At a Glance
- Tasks: Lead operational excellence and ensure top-notch service delivery across Bristol and Cardiff.
- Company: Join ASEL, a dynamic security solutions provider with a commitment to integrity and collaboration.
- Benefits: Enjoy flexible wage access, recognition rewards, and career progression opportunities.
- Other info: Home-based role with travel; embrace diversity and inclusion in a supportive environment.
- Why this job: Make a real impact in security management while developing your leadership skills.
- Qualifications: 3+ years in supervisory roles, strong people management, and excellent communication skills.
The predicted salary is between 56059 - 68517 £ per year.
- Regional Support Manager
- About ASEL
ASEL designs, develops and delivers fully bespoke and integrated security solutions, combining people, technology and processes to achieve results-driven outcomes.
Our risk advisory practice and innovative approach to security risk modelling enable us to identify and mitigate risk, inform strategy, prevent crime and reduce costs for our clients.
ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation headquartered in Atlanta, Georgia, with extensive experience in security services, aviation, facilities management, technology and business process outsourcing.
We are committed to delivering exceptional service with integrity, professionalism and collaboration.
The Role
We are seeking an experienced and motivated
Regional Support Manager to support the Regional Operations Manager in delivering operational excellence across the Bristol and Cardiff region.
The successful candidate will oversee service delivery, employee performance, customer satisfaction and contract compliance while ensuring high standards of safety, security and operational efficiency.
This is a home-based role requiring frequent travel throughout the region and occasional overnight stays.
Key Responsibilities
- Operational Management
- Conduct monthly operational reviews and analyse regional performance.
- Ensure contractual obligations and KPIs are consistently achieved.
- Monitor service delivery standards and customer satisfaction levels.
- Develop assignment instructions, risk assessments and operational procedures.
- Identify opportunities for continuous improvement and implement corrective actions.
- People Management
- Schedule employees and manage staffing requirements.
- Support recruitment, onboarding and employee retention activities.
- Conduct performance reviews and manage employee development plans.
- Promote employee engagement and succession planning initiatives.
- Provide effective line management and leadership to site teams.
- Client Management
- Build and maintain strong relationships with clients and stakeholders.
- Respond professionally to operational issues and customer concerns.
- Identify innovative solutions that enhance service quality and operational performance.
- Financial and Compliance Management
- Monitor regional financial performance and maintain reporting accuracy.
- Support budget management and cost control initiatives.
- Ensure compliance with company policies, health and safety requirements and industry regulations.
- Investigate incidents and implement corrective actions where required.
- Knowledge, Skills and Experience
Essential
- Minimum three years' experience in a supervisory or management role within a security services environment.
- Experience managing multiple sites and teams within a fast-paced operational setting.
- Strong people management and leadership skills.
- Experience in contract management and KPI performance monitoring.
- Excellent communication and interpersonal skills.
- Ability to prioritise workloads and manage competing demands.
- Sound decision-making and problem-solving abilities.
- Experience in health and safety compliance and risk management.
- Proficient in Microsoft Office and operational reporting systems.
- Full UK driving licence.
- Ability to provide a complete five-year checkable employment or education history.
Desirable
- SIA Licence.
- Experience within commercial contract management.
- Project management experience.
- Knowledge of the security industry and customer service best practices.
- Personal Attributes
- Professional and approachable.
- Results-driven with a proactive attitude.
- Strong organisational skills.
- High levels of integrity and accountability.
- Flexible and adaptable to changing operational requirements.
- Ability to build effective relationships with clients, colleagues and stakeholders.
Benefits
- Access XD recognition rewards and discount platform.
- Employee of the Month Scheme.
- 110% Club recognition programme with prizes and monetary rewards.
- Stream flexible wage access.
- Employee Assistance Programme (EAP).
- Apprenticeship and training opportunities.
- Career progression opportunities within ASEL.
- Ongoing professional development and support.
- Additional Information
This role is home-based and requires regular travel across Bristol, Cardiff and surrounding areas.
Occasional overnight stays and attendance at company or client events outside normal working hours may be required.
ASEL is committed to equality, diversity and inclusion and welcomes applications from candidates of all backgrounds.
We are dedicated to creating an environment where everyone has equal opportunities to develop and succeed.
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Regional Support Manager employer: Argenbright Security Europe Limited
ASEL is an exceptional employer that prioritises authenticity and transparency, fostering a collaborative work culture where employees are valued and supported. Located in Catford, our team enjoys access to ongoing training and development opportunities, as well as unique benefits like flexible pay access and an Employee Assistance Programme, ensuring a rewarding and meaningful career path in the security sector.
Contact Details:
Argenbright Security Europe Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Support Manager
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Regional Support Manager. Plus, you can showcase your passion and familiarity with the latest trends!
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Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Argenbright Security Europe Limited. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Argenbright Security Europe Limited
Don’t forget to apply for the Regional Support Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Argenbright Security Europe Limited.
We think you need these skills to ace Regional Support Manager
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Argenbright Security Europe Limited. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Argenbright Security Europe Limited.
How to prepare for a job interview at Argenbright Security Europe Limited
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Argenbright Security Europe Limited.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Argenbright Security Europe Limited.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Argenbright Security Europe Limited.
