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- Tasks: Lead client onboarding and ensure successful platform adoption in a fast-paced environment.
- Company: Join a high-growth AI SaaS startup focused on transforming client experiences.
- Benefits: Enjoy fully remote work, competitive salary, and a culture of trust and ownership.
- Other info: Dynamic team culture that values problem-solving and innovation.
- Why this job: Be part of a mission-critical role that shapes customer success from day one.
- Qualifications: 3-5 years in onboarding or customer success, with SaaS experience preferred.
The predicted salary is between 40000 - 50000 £ per year.
Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise.
Right now they're expanding the Operations & Client Experience team. We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption.
Location: Remote (UK / EMEA)
Type: Full-time
Stage: High-growth AI SaaS | Product-first | Global customers
The Opportunity
This is not a traditional implementation role. You'll be the person who turns a signed contract into a successful client launch. You'll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way. You'll work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one. Small team. Very experienced people. Think SAS unit, not an army.
What You'll Own
Client Onboarding
You'll own the end-to-end onboarding journey for new customers. This includes:
- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
You'll be the trusted guide during the most critical stage of the customer journey.
Cross-Functional Delivery
This role sits at the centre of the delivery engine. You'll collaborate with:
- Sales & CX teams during client handover
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
Training & Enablement
You'll help customers succeed by delivering clear and engaging training sessions. This includes:
- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
Delivery Excellence
This business is obsessed with metrics and outcomes. You'll help track and improve:
- Time-to-launch
- Onboarding experience
- Customer satisfaction
- Early product adoption
You'll also proactively identify risks and ensure projects stay on track.
What We're Looking For
We're looking for people who combine organisation, communication, and client empathy. You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
Experience in Benefits is hugely desirable - Flexible Benefits, Benefits Platform, Employee Benefits Technology, Total Reward, Benefits Administration, HR Tech / Reward Tech, Benefits Implementation.
Below is a rewritten section of your advert
- Ability to manage multiple onboarding projects simultaneously
- Experience delivering virtual training sessions
- Strong communication with senior stakeholders
This role suits someone who is:
- Highly organised
- Proactive and solution-oriented
- Comfortable managing complexity
- Confident in client-facing situations
- Energised by fast-moving environments
Nice-to-Have Experience
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project management certifications
The Culture
The company operates around a few principles. Small teams of exceptional people who trust each other. Delivering for customers is the mission. Challenge is encouraged. Product-first thinking. Lean, ambitious, curious, and never complacent.
Why Join?
- Join a category-defining AI SaaS company
- Work with global enterprise customers
- High trust, high ownership culture
- Product-first business solving complex problems
- A genuinely high-performance environment
- Fully remote working
If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment. Apply now or reach out to Areti Group for a confidential conversation.
Implementation/Onboarding Specialist – AI SaaS Startup /Must have knowledge of Benefits - – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) in Leeds employer: Areti Group | B CorpTM
Contact Detail:
Areti Group | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation/Onboarding Specialist – AI SaaS Startup /Must have knowledge of Benefits - – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or other platforms. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to onboarding and client experience. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've successfully managed onboarding projects or improved customer satisfaction. Numbers and metrics can really impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Implementation/Onboarding Specialist – AI SaaS Startup /Must have knowledge of Benefits - – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation/Onboarding Specialist role. Highlight your experience in onboarding, customer success, and any relevant SaaS knowledge. We want to see how you can contribute to building our Client Experience Engine!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication skills. Use clear and engaging language in your application to reflect how you'd communicate with customers during onboarding. Remember, we’re looking for someone who can make complex ideas simple!
Highlight Relevant Experience: Don’t forget to mention any experience you have with benefits platforms or HR tech. If you've worked with international customers or in fast-paced environments, let us know! We love seeing candidates who can manage complexity and thrive under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Areti Group | B CorpTM
✨Know the Product Inside Out
Before your interview, make sure you understand the AI SaaS product thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the market. This will help you articulate how you can enhance the client experience during onboarding.
✨Showcase Your Client Empathy
During the interview, share examples of how you've successfully managed client relationships in the past. Highlight your ability to empathise with clients' needs and how you’ve tailored onboarding experiences to ensure their success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple projects. Prepare scenarios where you had to coordinate with different teams or handle complex onboarding processes, showcasing your organisational skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that demonstrate your interest in the company's culture and operations. Inquire about their metrics for success in onboarding or how they handle challenges during the client journey. This shows you're proactive and genuinely interested in contributing to their mission.