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For Companies At a Glance
- Tasks: Lead client onboarding and ensure successful platform adoption in a fast-paced environment.
- Company: Join a high-growth AI SaaS startup focused on innovative solutions for global clients.
- Benefits: Enjoy flexible benefits, remote work, and a culture of trust and ownership.
- Other info: Be part of a small, dynamic team that values problem-solving and collaboration.
- Why this job: Make a real impact by guiding clients through their onboarding journey with cutting-edge technology.
- Qualifications: 3-5+ years in onboarding or customer success, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise.
Right now they're expanding the Operations & Client Experience team. We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption.
Location: Remote (UK / EMEA)
Type: Full-time
Stage: High-growth AI SaaS | Product-first | Global customers
The Opportunity
This is not a traditional implementation role. You'll be the person who turns a signed contract into a successful client launch. You'll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way.
What You'll Own
- Client Onboarding
You'll own the end-to-end onboarding journey for new customers. This includes:
- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
This role sits at the centre of the delivery engine. You'll collaborate with:
- Sales & CX teams during client handover
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
You'll help customers succeed by delivering clear and engaging training sessions. This includes:
- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
This business is obsessed with metrics and outcomes. You'll help track and improve:
- Time-to-launch
- Onboarding experience
- Customer satisfaction
- Early product adoption
What We're Looking For
We're looking for people who combine organisation, communication, and client empathy. You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
Nice-to-Have Experience
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project management certifications
The Culture
The company operates around a few principles. Small teams of exceptional people who trust each other. Delivering for customers is the mission. Challenge is encouraged. Product-first thinking. Lean, ambitious, curious, and never complacent.
Why Join?
- Join a category-defining AI SaaS company
- Work with global enterprise customers
- High trust, high ownership culture
- Product-first business solving complex problems
- A genuinely high-performance environment
- Fully remote working
If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment. Apply now or reach out to Areti Group for a confidential conversation.
Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) employer: Areti Group | B CorpTM
Contact Detail:
Areti Group | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Nail that interview prep! Research the company’s culture and values, and think about how your experience aligns with their mission. Practise common interview questions and prepare some thoughtful ones to ask them too.
✨Tip Number 3
Showcase your skills! If you’ve got relevant projects or experiences, don’t hesitate to share them during interviews. Use real examples to demonstrate how you can add value to their onboarding process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team and being part of their exciting journey.
We think you need these skills to ace Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation/Onboarding Specialist role. Highlight your experience in onboarding, implementation, and customer success, especially in SaaS environments. We want to see how your skills align with our mission of delivering world-class client experiences!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication abilities. Use clear and engaging language in your application to reflect how you would communicate with clients. Remember, we’re looking for someone who can confidently manage client-facing situations!
Highlight Your Organisational Skills: We need someone who can juggle multiple onboarding projects at once. In your application, share examples of how you've successfully managed complex projects or tasks in the past. This will show us that you're proactive and solution-oriented, just like we are!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for the role and ensures you’re considered for this exciting opportunity in our high-growth AI SaaS company!
How to prepare for a job interview at Areti Group | B CorpTM
✨Know the Product Inside Out
Before your interview, make sure you understand the company's product thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the AI SaaS market. This will help you demonstrate your enthusiasm and ability to guide clients through onboarding effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and client management abilities. Think of specific examples from your past experience where you've successfully managed onboarding projects or resolved client issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As an Onboarding Specialist, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would conduct training sessions and engage with stakeholders, as this will be crucial in your role.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple onboarding projects simultaneously. Share examples of how you've organised timelines, coordinated with different teams, and ensured successful launches. This will show that you're proactive and can thrive in a fast-paced environment.