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For Companies At a Glance
- Tasks: Lead client onboarding and ensure successful platform adoption for global customers.
- Company: Join a high-growth AI SaaS startup focused on innovative solutions.
- Benefits: Fully remote work, high ownership culture, and a chance to shape client experiences.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be a key player in transforming customer journeys with cutting-edge technology.
- Qualifications: 3-5+ years in onboarding or customer success, with SaaS experience preferred.
The predicted salary is between 60000 - 80000 £ per year.
Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise.
Right now they're expanding the Operations & Client Experience team. We are hiring Senior Enterprise Onboarding Managers – AI SaaS (Benefits Platform) who will play a mission-critical role in delivering world-class onboarding and platform adoption.
Location: Remote (UK)
Type: Full-time
Stage: High-growth AI SaaS | Product-first | Global customers
The Opportunity
This is not a traditional implementation role. You'll be the person who turns a signed contract into a successful client launch. You'll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way.
You'll work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one. Small team. Very experienced people. Think SAS unit, not an army.
What You'll Own
- Client Onboarding
You'll own the end-to-end onboarding journey for new customers. This includes:
- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
This role sits at the centre of the delivery engine. You'll collaborate with:
- Sales & CX teams during client handover
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
You'll help customers succeed by delivering clear and engaging training sessions. This includes:
- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
This business is obsessed with metrics and outcomes. You'll help track and improve:
- Time-to-launch
- Onboarding experience
- Customer satisfaction
- Early product adoption
What We're Looking For
We're looking for people who combine organisation, communication, and client empathy. You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
- Experience in Benefits is a must - Flexible Benefits
- Ability to manage multiple onboarding projects simultaneously
- Experience delivering virtual training sessions
- Strong communication with senior stakeholders
This role suits someone who is:
- Highly organised
- Proactive and solution-oriented
- Comfortable managing complexity
- Confident in client-facing situations
- Energised by fast-moving environments
Nice-to-Have Experience
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project management certifications
The Culture
The company operates around a few principles. Small teams of exceptional people who trust each other. Delivering for customers is the mission. Challenge is encouraged. Product-first thinking. Lean, ambitious, curious, and never complacent.
Why Join?
- Join a category-defining AI SaaS company
- Work with global enterprise customers
- High trust, high ownership culture
- Product-first business solving complex problems
- A genuinely high-performance environment
- Fully remote working
If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment. Apply now or reach out to Areti Group for a confidential conversation.
Senior Implementation / Onboarding Manager – Enterprise SaaS (Benefits Platform)– (Enterprise SaaS) AI SaaS Startup – FULLY REMOTE (UK) employer: Areti Group | B CorpTM
Contact Detail:
Areti Group | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Implementation / Onboarding Manager – Enterprise SaaS (Benefits Platform)– (Enterprise SaaS) AI SaaS Startup – FULLY REMOTE (UK)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A personal connection can often get you noticed faster than a CV.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their product and think about how you can contribute to their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Enterprise Onboarding Manager. Highlight your skills in client empathy and project delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Senior Implementation / Onboarding Manager – Enterprise SaaS (Benefits Platform)– (Enterprise SaaS) AI SaaS Startup – FULLY REMOTE (UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Implementation / Onboarding Manager role. Highlight your experience in onboarding, implementation, and customer success, especially in SaaS environments. We want to see how your skills align with our mission of delivering world-class onboarding experiences!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication abilities. Use clear and engaging language in your application to reflect how you would communicate with clients. Remember, we’re looking for someone who can confidently manage client-facing situations!
Highlight Relevant Experience: Don’t forget to mention any experience you have with international customers or complex SaaS products. If you've worked in benefits platforms before, make that stand out! We value candidates who can bring their unique insights to our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you into the process. Don’t miss out on this opportunity to join a high-growth AI SaaS company!
How to prepare for a job interview at Areti Group | B CorpTM
✨Know the Product Inside Out
Before your interview, make sure you understand the benefits platform and how it works. Familiarise yourself with its features and how it can help clients. This will not only show your enthusiasm but also allow you to discuss how you can enhance the onboarding experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and client management abilities. Think of specific examples from your past experiences where you've successfully managed onboarding projects or resolved client issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a Senior Implementation Manager, you'll need to communicate effectively with various stakeholders. During the interview, demonstrate your ability to convey complex information clearly and concisely. Practice explaining technical concepts in simple terms to showcase your communication prowess.
✨Emphasise Your Adaptability
This role is in a fast-moving environment, so highlight your ability to adapt to change and manage multiple projects simultaneously. Share examples of how you've thrived in dynamic settings and how you approach challenges with a proactive mindset.