not only a skilled engineer but also a good cultural fit for the company will make a positive impression.
