At a Glance
- Tasks: Guide clients through onboarding and ensure successful platform adoption.
- Company: Join a high-growth AI SaaS startup with a product-first approach.
- Benefits: Enjoy flexible working, competitive salary, and a supportive team culture.
- Other info: Fully remote role in a dynamic, high-performance environment.
- Why this job: Be a key player in transforming client experiences and driving success.
- Qualifications: 3-5 years in onboarding or customer success, with SaaS experience preferred.
The predicted salary is between 50000 - 60000 £ per year.
Areti Group is partnering with a high‐growth, product‐first AI SaaS company quietly building something category‐defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything.
Right now they're expanding the Operations & Client Experience team. We are hiring multiple Onboarding Specialists who will play a mission‐critical role in delivering world‐class onboarding and platform adoption.
This is not a traditional implementation role. You'll be the person who turns a signed contract into a successful client launch. You'll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way.
You'll work in a fast‐moving environment where ownership, autonomy, and problem‐solving are expected from day one. Small team. Very experienced people.
What You'll Own
- You'll own the end‐to‐end onboarding journey for new customers. This includes:
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go‐live
You'll be the trusted guide during the most critical stage of the customer journey. This role sits at the centre of the delivery engine. You'll collaborate with:
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
You'll help customers succeed by delivering clear and engaging training sessions. This includes:
- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
This business is obsessed with metrics and outcomes. You'll help track and improve customer satisfaction. You'll also proactively identify risks and ensure projects stay on track. We're looking for people who combine organisation, communication, and client empathy.
Qualifications
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
- Benefits experience is hugely desirable — Flexible Benefits, Benefits Platform, Employee Benefits Technology, Total Reward, Benefits Administration, Benefits Implementation
- Additional strengths include:
- Ability to manage multiple onboarding projects simultaneously
- Experience delivering virtual training sessions
- Strong communication with senior stakeholders
- Highly organised, proactive, solution‐oriented, and energized by fast‐moving environments
- Experience in global platforms or complex SaaS products, startup or scale‐up experience
The Culture
- Small teams of exceptional people who trust each other
- Delivering for customers is the mission
- Challenge is encouraged
- Product‐first thinking
- Lean, ambitious, curious, and never complacent
- Work with global enterprise customers
- High trust, high ownership culture
- Product‐first business solving complex problems
- A genuinely high‐performance environment
- Fully remote working
If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences, this is a rare opportunity to join a company at exactly the right moment.
Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in London employer: Areti Group | B CorpTM
Areti Group is an exceptional employer that champions a high-performance, remote work culture where autonomy and ownership are paramount. With a focus on product-first innovation and a lean team of talented professionals, employees have the unique opportunity to make a significant impact while collaborating with global enterprise customers. The company prioritises employee growth through continuous learning and offers flexible benefits, making it an ideal place for those seeking meaningful and rewarding careers in the fast-evolving AI SaaS landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A personal connection can make all the difference when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Understand their onboarding process and think about how you can contribute to making it even better. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in onboarding and customer success. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Onboarding Specialist role. Highlight your experience in onboarding, implementation, and customer success, especially in SaaS environments. We want to see how your skills align with our mission of delivering world-class onboarding!
Showcase Your Communication Skills:Since this role involves a lot of interaction with clients and internal teams, it's crucial to demonstrate your strong communication abilities. Use examples from your past experiences where you successfully managed stakeholder relationships or delivered training sessions. Let us know how you can be that trusted guide for our customers!
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share instances where you've tackled challenges during onboarding or project delivery. Show us how you proactively identified risks and kept projects on track. This will help us see your fit in our fast-moving environment.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for this exciting opportunity. Don’t miss out on being part of our exceptional team!
How to prepare for a job interview at Areti Group | B CorpTM
✨Know the Product Inside Out
Before your interview, make sure you understand the company's product thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the AI SaaS market. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios related to onboarding and customer success. Think of examples from your past experience where you've successfully managed onboarding projects or resolved client issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As an Onboarding Specialist, strong communication is key. During the interview, demonstrate your ability to convey complex information clearly and effectively. You might even want to prepare a mini training session on a feature of the product to showcase your skills.
✨Emphasise Your Problem-Solving Abilities
This role requires a proactive approach to problem-solving. Be ready to discuss times when you've identified potential risks during onboarding or how you've adapted to fast-moving environments. Highlight your organisational skills and how they contribute to successful project delivery.
