At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for users.
- Company: Join a dynamic IT support team in Cheshire.
- Benefits: Flexible 4-day work week and competitive contract terms.
- Other info: Opportunity to work with cutting-edge technology and grow your career.
- Why this job: Enhance your tech skills while making a real difference for users.
- Qualifications: Experience in 2nd Line Support and strong Microsoft 365 knowledge.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced 2nd Line Support Analyst to join a busy IT support team on a contract basis. The successful candidate will provide high-quality technical support across desktop, infrastructure, and Microsoft 365 environments, ensuring excellent service delivery to end users.
Key Responsibilities
- Provide 2nd line technical support for users across hardware, software, and networking issues
- Troubleshoot and resolve incidents escalated from 1st line support
- Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune
- Manage user accounts, permissions, and access via Active Directory and Azure AD
- Assist with laptop builds, device deployments, and onboarding/offboarding processes
- Maintain accurate documentation and update tickets within the ITSM system
- Work closely with infrastructure and third-party suppliers where required
Required Skills & Experience
- Proven experience in a 2nd Line Support / IT Support Analyst role
- Strong Microsoft 365 administration and troubleshooting experience
- Good knowledge of:
- Windows 10/11
- Active Directory / Azure AD
- Exchange Online
- Teams & SharePoint
- Intune / Endpoint Manager
- Basic networking concepts
- Experience using ticketing systems and working to SLAs
- Excellent communication and stakeholder management skills
Contract Details
- Location: Cheshire
- Working Pattern: 4 days per week
- Contract: Inside IR35
Information Technology Support Engineer in Chester employer: Areti Group | B CorpTM
Join a dynamic IT support team in Cheshire, where we prioritise employee growth and development while delivering exceptional service to our users. With a flexible 4-day work week and a collaborative work culture, we offer a supportive environment that encourages innovation and skill enhancement, making it an ideal place for IT professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 2nd line support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to interview, be ready to demonstrate your troubleshooting prowess. Prepare some real-life examples of how you've tackled issues with Microsoft 365 or Active Directory.
✨Tip Number 3
Stay organised! Keep track of all the jobs you apply for and follow up if you haven’t heard back. A quick email can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Information Technology Support Engineer in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line support and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT support team. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Communication Skills:Since this role involves a lot of interaction with end users, make sure your application reflects your excellent communication skills. We love candidates who can explain technical issues in a way that everyone can understand!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Areti Group | B CorpTM
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10/11, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Communication Skills
As a 2nd Line Support Analyst, you'll need to communicate effectively with both technical and non-technical users. Prepare examples of how you've successfully explained complex issues in simple terms or resolved conflicts with stakeholders to demonstrate your communication prowess.
✨Familiarise Yourself with ITSM Systems
Since maintaining accurate documentation and updating tickets is crucial, make sure you’re familiar with common ITSM tools. If you’ve used any specific systems before, be ready to talk about your experience and how you ensured compliance with SLAs.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your troubleshooting abilities. Think of a few challenging incidents you've resolved and be prepared to walk the interviewer through your thought process and the steps you took to resolve the issue.
