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For Companies At a Glance
- Tasks: Lead client onboarding and ensure successful platform adoption for global customers.
- Company: Join a high-growth AI SaaS startup focused on innovative solutions.
- Benefits: Fully remote work, high ownership culture, and a chance to shape client experiences.
- Other info: Dynamic, fast-paced environment with exceptional talent and growth opportunities.
- Why this job: Be part of a mission-critical role that transforms customer journeys and drives success.
- Qualifications: 3-5+ years in onboarding or customer success, with SaaS experience preferred.
The predicted salary is between 60000 - 80000 £ per year.
Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise.
Right now they're expanding the Operations & Client Experience team. We are hiring Senior Enterprise Onboarding Managers – AI SaaS (Benefits Platform) who will play a mission-critical role in delivering world-class onboarding and platform adoption.
Location: Remote (UK)
Type: Full-time
Stage: High-growth AI SaaS | Product-first | Global customers
The Opportunity
This is not a traditional implementation role. You'll be the person who turns a signed contract into a successful client launch. You'll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way.
What You'll Own
- Client Onboarding
You'll own the end-to-end onboarding journey for new customers. This includes:- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
- Cross-Functional Delivery
This role sits at the centre of the delivery engine. You'll collaborate with:- Sales & CX teams during client handover
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
- Training & Enablement
You'll help customers succeed by delivering clear and engaging training sessions. This includes:- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
- Delivery Excellence
This business is obsessed with metrics and outcomes. You'll help track and improve:- Time-to-launch
- Onboarding experience
- Customer satisfaction
- Early product adoption
What We're Looking For
We're looking for people who combine organisation, communication, and client empathy. You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
- Experience in Benefits is a must - Flexible Benefits
- Ability to manage multiple onboarding projects simultaneously
- Experience delivering virtual training sessions
- Strong communication with senior stakeholders
This role suits someone who is:
- Highly organised
- Proactive and solution-oriented
- Comfortable managing complexity
- Confident in client-facing situations
- Energised by fast-moving environments
Nice-to-Have Experience
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project management certifications
The Culture
The company operates around a few principles. Small teams of exceptional people who trust each other. Delivering for customers is the mission. Challenge is encouraged. Product-first thinking. Lean, ambitious, curious, and never complacent.
Why Join?
- Join a category-defining AI SaaS company
- Work with global enterprise customers
- High trust, high ownership culture
- Product-first business solving complex problems
- A genuinely high-performance environment
- Fully remote working
If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment. Apply now or reach out to Areti Group for a confidential conversation.
Senior Implementation / Onboarding Manager – Enterprise SaaS (Benefits Platform)– (Enterprise SaaS) AI SaaS Startup – FULLY REMOTE (UK) in Ashton-under-Lyne employer: Areti Group | B CorpTM
Contact Detail:
Areti Group | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Implementation / Onboarding Manager – Enterprise SaaS (Benefits Platform)– (Enterprise SaaS) AI SaaS Startup – FULLY REMOTE (UK) in Ashton-under-Lyne
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A personal connection can often get you noticed faster than a CV.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their product and think about how you can contribute to their mission. Show them you're not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Enterprise Onboarding Manager. Highlight your skills in client empathy and project delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Senior Implementation / Onboarding Manager – Enterprise SaaS (Benefits Platform)– (Enterprise SaaS) AI SaaS Startup – FULLY REMOTE (UK) in Ashton-under-Lyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Implementation / Onboarding Manager role. Highlight your experience in onboarding, implementation, and customer success, especially in SaaS environments. We want to see how your skills align with our mission of delivering world-class onboarding experiences.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication abilities. Use clear and engaging language in your application to reflect how you would communicate with clients and stakeholders. We love seeing candidates who can convey complex ideas simply!
Highlight Your Problem-Solving Abilities: We’re looking for proactive and solution-oriented individuals. In your application, share examples of how you've tackled challenges in previous roles, particularly in fast-paced environments. This will show us that you can thrive in our dynamic culture and contribute to our client experience engine.
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. This helps us streamline the process and makes it easier for us to review your application. We can't wait to see what you bring to the table!
How to prepare for a job interview at Areti Group | B CorpTM
✨Know the Product Inside Out
Before your interview, make sure you understand the AI SaaS benefits platform thoroughly. Familiarise yourself with its features, how it solves customer problems, and what makes it stand out in the market. This knowledge will help you demonstrate your passion for the product and your ability to guide clients effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and client management abilities. Prepare examples from your past experiences where you've successfully onboarded clients or navigated complex situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
As a Senior Implementation Manager, you'll need to communicate effectively with various stakeholders. During the interview, highlight your experience in leading onboarding sessions and training. Be ready to discuss how you tailor your communication style to different audiences, ensuring everyone is on the same page.
✨Demonstrate Your Organisational Skills
This role requires managing multiple onboarding projects simultaneously. Share specific strategies you use to stay organised and keep projects on track. Discuss tools or methodologies you've employed in the past to manage timelines, milestones, and stakeholder communications effectively.