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- Tasks: Support rent collection and assist residents with their queries.
- Company: Join Camden Council, dedicated to making a positive community impact.
- Benefits: Enjoy flexible working arrangements and a supportive team environment.
- Why this job: Make a real difference while developing valuable skills in finance and administration.
- Qualifications: Strong IT skills and a willingness to learn about financial systems required.
- Other info: Work remotely as part of a small, agile team.
Location: Camden Council
Are you looking to make a real difference in the community? Our client in Camden Council is seeking a dedicated Business Support Officer to provide critical financial and administrative support in regard to rent collection for the Housing Team. This role is pivotal in ensuring the smooth running of our services and delivering excellent support to both managers and the Council team members.
Role Purpose: This role is to carry out Rent Support duties on behalf of the Council.
Main duties:
- Setting up tenancy starts for residents and non-residents
- Processing refunds
- Arranging balance transfers
- Processing claims for compensation of charges
- Liaising with the Council’s insurance brokers for the tenant’s contents insurance scheme, forwarding applications, resolving queries and providing appropriate advice and information on insurance acceptance and claims and any other duties relating to insurance.
- Answering queries from residents by phone and email relating to their rent account
- Ensure that tenant’s correspondence is dealt with in accordance with the Councils timescales.
- Assist with training of new staff and assist with system development and testing as required.
- Process financial information in an accurate and timely way
- Identifying and chasing gaps in information where appropriate
- Maintaining systems with accurate data
- Maintaining good relationships between the Council and residents, and with colleagues in other teams.
- Attend meetings and support other teams to improve service delivery
Work Environment:
- The post holder will be required to work in an agile way in line with Camden’s move to a flexible work environment.
- The post holder will be required to work as part of a small team, all of whom are working remotely.
Technical Knowledge and Experience:
- Knowledge of Northgate or other relevant computer systems or a willingness to learn
- Ability to communicate financial information verbally and in writing to residents and colleagues in other teams
- Ability to deal confidently with Budget Holders.
- Strong IT literacy and advanced spreadsheet skills.
- Knowledge of financial control frameworks within large IT systems.
- Ability to work as part of a small team
- Willingness to answer resident phone calls while trying to progress tasks as per the rota
To apply: If you are organized, detail-oriented, and passionate about delivering high-quality business support, we want to hear from you! Submit your CV or call (phone number removed).
Housing Officer employer: Areto Jobs
Contact Detail:
Areto Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with Camden Council's values and mission. Understanding their commitment to the community will help you align your responses during interviews, showcasing your passion for making a difference.
✨Tip Number 2
Brush up on your knowledge of Northgate or similar systems. If you don’t have experience, consider taking an online course or tutorial to demonstrate your willingness to learn and adapt quickly.
✨Tip Number 3
Prepare to discuss your experience in handling financial information. Be ready to provide examples of how you've managed data accurately and efficiently in previous roles, as this is crucial for the position.
✨Tip Number 4
Practice your communication skills, especially in explaining financial concepts. You may need to convey complex information to residents, so being clear and approachable will set you apart from other candidates.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Housing Officer.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in financial administration and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to support rent collection processes.
Write a Compelling Cover Letter: In your cover letter, express your passion for community service and detail your understanding of the importance of rent collection. Mention specific examples from your past work that showcase your organisational skills and ability to handle financial information accurately.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Housing Officer role.
How to prepare for a job interview at Areto Jobs
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Housing Officer. Be prepared to discuss how your skills and experiences align with tasks like rent collection, processing refunds, and liaising with residents.
✨Showcase Your Communication Skills
Since the role involves answering queries from residents and communicating financial information, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Demonstrate IT Proficiency
Highlight your technical skills, particularly with systems like Northgate or similar software. If you have experience with advanced spreadsheet functions, be ready to discuss specific instances where these skills helped you manage data effectively.
✨Emphasise Teamwork
As the position requires working as part of a small team, prepare to share examples of successful collaboration. Discuss how you’ve contributed to team goals and maintained good relationships with colleagues and residents in past roles.
