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- Tasks: Lead client onboarding and ensure successful platform adoption in a fast-paced environment.
- Company: Join a high-growth AI SaaS startup focused on delivering exceptional client experiences.
- Benefits: Fully remote work, high ownership culture, and the chance to work with global enterprise customers.
- Other info: Dynamic team culture that values trust, challenge, and product-first thinking.
- Why this job: Be a key player in transforming client journeys and making a real impact.
- Qualifications: 3-5+ years in onboarding or customer success, with SaaS experience preferred.
The predicted salary is between 40000 - 50000 £ per year.
Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise.
Right now they are expanding the Operations & Client Experience team. We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption.
Location: Remote (UK / EMEA)
Type: Full-time
Stage: High-growth AI SaaS | Product-first | Global customers
The Opportunity
This is not a traditional implementation role. You will be the person who turns a signed contract into a successful client launch. You will guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way.
You will work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one. Small team. Very experienced people. Think SAS unit, not an army.
What You Will Own
- Client Onboarding
You will own the end-to-end onboarding journey for new customers. This includes:
- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
- Cross-Functional Delivery
This role sits at the centre of the delivery engine. You will collaborate with:
- Sales & CX teams during client handover
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
- Training & Enablement
You will help customers succeed by delivering clear and engaging training sessions. This includes:
- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
- Delivery Excellence
This business is obsessed with metrics and outcomes. You will help track and improve:
- Time-to-launch
- Onboarding experience
- Customer satisfaction
- Early product adoption
What We Are Looking For
We are looking for people who combine organisation, communication, and client empathy. You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
- Experience in Benefits is hugely desirable - Flexible Benefits, Benefits Platform, Employee Benefits Technology, Total Reward, Benefits Administration, HR Tech / Reward Tech, Benefits Implementation
Below is a rewritten section of your advert:
- Ability to manage multiple onboarding projects simultaneously
- Experience delivering virtual training sessions
- Strong communication with senior stakeholders
This role suits someone who is:
- Highly organised
- Proactive and solution-oriented
- Comfortable managing complexity
- Confident in client-facing situations
- Energised by fast-moving environments
Nice-to-Have Experience
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project management certifications
The Culture
The company operates around a few principles. Small teams of exceptional people who trust each other. Delivering for customers is the mission. Challenge is encouraged. Product-first thinking. Lean, ambitious, curious, and never complacent.
Why Join?
- Join a category-defining AI SaaS company
- Work with global enterprise customers
- High trust, high ownership culture
- Product-first business solving complex problems
- A genuinely high-performance environment
- Fully remote working
If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment. Apply now or reach out to Areti Group for a confidential conversation.
Implementation/Onboarding Specialist – AI SaaS Startup /Must have knowledge of Benefits - – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) in London employer: Areti Group | B CorpTM
Contact Detail:
Areti Group | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation/Onboarding Specialist – AI SaaS Startup /Must have knowledge of Benefits - – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or other platforms. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to onboarding and client experience. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've successfully managed onboarding projects or improved customer satisfaction. Numbers and metrics can really impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Implementation/Onboarding Specialist – AI SaaS Startup /Must have knowledge of Benefits - – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) in London
Some tips for your application 🫡
Show Your Passion for Onboarding: When writing your application, let us see your enthusiasm for onboarding and client success. Share specific examples of how you've made a difference in previous roles, especially in SaaS environments.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the job description. We want to see how your skills match our needs, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Areti Group | B CorpTM
✨Know the Product Inside Out
Before your interview, make sure you understand the AI SaaS product thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the market. This will help you articulate how you can enhance the client experience during onboarding.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific situations you've faced in previous roles. Think of examples where you successfully managed onboarding projects or resolved client issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
As an Implementation/Onboarding Specialist, strong communication is key. Be ready to demonstrate how you would lead onboarding calls and train clients. Practice explaining complex concepts in simple terms, as this will reflect your ability to engage with diverse stakeholders.
✨Emphasise Your Problem-Solving Abilities
This role requires a proactive approach to challenges. Prepare to discuss times when you identified risks during onboarding and how you addressed them. Highlight your ability to think on your feet and adapt to fast-moving environments, which is crucial for success in this position.