Store Detective

We are seeking highly motivated and professional Store Detectives to join our team. This is a career-defining opportunity for experienced retail security officers to step into a high-impact position that combines operational excellence, intelligence-led decision-making, and cutting-edge technology.

Location: Edinburgh

Hours: 45 hours

Hourly Rate: £15.00

Shift Pattern: Must be willing to move around different sites in Edinburgh

Equipment Provided: Mobile phone

Key Responsibilities:

• Deliver retail security interventions guided by technology alerts, including detention of individuals, early recovery of goods, and intelligence-only reporting where appropriate.
• Utilise advanced industry-leading technology to monitor, detect, and respond to suspicious behaviour, exercising excellent judgement in a variety of situations.
• Collaborate with local police and business crime reduction initiatives to collect and share actionable intelligence.
• Ensure safety of staff, customers, and yourself at all times, strictly following A.S.C.O.N.E protocols.
• Cover a small cluster of stores, with travel reflecting the agreed deployment area (travel outside cluster reimbursed).
• Provide exceptional customer service while maintaining a professional and approachable presence.
• Take part in local information gathering and collaboration initiatives to prevent crime and reduce risk.
• Apply conflict management skills when required; training provided where appropriate.
• Maintain smart appearance, professional conduct, and represent the organization as a trusted partner to the business.
• Contribute to continuous personal development and career growth through the Group Development Plan.

Core Requirements:

Essential:

• Retail security experience, ideally plain clothes (training available for experienced uniform officers).
• Valid SIA Front-Line licence.
• Manual driving licence.
• Strong communication and interpersonal skills.
• Ability to remain professional in high-pressure situations and manage conflict effectively.
• Minimum of one year of frontline security experience in retail or guarded services.
• Basic IT proficiency.
• Smart appearance and professional conduct.

Desirable:

• Educated to A-Level or advanced NVQ level.
• Additional SIA accreditations.
• Conflict management training.

Personal Attributes:

• Exceptional communicator with strong observation and judgement skills.
• Confident, proactive, and solution-focused.
• Committed to driving positive business outcomes.
• Flexible and collaborative, supporting the wider team and organisational objectives.

Benefits:

• Perkbox recognition platform with rewards and discounts
• Apprenticeship opportunities
• Employee of the Month scheme (£50 reward)
• 110% Club for outstanding performers with substantial prizes and monetary incentives
• WageStream for flexible wage access
• Employee Assistance Programme (EAP)
• Continuous professional development and career progression opportunities
• Ongoing training and upskilling

Equality & Diversity: We value the diverse skills and experience of our employees and are committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities. We are committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Additional Information: Job descriptions are reviewed regularly and may be updated following agreement between you and your manager. Employees are expected to act professionally, cooperatively, and flexibly, undertaking duties within the scope of their role.